Eden Prairie, Minnesota, United States · On-site
$21/hr–$45/hr
C.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the co…
Skills: Order Management, Analytical Skills, Customer Service, Inventory Management, Microsoft Excel
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The role focuses on the flawless execution of the order process from placement to payment, including tracking shipments and managing inventory. It involves resolving service failures and leveraging technology to remove roadblocks in automated order processes.
Candidates need at least one year of customer service or account coordination experience and proficiency in Microsoft Excel. A high school diploma is required, while a bachelor's degree and supply chain knowledge are preferred.
C.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Apply today and join us as we connect the world!
Responsibilities:
Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
Perform to tactical and operational KPI targets
Required Qualifications:
Minimum 1 year of customer service or account coordination-related experience
Proficient in Microsoft Excel; able to navigate multiple systems
Available to work flexible schedule including some weekends and holidays
High school diploma or equivalent
Preferred Qualifications:
Bachelor’s degree a plus!
Supply chain knowledge
Demonstrated commitment to excellent customer service
Strong written and verbal communication skills
Strong attention to detail
Team-oriented; able to work collaboratively in fast-paced environment
Ability to work independently
Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
Process-oriented; able to identify gaps and opportunities for improvement
Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
Logistics like no one else™
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
Offices: 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
Logistics like no one else™
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
Offices: 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
