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Full-time
bachelor degree
Posted 21d ago
~40 hrs/week
Responsibilities
Manage day-to-day building operations and asset management activities across Citi's real estate portfolio in Japan. Lead capital improvement projects and ensure the maintenance of safe, compliant, and efficient workplace environments.
Requirements
Requires 3-7 years of professional experience in facilities management, corporate real estate, or engineering operations. Must be fluent in both Japanese and English to communicate with local stakeholders and global teams.
Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. Citi's Enterprise Services and Public Affairs (ESPA) organization aims to enhance how our stakeholders experience Citi. Through Real Estate Services (RES), we deliver safe, efficient, and high-quality workplace environments that support our colleagues and business operations. We are currently seeking a high-caliber professional to join our team as a Facilities Asset & Operations Manager based in Tokyo, Japan.
The Facilities Asset & Operations Manager is responsible for the management of facilities operations, asset management activities, and capital improvement projects across Citi's real estate portfolio in Japan. The role applies specialized knowledge of facilities management, workplace operations, vendor management, and project delivery to achieve business objectives.
The successful candidate will work closely with internal stakeholders, service providers, and regional partners to maintain safe, compliant, and efficient workplace environments while ensuring high standards of customer service and operational excellence.
In this role, you’re expected to:
Reporting to the RES (Real Estate Services) Country Head, the Facilities Asset & Operations Manager will be responsible for the management of day to day building operations across the Japan portfolio and for the timely and cost-effective delivery of capital improvement projects.
Responsible for the day-to-day operations of all Citigroup facilities in close consultation with customers and other key stakeholders.
Serves as a key point of contact for business partners and external stakeholders regarding facility and workplace requirements.
Working closely with Building Managers, Local Council and Regulatory bodies on all asset management activities but especially to lease obligations and building resilience.
Periodically inspect facilities and ensure proper operation and management of all building systems. Responsible for obtaining all necessary building or equipment related licenses and permits. Ensure timely reporting and updates to Citigroup Insurance Risk Management (CIRM) and any local insurance on all matters relating to building and premises coverage.
Manage, controls, analyzes and forecast expense for the assigned facility. Assist in managing operating and capital budgets and support financial reporting and forecasting activities.
Plan, develop and implement strategies to maximize the value of assets; to ensure effective operation of the buildings infrastructure to fully support the business operating within the portfolio.
Prepare annual budgets for all Projects, Facility Management, Net Zero capital works and expenses: monitoring expenditure against plan and preparing variance analysis report.
Act as Quality Manager and ensure outsource service provider delivery on project or preventive facilities maintenance program is maintained and regularly updated as required in accordance with Citi's guidelines in order to maximize equipment efficiency.
Partner with engineering teams and technical subject matter experts to support the operation, maintenance, and resilience of critical facility infrastructure, including electrical, mechanical, cooling, and life-safety systems.
Oversee preventive maintenance programs and operational readiness of critical building systems, ensuring compliance with corporate standards, regulatory requirements, and industry best practices.
Coordinate with Technology, Engineering, and external service providers to manage infrastructure-related risks, incident response activities, and business continuity requirements.
Comply with Corporate and Local standards and procedures related to construction, sanitary, fire, energy saving and premises occupation requirements, regulatory permits, critical systems testing and emergency procedures in the facility.
Inventory management of Citigroup/building assets including reporting to local financial control team and internal & external auditors.
Manages projects in the country to ensure timescales, specifications, quality and costs are achieved within approved parameters. Site visit and supervision on a frequent basis to review progress and quality of work, and conformity of specifications. Work with the project team in the development of design criteria with architects and to review and analysis of lease conditions / requirements.
Communicate and collaborate with internal support organizations including Technology, HR, Engineering, and other corporate functions to deliver effective workplace and infrastructure solutions.
Execute other responsibilities and activities defined in the Department's Organizational Rules and Regulations.
Support vendor management activities including contract administration, performance monitoring, and service delivery reviews; to include maintenance of approved vendor list, tendering, awarding and monitoring of contracts and any other procurement activity related to the Assets Management function.
Manages external resources (i.e. architects, engineers, construction crews, etc.) to achieve successful completion of the project.
Management of all aspects of outsource resources including performance measurement through the development and utilization of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Development Value:
Ability to utilize Asset Management experience within the largest financial institution in the world
Opportunity to work with individuals from across a wide geographic and culturally diverse environment
Opportunity to work closely with local, regional, and global RES teams while gaining exposure to a broad range of real estate and facilities management activities.
Opportunity to influence and develop policies and procedures within a large company environment
Excellent career development and progression within Corporate Realty Services profession in Financial Institution, within country and overseas.
Skills/Experience
3-7 years of professional experience in facilities management, corporate real estate, workplace services, engineering operations, or a related field.
Good working knowledge of practical Health and Safety within the built environment.
Excellent vendor management within a partnering environment.
Experience in using Microsoft Office software in a business problem solving context.
Strong analytical skills. Experience in financial management and budget control.
Process Review and implementation.
Project coordination and operational planning.
Relationship Management.
Language Requirements
Japanese: Native or equivalent professional proficiency required. Ability to independently communicate with local stakeholders, landlords, regulatory authorities, service providers, and internal business partners in Japan.
English: Business fluent proficiency required. Ability to effectively communicate with regional and global teams, participate in meetings, prepare reports, and implement global policies and standards.
Recognized degree in Facilities/Project Management/Engineering
Competencies
Excellent communications, both written and verbal with an emphasis on the ability to relate to staff, peers and senior management in a relaxed, professional manner
Leadership
Planning and organization
Team player
Working at Citi is far more than just a job. A career with us means joining a family of more than 220,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services