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Full-time
high school, bachelor degree
Social Security Fund, Group Health Insurance, Provident Fund, Flexible Benefit, Birthday Leave
Posted 14d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
Manage the full shipment lifecycle of global freight and serve as the primary contact for customers. Coordinate international shipping tasks including booking approvals, governmental filings, and invoicing while collaborating with global agents.
Requirements
Requires a high school degree or GED and at least one year of global forwarding experience. A bachelor's degree and proficiency in Microsoft Office are preferred.
Full job description
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.
A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.
If this all sounds good, let’s talk more about what you’ll be working on.
Responsibilities:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
Build great relationships with customers, responding timely and following up on issue resolution
Provide reporting and documentation support to internal and external customers.
Participate in customer business reviews.
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Required Qualifications:
High school degree or GED equivalent
Minimum of 1 year of Global Forwarding experience
Preferred Qualifications:
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor’s degree
If this sounds like the job for you, let's talk! We can't wait to hear from you!
Benefits • Social Security fund • Group Health Insurance • Provident Fund (5%) • Flexible Benefit (Dental treatment or Optical purchase) • Birthday Leave
Related keywords
Global ForwardingOcean FreightLogisticsInternational ShippingSOPFreight ForwardingSupply ChainCargo DeliveryPre-alertsInvoicingCustomer Business ReviewsTransportation
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1905
Headquarters
Eden Prairie, Minnesota
LinkedIn followers
383,526
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
Offices: 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
Produce SourcingSupply ChainTransportationTechnologyand World’s Largest Logistics PlatformFreight ServiceLogisticsTransportationSupply Chain Management
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1905
Headquarters
Eden Prairie, Minnesota
LinkedIn followers
383,526
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
Offices: 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
Produce SourcingSupply ChainTransportationTechnologyand World’s Largest Logistics PlatformFreight ServiceLogisticsTransportationSupply Chain Management