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Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities: 

• Good understanding on end-to-end Issue Management
• Support in the end-to-end Issue Management ensuring compliance with Issue Management Policy, Standards and Procedures
• Help Implementing sustainable solutions by addressing root causes
• Participate in leadership meetings to analyze
• documentation and processes to ensure Issue Management points are properly addressed
• Help to identify any critical issues and suggest enhancements
• Assisting in the creation and maintenance of reports for Issue tracking and analysis
• Help to identify risks across the business and organize cross-functional solutions
• Develop senior management reporting
• Facilitates and ensures Issue Management Quality Standards are met for issues documented
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution for controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Good analytical skills to evaluate complex risk and control activities and processes.
• Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree or equivalent experience

El Analista Intermedio de Control de Negocios de Cumplimiento es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialidad con una comprensión sólida de los estándares y las prácticas de la industria. Tiene buena comprensión del modo en que el equipo y el área interactúan con otros para lograr los objetivos de la subfunción/categoría del puesto. Aplica un pensamiento analítico y el conocimiento de herramientas y metodologías de análisis de datos. Exige atención al detalle al realizar juicios y hacer recomendaciones en función del análisis de información fáctica. En general, debe lidiar con temas variables con impacto potencial más amplio en los negocios. Aplica su juicio profesional al interpretar datos y resultados. Explica la información de manera sistemática y transmisible. Se requieren habilidades desarrolladas de comunicación y diplomacia para intercambiar información potencialmente compleja/sensible. Genera un impacto moderado pero directo mediante un contacto estrecho con las actividades principales de los negocios. La calidad y puntualidad de servicio suministrado afectarán la eficiencia del equipo propio y de equipos estrechamente relacionados.

Responsabilidades:

• Contribuir a la resolución de problemas de negocios cruzados o interfuncionales diseñados para garantizar el cumplimiento comercial de las leyes, reglamentaciones y requisitos de política en todos los niveles de riesgo complejos/clave.
• Utilizar los procesos y metodología de gestión de proyectos de la Administración de problemas desde el inicio, la planificación, los requisitos de control, la ejecución y las fases de cierre de cada tema.
• Poder brindar apoyo a cualquier área de negocios (a nivel organizacional, regional o de productos) desde una perspectiva de proyecto/problema.
• Contactar a los funcionarios de nivel comercial sénior, al departamento Legal, Riesgos y cumplimiento, sobre temas complejos.
• Realizar revisiones y pruebas de control ad hoc o específicas u obligatorias para un departamento o grupo.
• Gestión de entregables y sesiones entre stakeholders y revisores externos/internos.
• Resolver problemas o transacciones donde se requiera experiencia para interpretar problemas o transacciones contra políticas, pautas o procesos.
• Analizar documentación y procesos para garantizar que se traten correctamente los puntos de control y riesgos, y que estén en conformidad con las Políticas de autoevaluación de control y riesgo.
• Contribuir al flujo de trabajo o cambio y rediseño de procesos.
• Probablemente, estar a cargo de tareas de informes periódicos o administración de procesos.
• Formar una sólida comprensión de la función o área específica.
• Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia

Calificaciones:

• Entre 2 y 5 años de experiencia relevante en proyectos o control.
• Alto grado de atención al detalle y calidad.
• Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
• Dominio de Microsoft Office con un énfasis en MS Excel.
• Habilidades demostradas de análisis y resolución de problemas.
• Habilidades efectivas de planificación y organización.
• Capacidad comprobada para tomar decisiones comerciales sólidas.
• Experiencia en creación e implementación de procesos que mejoren el desempeño comercial.
• Capacidad para presentar un argumento convincente a favor de las ideas e iniciativas al escuchar y articular un punto de vista persuasivo.

Educación:

• Licenciatura/título universitario o experiencia equivalente.

Responsabilities

In-Business Risk and Control Issues Analyst is responsible for driving the end to end process and life cycle of a business issue including:

• Identification and documentation, root cause analysis, remediation planning, status monitoring, reporting, and closure activities. These activities will be conducted in close partnership with the Business Issue Owners and involved key stakeholders
• Identifying the Business Owner for an issue and engaging key stakeholders as appropriate throughout the issues management process.
• Facilitating the initial and ongoing communication, escalation, and resolution of issues and with deliverables related to internal or external reviewer, through standardized tools.
• Working with stakeholders and reviewers during all cycle of an internal or external review.
• Assessing and recommending issue severity to drive expectations on resolution activities and timeliness.
• Providing insight and support to the Business Issue Owner on remediation approaches, timelines and compensating controls.
• Informing and supporting the Business Issue Owner through the managing of deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.
• Supporting additional oversight and validation routines required by functions such as Internal Audit and Compliance
• Ensuring that all relevant issues are tracked in appropriate systems of record
• Driving a wide view of the issue to ensure impacts to other lines of business or functions identified
• Local Regulations analysis and their applicability to the business

Skills:

• Strategic and goal-oriented thinker
• Strong judgment and critical thinking skills.
• Strong interpersonal skills – including teamwork and organizational skills
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Support the team to maintain good relationship and partnership across the business and key functional support areas like Internal Audit, Legal, Compliance, Government and Regulators
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Analytical, flexible, team-oriented, with excellent interpersonal, communication, and follow-up skills
• Strong attention to detail and ability to multi-task
• Ability to work under pressure, tight deadlines and with unexpected requirement changes
• Intermediate English

Knowledge/Experience:

• Bachelor’s/University degree or equivalent experience
• Knowledge of credit process
• Knowledge of Issue Management and Local Regulatory Requirements
• Experience in internal/external reviews.
• Financial services industry experience required
• Strong knowledge of MS Office

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

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Other Relevant Skills

Communication, Management Reporting, Policy and Procedure, Risk Management.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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