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Southborough, Massachusetts, United States · On-site
$140k–$185k/yr
Senior$392M raised
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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
Responsible for managing customer and supplier data in SAP and Salesforce, including pricing discounts and price agreements. The role involves auditing purchase orders, reconciling quotations, and acting as a liaison between Sales and Order Management.
Requirements
Requires a Bachelor's degree and at least 2 years of professional experience supporting a sales organization. Proficiency in Salesforce and a customer-first mentality are highly valued.
Full job description
Job Description
Essential Functions:
Set up new customers in SAP based on Zendesk ticket submitted by Sales
Complete supplier forms submitted by new customers
Enter approved partner pricing discounts into Partner Portal as promotional code
Manage customer price agreements in Salesforce
Ensure clean and timely booking of customer purchase orders, including:
Proactively audit open quotations for pre-booking accuracy
Receive incoming customer purchase orders from Order Management Specialist
Review, interpret, and reconcile customer purchase order to Cognex quotation and work with Sales to resolve any discrepancies (units, products, pricing)
Attach customer purchase order to Cognex quotation and submit back to Order Management Specialist
Create quotes in the following exception-based circumstances:
In response to RFQs for known BOMs with pre-approved pricing for high volume OEMs and repeat customers
In response to received purchase orders that are not associated with an existing quote for BOMs with pre-approved pricing for high volume OEMs and repeat customers
To facilitate fast-turn opportunities requiring expedited / UPS RED / next day shipment
Exercise judgment in interpreting and implementing operating practices to resolve exceptions.
Act as liaison between Order Management, Sales, and customers regarding order status when in-country assistance is required
Assist in providing user experience support in Salesforce
Knowledge, Skills, and Abilities:
Customer First mentality
Ability to exercise judgment with operating procedures
Team player with the ability to work cross-functionally
Excellent communication and interpersonal skills
Ability to work under pressure in a fast-paced, dynamic environment
Ability to handle various tasks simultaneously
Ability to prioritize and proactively drive issues to resolution in a timely manner
Process improvement focus
Salesforce CRM and CPQ a plus
Minimum education and work experience required:
Bachelor’s Degree
2+ years professional experience supporting Sales organization
Cogeco delivers 100% local support on a fibre-powered network. For more than 65 years, Cogeco has been in smaller cities across Ontario and Quebec—and that’s true for our employees too. We live in the communities we serve, and customer satisfaction is our priority. Thanks to our powerful network, our residential and business customers can get Internet with speeds of up to 1 Gbps, TV with all their favourite content in one place, and reliable home phone service.
#Cogecommunity
Offices: 1 Place Ville-Marie, Montreal, Quebec H3B 3N2, CA
High Speed InternetHigh Definition TVVideo on DemandVoIPBroadbandIT Hostingand IPTVNewsInternet
Cogeco delivers 100% local support on a fibre-powered network. For more than 65 years, Cogeco has been in smaller cities across Ontario and Quebec—and that’s true for our employees too. We live in the communities we serve, and customer satisfaction is our priority. Thanks to our powerful network, our residential and business customers can get Internet with speeds of up to 1 Gbps, TV with all their favourite content in one place, and reliable home phone service.
#Cogecommunity
Offices: 1 Place Ville-Marie, Montreal, Quebec H3B 3N2, CA
High Speed InternetHigh Definition TVVideo on DemandVoIPBroadbandIT Hostingand IPTVNewsInternet