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Full-time
bachelor degree
Competitive Compensation, Wellbeing Programs, Flexible Global Resources, Paid Leaves, Paid Volunteer Time
Posted 37d ago
~40 hrs/week
Responsibilities
The role focuses on managing client relationships and delivering exceptional service across asset servicing products. It involves monitoring service quality, providing operational insights, and collaborating with internal teams to improve technology and product solutions.
Requirements
Candidates need a bachelor's degree and experience in financial services, specifically within middle office, custody, and fund services. Strong leadership skills and the ability to build collaborative relationships with top-tier investment firms are essential.
Full job description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service to join our Asset Servicing team. This role is located in London
In this role, you’ll make an impact in the following ways:
Develop a thorough understanding of our client’s business, operating model and technology strategy
Deliver exceptional service aligned to clients’ needs and expectations across all products and services
Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
Deliver robust operational insights, and transparency into service performance, leveraging industry leading interfaces
Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
To be successful in this role, we’re seeking the following:
Able to build strong, collaborative relationships, both internally and externally with our clients
Analyse information and apply problem solving skills
Operate with a sense of urgency, and prioritise effectively
Communicate clearly and concisely and be able to adapt style depending on audience
Apply strong controls focus, and know when to escalate
Experience within Financial services, particularly Middle office experience
Experience engaging with, or working within, top tier investment services firms
Experience delivering outstanding client experiences within a client service delivery role and / or a financial services operational area, particularly in Custody and Fund Services
Demonstrate strong leadership skills and provide guidance to less experienced team members
Bachelor’s degree or the equivalent combination of education and experience
At BNY, our culture speaks for itself, check out the latest BNY news at:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Related keywords
Asset ServicingCustodyFund ServicesMiddle OfficeInvestment ServicesClient Service ManagementFinancial ServicesOperational InsightsService DeliveryBNY
BNY is a global financial services platforms company at the heart of the world’s capital markets.
Industry
Financial Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
989,537
Total funding
$3.4B
BNY is a global financial services platforms company at the heart of the world’s capital markets.
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of March 31, 2026, BNY oversees $59.4 trillion in assets under custody and/or administration and $2.1 trillion in assets under management. (NYSE: BNY)
Follow BNY on Instagram & X: @BNYglobal
BNY is a global financial services platforms company at the heart of the world’s capital markets.
Industry
Financial Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
989,537
Total funding
$3.4B
BNY is a global financial services platforms company at the heart of the world’s capital markets.
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of March 31, 2026, BNY oversees $59.4 trillion in assets under custody and/or administration and $2.1 trillion in assets under management. (NYSE: BNY)
Follow BNY on Instagram & X: @BNYglobal