India · Hybrid
The Ops Support Specialist position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and …
Skills: Automation Testing, Data Analysis, Data Management, Manual Testing, Operational Process Improvements
Taguig, Metro Manila, Philippines · On-site
The Reference Data Services Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the ar…
Skills: Operations Management, Reference Data Services, Leadership, Stakeholder Management, Risk Assessment
Mumbai, Maharashtra, India · Hybrid
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most g…
Skills: Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Policy and Regulation
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
$91k–$144k/yr
We are looking for a Relationship Associate to join our Citi Handlowy team in Industrials Department, Citi Commercial Banking Division within the Financial Markets and Corporate Banking Sector. Main responsibilities incl…
Skills: Commercial Banking, Corporate Banking, Relationship Management, KYC Process, Credit Analysis
India · Hybrid
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in c…
Skills: Java, Spring Boot, SQL, Oracle, Microservices
Pune, Maharashtra, India · Hybrid
Key Responsibilities: Solution Design and Development: Design, build, and configure applications using PEGA's low-code/no-code capabilities, including flows, UI (sections, harnesses), activities, data models, and integra…
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Pune, Maharashtra, India · Hybrid
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Skills: Fixed Income, Derivatives, Business Analysis, Trade Processing, Risk Management
Shanghai, Shanghai, China · On-site
CCB FX Specialist is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that pr…
Skills: Sales Support, RFP/RFI/DDQ Responses, Pitchbook Creation, Project Management, Microsoft Excel
Singapore, Singapore · Hybrid
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordin…
Skills: Systems Analysis, Software Programming, Project Management, Applications Development, Risk Technology
Warsaw, Masovian Voivodeship, Poland · Hybrid
$242k–$412k/yr
The Data Governance Foundation Lead Analyst is responsible for contributing to the directional strategy and assisting in creation and modification of Enterprise Data Governance Strategy, and/or Data Risk and Control Fram…
Skills: Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting
Warsaw, Masovian Voivodeship, Poland · Hybrid
$331k–$563k/yr
The Data Governance Foundation Sr Lead Analyst is responsible for leading activities that contribute to the definition of the Enterprise Data Governance Strategy, and/or Data Risk and Control Framework and Data Risk Taxo…
Skills: Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting
León, Guanajuato, Mexico · Hybrid
The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. In…
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Acapulco, Guerrero, Mexico · Hybrid
The Field Sales Area Manager is a senior professional position responsible for providing full leadership and direction to a team of employees in an effort to execute against key portfolio strategies in coordination with …
Skills: Sales Management, Credit Analysis, Client Development, Project Management, Performance Management
Ciudad de México, Mexico · On-site
The Credit Maintenance Analyst is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - …
Skills: Credit Analysis, Mortgage Credit Authorization, Credit Bureau Interpretation, Financial Statement Analysis, Risk Assessment
Petaling Jaya, Selangor, Malaysia · Hybrid
The Client Onboard Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid…
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Olsztyn, Warmian-Masurian Voivodeship, Poland · Hybrid
$62k–$91k/yr
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi. By Joining Citi, you will become part of a global organization whose mission is to serve…
Skills: Payment Processing, Data Analysis, SWIFT, English Communication, Analytical Skills
Belfast, Northern Ireland, United Kingdom · Hybrid
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Skills: Large Language Models, LangChain, LangGraph, LlamaIndex, Hugging Face
Belfast, Northern Ireland, United Kingdom · Hybrid
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, application development, problem solving and communication to the Source to Pay Solu…
Skills: Java, Spring Boot, Python, React, Angular
India · Hybrid
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The …
Skills: Java, Spring Boot, React, Oracle, Kafka
Mississauga, Ontario, Canada · Hybrid
$121k–$171k/yr
We are seeking an experienced and motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for contributing to the stability, reliability, and performance of our…
Skills: Site Reliability Engineering, DevOps, Incident Management, Problem Management, Capacity Management
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The role involves executing service quality audits, identifying defects, and providing operational support for account maintenance and documentation. The specialist acts as a liaison between operations staff, relationship managers, and clients to ensure process efficiency.
Candidates should have over 7 years of relevant experience in a business office or operational environment and a bachelor's degree. Proficiency in manual and automated testing, root cause analysis, and tools like Optimizer work bench and Debt Manager is required.
The Ops Support Specialist position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
Conduct basic analysis and research as well as workflow management
Support an expansive array of products and services
Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
7+ yrs of relevant experience preferred
Experience working in a business office or operational environment
Production-focused agents responsible for ensuring the efficiency and accuracy of SQ Audits.
Executes SQ audits, identifies and documents defects, and contributes to the continuous improvement of quality processes.
Demonstrates technical and administrative expertise
Proficient in executing manual and automated SQ test cases and performing root cause analysis for identified issues.
Familiarity with Optimizer work bench, Debt Manager tool, and utilizing version control systems. Demonstrates a strong aptitude for detail and commitment to delivering high-quality audit results.
Consistently demonstrates attention to detail
Demonstrated knowledge of activities, policies, and procedures of a basic work area
Education:
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
