Madrid, Madrid Community, Spain · Hybrid
The Process Engineer is a senior operational role within the Process Engineering function, responsible for the governance, monitoring and continuous improvement of AI-driven policy lifecycle processes. This role does not…
Skills: AI Prompt Engineering, Python Development, Process Improvement, Lean Six Sigma, Data Analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Purpose of Position In this Singapore based role, you will be responsible for driving a deep understanding of customer behavior, preferences, and experiences across the Chubb Life market. Responsible for defining the tar…
Skills: Customer experience strategy, Product ownership, Life insurance industry knowledge, Data analysis, Customer segmentation
Hyderabad, Telangana, India · Hybrid
About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insuran…
Skills: Technology strategy, Software architecture, Cloud computing, Data analytics, Machine learning
Chicago, Illinois, United States · On-site
$115k–$135k/yr
Combined Insurance, a Chubb Company, is seeking a Customer Liaison of Claims to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Com…
Skills: Relationship management, Claims handling, Customer service, Communication skills, Presentation skills
Simsbury, Connecticut, United States · On-site
Working out of our Simsbury, CT and soon to be Windsor, CT office, The Claim Director, under minimal direction from the manager, investigates and settles litigated claims promptly, equitably and within established best p…
Skills: Claims investigation, Litigation management, Employment practices liability, Coverage analysis, Negotiation
Philadelphia, Pennsylvania, United States · On-site
Overview The primary purpose of the AVP, Treasury Operations – LATAM is to lead the development, oversight, and management of Treasury Operations across the Latin America region, covering all business segments. This posi…
Skills: Treasury operations, Strategic planning, Cash management, Liquidity management, Financial reporting
O’Fallon, Missouri, United States · Remote OK
In this role, the person will be primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and/or other applicable coverages. POSITION RESPONSIBIL…
Skills: Commercial auto claims, Property damage liability, Coverage analysis, Loss analysis, Investigation techniques
Garland, Texas, United States · On-site
$82k–$118k/yr
Key Objective: To effectively execute the Westchester Environmental unit strategy for our package and monoline business. Specific duties include but are not limited to: Solicits new and renewal submissions from brokers D…
Skills: Underwriting, Exposure Analysis, Rating Principles, Broker Relations, Customer Management
Tigard, Oregon, United States · On-site
$63k–$81k/yr
Are you looking to grow your career in workers’ compensation and claims support? Join ESIS, a leader in risk management and insurance services, where you can help support effective claims handling and contribute to posit…
Skills: Workers' compensation claims, Claims investigation, Liability determination, Negotiation, Communication
Phoenix, Arizona, United States · On-site
MAJOR DUTIES & RESPONSIBILITIES Counsel clients & agents on insurance needsIdentify gaps in coverage and make recommendations to address themEffectively navigate multiple systems/applications to research, analyze and res…
Skills: Insurance counseling, Coverage analysis, Client service, Communication skills, Microsoft Office
San Pedro Garza García, Nuevo León, Mexico · On-site
Analista de tecnología con conocimientos de programación en PL/SQL de Oracle y herramientas de apoyo de Microsoft, responsable de atender requerimientos de usuarios de la aplicación core del negocio de Fianzas y Seguros.…
Skills: Oracle PL/SQL, Database Management, Data Analysis, Process Automation, Technical Support
Thủ Đức, Vietnam · On-site
• Formulate and implement strategies for agency distribution to attaining key performance indicator (KPI) targets, encompassing sales, productivity, costs, and workforce expansion, all while staying within budget. Moreov…
Skills: Strategic planning, Agency management, Data analytics, Financial management, Budgeting
Hyderabad, Telangana, India · Hybrid
About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insuran…
Skills: Infrastructure architecture, Cloud architecture, Azure, AWS, GCP
Thủ Đức, Vietnam · On-site
Định nghĩa Bộ phận, chức năng của phòng ban | Definition of Department and Function Bộ phận Underwriting and New Business là đầu mối quản lý toàn bộ hoạt động thẩm định rủi ro, phát hành hợp đồng bảo hiểm, điều chỉnh hợp…
Skills: Underwriting, New Business Operations, Policy Issuance, Risk Management, Strategic Planning
Madrid, Community of Madrid, Spain · Hybrid
We are looking for an experienced A&H Corporate Underwriter to join our team in Lisbon. In this role, you will help drive profitable growth by underwriting new and renewal business, applying strong underwriting disciplin…
Skills: Underwriting, Business development, Relationship management, Insurance, Negotiation
Madrid, Madrid Community, Spain · Hybrid
At Chubb, we are transforming the way insurance operations are led. As Digital Team Leader within our Operations Hub for Continental Europe, you will lead a team of Underwriting Operations Technicians working across Onli…
Skills: Team Leadership, AI Literacy, Underwriting Operations, Performance Management, SLA Monitoring
Thủ Đức, Vietnam · On-site
Overview At Chubb we offer a world of opportunity for aspiring individuals with the determination to do meaningful work and do it well. As a global leader in the insurance industry, we have the resources to back your car…
Skills: Human Resources, Recruitment Administration, Learning and Development, Employee Communication, Data Analysis
Berlin, Germany · On-site
A. KẾ TOÁN NGÂN QUỸ/ TREASURY ACCOUNTING: 1. Quản lý dòng tiền / Cash Management - Theo dõi tiền mặt, tiền gởi ngân hàng hàng ngày, đảm bảo đủ tiền để chi cho hoạt động kinh doanh/ Monitor daily cash, bank balance and ma…
Skills: Accounting, Financial Reporting, Tax Compliance, Internal Control, Team Management
Thủ Đức, Vietnam · On-site
Overview At Chubb we offer a world of opportunity for aspiring individuals with the determination to do meaningful work and do it well. As a global leader in the insurance industry, we have the resources to back your car…
Skills: HR Operations, Administrative Support, Data Analysis, Process Improvement, Payroll Processing
Hyderabad, Telangana, India · Hybrid
About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insuran…
Skills: Playwright, TypeScript, JavaScript, Java, Manual Testing
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Lead the design and deployment of AI-driven digital solutions and Python-based automation to improve operational efficiency across EMEA. The role involves building scalable technology solutions, establishing prompt engineering standards, and coaching teams in continuous improvement methodologies.
Requires expert-level proficiency in Python development and AI prompt engineering, with at least 5 years of experience in process improvement or operational excellence. A bachelor's degree and Lean Six Sigma certification are preferred, along with advanced English proficiency.
The Process Engineer is a senior operational role within the Process Engineering function, responsible for the governance, monitoring and continuous improvement of AI-driven policy lifecycle processes. This role does not build or configure AI models, that sits with a dedicated engineering function, but instead acts as the operational owner of AI process performance, ensuring processes run accurately, compliantly and in alignment with business expectations. The Process Engineer translates operational observations into structured requirements, drives HITL reduction through evidence-based improvement cycles, and ensures all AI-driven processes are auditable, traceable and fit for purpose.
Monitor AI process performance on a daily and weekly basis across assigned policy lifecycle domains, tracking accuracy rates, HITL volumes, process uptime and volumes processed against expected. Maintain visibility dashboards and escalate accuracy drops, HITL increases or process failures promptly. Track performance against SLA expectations and flag deviations.
Monitor the behaviour and outputs of AI agents operating within assigned processes, identifying patterns of degradation, unexpected behaviour or decision quality issues. Maintain a clear picture of agent performance over time and use this to inform improvement requirements.
Analyse HITL intervention patterns to identify where AI processes are underperforming. Raise structured, detailed business and functional requirements to the AI/ML engineering function for model and process improvements. Conduct UAT on new releases before go-live and track HITL trend improvement across enhancement cycles.
Define requirements for new AI-enabled processes or the AI augmentation of existing ones. Build and maintain decision trees for AI routing and exception handling. Develop AI-ready SOPs that are structured, unambiguous and formatted for both AI consumption and human oversight. Support the end-to-end transition of manual processes into AI-driven workflows.
Perform regular sample-based QA reviews of AI process outputs. Conduct root cause analysis when quality issues or failures occur. Define and raise auditability and traceability requirements — including decision logs, confidence scores and HITL audit trails — to the engineering function. Ensure processes meet internal compliance and operational audit standards.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility. 安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。 安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility. 安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。 安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
