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Full-time, Part-time
high school
Health Insurance, Health Savings Account, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance
Posted 32d ago
~40 hrs/week
Responsibilities
Responsible for processing commercial HVAC parts orders and assisting customers with product selection and technical identification. Coordinates between sales, warehouse, and suppliers to ensure accurate and timely order fulfillment.
Requirements
Requires a high school diploma or GED and at least 2 years of sales experience in the HVAC or a similar industry. Must be proficient in Microsoft Office and have strong customer service and communication skills.
The Commercial Order Management Representative is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet or exceed our customers' HVAC/R needs.
Order entry and engaging in order/project management for Commercial Sales
Provide post-sales support to internal and external customers
Track shipments and logistics to customer job sites on the sale of commercial equipment
Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines.
Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.
Assist with new hire training and onboarding
Review the AOM Margin holds for updating the X or J Quote records to improve margins
Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales.
Required Qualifications:
Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
Ability to handle multiple tasks in a fast-paced environment
Solid problem-solving abilities with the competence to make recommendations
Excellent customer service skills
Strong computer skills required (Microsoft applications is a must)
Educational / Experience
High School Diploma or equivalent with three years’ experience
2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
Educational / Experience
High School Diploma or equivalent with three years’ experience
2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry
We're part of the largest HVAC Distribution network in North America. With many locations, we are where you need us.
Industry
Wholesale Building Materials
Company size
1,001-5,000 employees
Headquarters
Charlotte, North Carolina
LinkedIn followers
33,655
Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Canada, Latin America and the Caribbean utilizing 257 locations.
* * *
Security Alert: Please be aware of employment scams. Scammers will impersonate recruiters with fake job offers in an effort to defraud applicants or steal their personal information. All legitimate Carrier Enterprise jobs will be posted to https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSiteCarrierEnterprise
No other URL should be trusted for job postings. All legitimate employment-related communications will come from a @carrierenterprise and @candidatecare.com email addresses.
We will never ask you to pay to apply, request that you purchase your own equipment (such as laptops), or conduct interviews via chat or instant messaging. Please report any employment scams to the Federal Trade Commission: https://consumer.ftc.gov/articles/job-scams
Offices: 4300 Golf Acres Dr, Charlotte, North Carolina 28208, US
Building MaterialElectronicsHeating, Ventilation, and Air Conditioning (HVAC)
We're part of the largest HVAC Distribution network in North America. With many locations, we are where you need us.
Industry
Wholesale Building Materials
Company size
1,001-5,000 employees
Headquarters
Charlotte, North Carolina
LinkedIn followers
33,655
Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Canada, Latin America and the Caribbean utilizing 257 locations.
* * *
Security Alert: Please be aware of employment scams. Scammers will impersonate recruiters with fake job offers in an effort to defraud applicants or steal their personal information. All legitimate Carrier Enterprise jobs will be posted to https://recruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSiteCarrierEnterprise
No other URL should be trusted for job postings. All legitimate employment-related communications will come from a @carrierenterprise and @candidatecare.com email addresses.
We will never ask you to pay to apply, request that you purchase your own equipment (such as laptops), or conduct interviews via chat or instant messaging. Please report any employment scams to the Federal Trade Commission: https://consumer.ftc.gov/articles/job-scams
Offices: 4300 Golf Acres Dr, Charlotte, North Carolina 28208, US
Building MaterialElectronicsHeating, Ventilation, and Air Conditioning (HVAC)