Petaling Jaya, Selangor, Malaysia · Hybrid
We are seeking an accomplished Operations Change Lead to join our Change Team within Investor Services Operations. In this critical VP-level role, you will play a pivotal role in shaping and driving client and internal c…
Skills: Process Analysis, Solution Design, Business Requirements Documentation, User Acceptance Testing, Stakeholder Management
Pune, Maharashtra, India · Hybrid
Job Overview: We are looking for an experienced Senior Java Developer with a strong background in financial applications. You will play a key role in developing, enhancing, and maintaining high-performance, secure, and s…
Skills: Core Java, Spring Boot, Spring MVC, Hibernate, Microservices
Olsztyn, Warmian-Masurian Voivodeship, Poland · Hybrid
$62k–$91k/yr
Join our Team and make your own progress in a supportive and friendly environment! SSI (Standard Settlement Instructions) are cash or securities bank details, that are used by clients to settle trades or deals. SSI usual…
Skills: Trend Analysis, Root Cause Analysis, Standard Settlement Instructions, Data Quality Remediation, Financial Data Confirmation
Taipei, Taiwan · On-site
The Lead Counsel 2 is a senior level position responsible for providing legal counsel and support to aligned countries/geographies of responsibility. The overall objective of this role is to provide legal support, advice…
Skills: Legal Counsel, Regulatory Compliance, Financial Services Law, Risk Management, Transactional Support
Chiyoda, Japan · On-site
The Loan Doc & Proc Team Coord is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or fu…
Skills: Loan Documentation, Loan Processing, Risk Management, Data Analysis, Project Management
New York, New York, United States · On-site
$164k–$245k/yr
As a Senior Executive Talent Acquisition Partner, you will support and partner with senior leaders in the Wealth and USCC businesses to hire talent at the Managing Director level. What you’ll do Drive the delivery of end…
Skills: Executive Talent Acquisition, Retained Executive Search, Stakeholder Engagement, Candidate Identification, Offer Management
Pune, Maharashtra, India · Hybrid
Title: Android Software Engineer — Digital Banking Description: Citi is looking for an Android Software Engineer to join a cross-functional Agile team delivering customer-facing banking and credit card features across mo…
Skills: Android Native Development, Java Spring Boot, Behavior Driven Development (BDD), CI/CD, Agile/Scrum
Heredia, Costa Rica · Hybrid
The Business Analytics Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or…
Skills: SQL, Tableau, Statistical Analysis, Business Strategy, Data Analysis
Mississauga, Ontario, Canada · Hybrid
$121k–$171k/yr
Summary: We are seeking a seasoned Sr. Developer/SRE to join our team. The successful candidate should have a strong background in programming, technical fundamentals, and CI/CD pipelines. They should be proficient in at…
Skills: Object-Oriented Programming, Java, Python, Golang, CI/CD Pipelines
Chicago, Illinois, United States · Hybrid
$139k–$208k/yr
Overview Contribute to the success in a fast-paced Escrow environment, serving Citi Wealth clients nationwide. As an Escrow Specialist, you will support the management of transactions from inception to completion, ensuri…
Skills: Escrow Management, Paying Agent Transactions, Risk Mitigation, Client Onboarding, Transaction Lifecycle
Mérida, Yucatán, Mexico · On-site
El Cajero es un puesto de nivel inicial responsable de asistir en la ejecución de actividades de la sucursal, que incluyen la prestación diaria de servicios que implican interactuar con el cliente las transacciones de pr…
Skills: Customer Service, Cash Handling, Sales, Problem Solving, Communication
Tampa, Florida, United States · Hybrid
$48k–$63k/yr
Review and disposition of Alerts generated through the screening of transactions and customers against the Sanctions List issued by the regulators. The position has decision-making over escalation/closure of cases. Serve…
Skills: Sanctions Screening, AML Regulations, Compliance Laws, Analytical Problem Solving, English Proficiency
Coral Gables, Florida, United States · On-site
$51k–$71k/yr
The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of th…
Skills: Sales, Customer Service, Banking, Retail, Communication
Lerma, State of Mexico, Mexico · On-site
El Cajero es un puesto de nivel inicial responsable de asistir en la ejecución de actividades de la sucursal, que incluyen la prestación diaria de servicios que implican interactuar con el cliente las transacciones de pr…
Skills: Cash Handling, Customer Service, Sales, Problem Solving, Communication Skills
Jacksonville, Florida, United States · Hybrid
$114k–$171k/yr
The KYC Modernization Project Manager is a seasoned professional role. Applies in-depth disciplinary knowledge to lead and manage complex KYC modernization initiatives, contributing to the development of new AI and proce…
Skills: Project Management, Program Management, KYC Modernization, Financial Services, Stakeholder Management
Simi Valley, California, United States · On-site
$84k–$126k/yr
The Wealth Relationship Mgmt. (Branch) Sr. Analyst SAFE Act is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Skills: Financial Planning, Relationship Management, Client Profiling, Analytical Skills, Communication Skills
Pune, Maharashtra, India · Hybrid
Job Description: We are seeking an exceptionally skilled and highly independent Lead AI/ML Agent Engineer at the C12 level to drive innovation within our KYC (Know Your Customer) Technology division. This role demands an…
Skills: AI Agent Engineering, Machine Learning, Python, NLP, MLOps
Newark, New Jersey, United States · On-site
$20/hr–$24/hr
The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Custo…
Skills: Banking transactions, Cash handling, Customer service, Sales, Problem solving
Jacksonville, Florida, United States · Hybrid
$114k–$171k/yr
Join our high-impact Test Data Management team, a group dedicated to building and maintaining the essential tools that empower dozens of scrum teams to test their customer-impacting changes safely and efficiently. Our co…
Skills: Java, Spring Boot, React, TypeScript, REST APIs
India · Hybrid
The Program Management Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a s…
Skills: Third-Party Management, Stakeholder Management, Financial Analysis, Data Analysis, Reporting
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Lead the design and implementation of operational changes across Transfer Agency, Middle Office, and Fund Accounting functions. Drive efficiency and compliance by managing business requirements, stakeholder partnerships, and risk mitigation strategies.
Requires a bachelor's degree and 6-10 years of experience in business analysis or change management, with at least 5 years specifically in funds domain operations. Proficiency in BABOK standards, Agile methodologies, and regulatory analysis is highly desired.
We are seeking an accomplished Operations Change Lead to join our Change Team within Investor Services Operations.
In this critical VP-level role, you will play a pivotal role in shaping and driving client and internal change across our Transfer Agency, Middle Office, and Fund Accounting operations. You will influence key decisions, perform complex analysis, and deliver impactful projects that enhance efficiency, compliance, and client experience within a dynamic global environment.
Process Analysis & Solution Design: Perform in-depth process analysis and design innovative business solutions in response to complex client or operational needs across Transfer Agency, Middle Office, and Fund Accounting functions.
Requirements Leadership: Lead the delivery of comprehensive business requirements (BRDs), functional specifications, and user stories, and oversee the preparation and execution of testing plans (including UAT) for fund-related system changes.
Strategic Stakeholder Partnership: Cooperate closely with senior business stakeholders in hand with our Product, Technology partners, and clients, ensuring the right infrastructure and solutions align with our vision and strategic goals for funds services.
Risk Mitigation & Management: Take proactive actions targeted at minimizing and mitigating implementation and project risks, ensuring robust solutions for fund operations.
Challenge & Innovate: Challenge the status quo, display initiative, and drive innovation in coming up with solutions for complex business problems within the funds domain.
Root Cause Analysis: Perform thorough root cause analysis of common operational problems and complex business issues, proposing sustainable solutions for Fund Accounting, Middle Office, and Transfer Agency processes.
Query & Requirement Management: Lead the management of client and business ad-hoc queries and evolving requirements, ensuring timely and effective resolution.
Project Planning: Lead and contribute to project plans that accurately assess resource requirements and timescales for execution to ensure overall project timelines can be met for funds change initiatives.
Strategic Involvement: Display appropriate involvement in Department strategic planning, influencing the direction of future developments in fund operations.
Regulatory & Compliance Analysis: Lead the analysis of new and evolving regulatory requirements, translating them into actionable business and system requirements for compliance within the funds industry.
Required Qualifications
Education: Bachelor's/University degree required, Master's preferred.
Experience: 6-10 years of relevant experience as a Business Analyst, Lead Business Analyst, or similar role within change management or operational improvements (e.g., Lean, reengineering programs).
Funds Domain Expertise (Required): Proven and extensive experience (minimum 5 years) in Funds Accounting, Middle Office, and/or Transfer Agency operations. This includes a strong understanding of relevant processes, financial products, and business challenges.
Analytical, Organizational & Prioritization: Exceptional analytical, organizational, and prioritization skills, with the ability to work independently under pressure and manage multiple complex initiatives simultaneously.
Communication & Interpersonal: Excellent communication (oral & written) and interpersonal skills, capable of leading meetings with diverse stakeholders and effectively influencing outcomes. Very good command of English.
Planning & Management: Proven ability to effectively plan, prioritize, and manage tasks and projects in a complex work environment.
Regulatory Understanding: Strong understanding of BABOK standards and/or IIBA certification (advantageous), coupled with a deep understanding of financial markets and their regulatory landscape.
IIBA CBAP or other relevant Business Analysis certifications.
Experience with Agile methodologies and related tools (Jira, Confluence).
Experience in leading small teams of Business Analysts or mentoring junior staff.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
