Oakbrook Terrace, Illinois, United States · On-site
$83k–$174k/yr
Senior
C.H. Robinson is seeking a Service Delivery Manager – Life Sciences to lead a high-performing team responsible for the end-to-end management of temperature-sensitive pharmaceutical and life sciences shipments. In this ro…
Skills: Team Leadership, Customer Success Management, Life Sciences Logistics, Temperature-Controlled Shipping, P&L Management
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be t…
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Skills: Customer Engagement, Negotiation, Problem Solving, Collaboration, Influencing
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be t…
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C.H. Robinson is looking for a Pricing Analyst in São Paulo to play a critical role in supporting the day-to-day pricing activities that help drive growth, profitability, and customer success across Brazil. In this posit…
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C.H. Robinson is looking for an Associate Transport Project Logistics Engineer to support complex, large-scale freight moves across multiple offices and geographies. In this role, you will help design safe and effective …
C.H. Robinson recherche un Agent de Transit Maritime. Poste basé à Paris, bureau situé à Roissy CDG Vous souhaitez intégrer une entreprise d’envergure mondiale, 100% digitale et participer à son développement au sein d’u…
Skills: Ocean Freight Forwarding, English Proficiency, Customer Relationship Management, Transport Contract Drafting, Incoterms
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Mid level
C.H. Robinson is looking for an Associate Transport Project Logistics Engineer to support complex, large-scale freight moves across multiple offices and geographies. In this role, you will help design safe and effective …
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be t…
Skills: Global Forwarding, International Shipping, Customer Service, Problem Solving, Microsoft Office Suite
C.H. Robinson is seeking a dynamic, data‑driven, and strategically minded leader to serve as the Director Vertical - Industrial & Technology within our North America Surface Transportation (NAST) division. In this role y…
Director North America Surface Transportation Commercial Center
Grandview Heights, Ohio, United States · On-site
$169k–$391k/yr
Senior+
C.H. Robinson is currently seeking a Director North America Surface Transportation who will be accountable for the overall performance of a commercial center and can be based in either Columbus, OH or Conshohocken, PA. A…
C.H. Robinson is currently seeking a Senior Manager, Vertical Capability Integration. In this role you will play a critical role in helping our business align customer needs, market opportunities, and enterprise capabili…
Director North America Surface Transportation Commercial Center
Chicago, Illinois, United States · On-site
$206k–$359k/yr
Senior+
C.H. Robinson is currently seeking a Director North America Surface Transportation who will be accountable for the overall performance of the Chicago Central commercial center. As the Director, you will lead a team of ap…
C.H. Robinson is looking for an Intern in Monterrey to support key operational processes that drive efficiency and deliver value to our customers. In this role, you will contribute directly to the organization by assisti…
Skills: Communication, Relationship Building, Multitasking, Problem Solving, Data Coordination
C.H. Robinson is seeking a Senior Accountant to help deliver accurate, relevant, and timely financial information to both our external investors and internal stakeholders. They will assist with the financial reporting pr…
Skills: Financial Analysis, U.S. GAAP, General Ledger, Account Reconciliation, SOX Compliance
The Principal Safety Coordinator plays a critical role in fostering a safe and healthy workplace by providing guidance, training, and resources that support proactive safety practices and employee well-being. This positi…
C.H. Robinson is currently looking for a Supervisor, Supply Chain Engineering. In this role you will be supporting, supervising, coaching, and developing a team of Supply Chain Engineers that are part of the Global Engin…
Skills: Supply Chain Engineering, Team Leadership, Network Modeling, Data Visualization, Analytical Tools
C.H. Robinson is looking for an Intern in Monterrey to support key operational processes that drive efficiency and deliver value to our customers. In this role, you will contribute directly to the organization by assisti…
Skills: Communication, Relationship Building, Multitasking, Attention To Detail, Problem Solving
C.H. Robinson is currently looking for a Manager, Supply Chain Engineering. In this role you will be involved in long-term strategy development and will be accountable for successful delivery of roadmap initiatives. This…
Skills: Supply Chain Engineering, Team Leadership, Strategic Roadmap Development, Data Visualization, Analytical Tools
C.H. Robinson is seeking a Carrier Manager to join our APAC Managed Solutions team. In this key position, you will responsible for managing day-to-day carrier relationships and ensuring service performance meets customer…
Skills: Carrier Management, Compliance Monitoring, Data Analysis, Relationship Management, Negotiation
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$83k–$174k/yr
Full-time
bachelor degree
Medical Plans, Prescription Drug Coverage, Enhanced Fertility Benefits, Flexible Spending Accounts, Health Savings Account, Dental Insurance
Posted 24d ago
~40 hrs/week
Responsibilities
Lead a high-performing Customer Success team managing temperature-sensitive pharmaceutical and life sciences shipments. Drive organic revenue growth and operational excellence while maintaining strong strategic relationships with senior customer stakeholders.
Requirements
Requires a bachelor's degree, at least 5 years of industry experience, and 2 years of team management experience. Candidates must be able to travel up to 35% domestically and internationally.
Full job description
C.H. Robinson is seeking a Service Delivery Manager – Life Sciences to lead a high-performing team responsible for the end-to-end management of temperature-sensitive pharmaceutical and life sciences shipments. In this role, you will ensure shipment integrity, temperature compliance, risk mitigation, and exceptional service delivery while overseeing real-time monitoring, exception management, and critical customer accounts from pickup through billing. You will build strong customer relationships, drive operational excellence, and collaborate across teams to deliver innovative solutions that support customer goals and business growth. In this role, you will also lead, coach, and develop a team of specialists and supervisors, fostering a culture of accountability, continuous improvement, and customer-focused execution. If you are passionate about leading teams, solving complex operational challenges, and delivering critical solutions that help life-saving products reach patients around the world, we encourage you to apply today.
This role will be based at our DeSpir office in Lisle, IL.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Lead, manage and hold accountable a team focused on managing transportation operations tailored to life sciences customers that provides exceptional service in a 24x7x365 environment
Coordinate and monitor shipments to ensure adherence to temperature control, security, and delivery requirements
Oversee operational processes for life science shipments, including planning, scheduling, monitoring, exception management, and communication in a manner that delivers an outstanding customer experience
Execute processes that ensure the collection of accurate documentation, including chain of custody, temperature logs, and compliance records
Respond promptly to customer inquiries, service issues, and complaints, providing timely resolutions
Ensure compliance with GDP (Good Distribution Practice), DOT, IATA, TSA, and other applicable regulations
Oversee quality control processes and investigate any service failures, implementing corrective and preventive actions
Maintain records for audits and ensure readiness for inspections by regulatory authorities or customers
Promote a culture of safety, compliance, and continuous improvement •
Track key performance indicators (KPIs) such as on-time delivery, temperature excursion rates, and customer satisfaction
Analyze service trends and recommend process improvements to increase efficiency and service quality
QUALIFICATIONS
Required:
Bachelor’s degree from accredited college or university
Minimum 5 years of related industry experience
Minimum 2 years of leading and managing teams
Ability to travel up to 35% (domestically and internationally)
Preferred:
Proven experience with GDP, cold chain logistics, and regulatory compliance requirements
Advanced proficiency in Microsoft Office Suite of programs
Excellent analytical and problem-solving abilities
Experience in consultative and strategic sales
Strong negotiation and conflict resolution skills
Strong written and verbal communication skills, including experience presenting to internal and external key decision makers
Ability to manage multiple priorities in a fast-paced environment
Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$83,400.00 - $174,160.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1905
Headquarters
Eden Prairie, Minnesota
LinkedIn followers
382,717
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
Offices: 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
Produce SourcingSupply ChainTransportationTechnologyand World’s Largest Logistics PlatformFreight ServiceLogisticsTransportationSupply Chain Management
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1905
Headquarters
Eden Prairie, Minnesota
LinkedIn followers
382,717
C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 83,000 customers and 450,000 contract carriers, we manage an unmatched 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air, and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter, and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information visit www.chrobinson.com. (Nasdaq: CHRW)
Offices: 14701 Charlson Road, Eden Prairie, Minnesota 55347, US
Produce SourcingSupply ChainTransportationTechnologyand World’s Largest Logistics PlatformFreight ServiceLogisticsTransportationSupply Chain Management