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Full-time
bachelor degree, postgraduate degree
Competitive Salary, Pension Scheme, Discretionary Bonus Scheme, 25 Days Annual Leave, Ability To Purchase Additional Days, Hybrid Working Options
Posted 52d ago
~40 hrs/week
Responsibilities
Accountable for the strategic transformation and operational effectiveness of IT infrastructure services across the EMEA region. This includes managing data centers, cloud services, and AI-driven operations while ensuring compliance with financial regulations like DORA.
Requirements
Requires a bachelor's or master's degree in Computer Engineering and over 10 years of experience in infrastructure management and IT security. Candidates should have experience in matrix organizations, preferably within the financial services sector, and ITIL certification is preferred.
Full job description
The EMEA Head of Infrastructure is accountable for the smooth and effective operation as well as strategic transformation of IT infrastructure services across the EMEA region. The role operates within a matrix organisation in alignment to global infrastructure functions. The EMEA Head of Infrastructure engages with the respective infrastructure chapter leads to ensure coherent, high-quality delivery for the region. The role drives availability, performance, scalability, efficiency, and continuous improvement as well as strategy of EMEA infrastructure, while ensuring regional needs are clearly represented and met.
Key Responsibilities:
Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace and end user services, and cloud-based services. Act as the primary regional point of accountability, ensuring global chapter activity translates into tangible, high-quality outcomes for EMEA.
Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations.
Develop and execute strategic plans for infrastructure management, ensuring alignment with the organization's goals and objectives. Proactively identify areas of improvement, conduct cost-benefit analysis, and recommend appropriate solutions to enhance infrastructure performance, effectiveness and efficiency across the business lines.
Drive continual service improvement initiatives to enhance the quality of infrastructure operations.
Build and manage a high-performance infrastructure organization, providing guidance, mentorship, and support. Foster a collaborative and results-oriented work environment, ensuring the team has the necessary resources and skills to meet objectives.
Develop a deep understanding of the IT application and business needs and priorities and collaborate closely with key stakeholders in IT and business to align IT infrastructure with those needs to ensure tangible value for the business.
Stay up-to-date with the latest trends and advancements in infrastructure technologies. Provide technical expertise and guidance to resolve complex infrastructure issues and ensure optimal performance.
Establish and maintain relationships with external vendors and service providers and manage vendor contracts in close collaboration with procurement to obtain cost-effective and reliable infrastructure delivery.
Develop and maintain comprehensive disaster recovery and business continuity plans for infrastructure systems. Conduct regular tests and evaluations to ensure the availability and reliability of critical systems in the event of an incident or disaster.
Collaborate with compliance and security teams to ensure all EMEA infrastructure systems and processes meet relevant regulatory requirements, industry standards, and internal company policies. This includes active ownership of infrastructure obligations under financial services regulations such as DORA (Digital Operational Resilience Act), ensuring the region meets resilience, incident reporting, and third-party risk requirements applicable to IT infrastructure.
IT Asset Management: Oversee the management and tracking of infrastructure assets, including hardware, software licenses, and equipment inventory.
Infrastructure Transformation: Lead and contribute to major infrastructure transformation programmes across EMEA, including data centre modernisation, platform migrations, and hybrid cloud adoption. Ensure transformation initiatives are delivered with minimal disruption to live operations, and that regional teams are equipped and engaged throughout the change journey.
AI-Driven Operations: Champion the adoption of AI-driven operational tooling across EMEA infrastructure, including AIOps platforms for predictive monitoring, automated incident response, and intelligent capacity management. Evaluate and drive use cases where AI enhances operational efficiency, reduces manual toil, and improves service reliability.
Budgeting and Cost Control: Prepare and manage the infrastructure budget, ensuring cost-effective utilization of resources and adherence to financial targets. Monitor expenditures, identify areas for optimization, and make recommendations to reduce costs without compromising service quality.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Life InsuranceSavings InsuranceAccident & Health InsuranceMedical InsuranceInvestment InsuranceEducation InsuranceRetirement PlanningWealth Management Solutionsand Commercial Insurance
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Life InsuranceSavings InsuranceAccident & Health InsuranceMedical InsuranceInvestment InsuranceEducation InsuranceRetirement PlanningWealth Management Solutionsand Commercial Insurance