Vice President, Production Services Application Support
New York, New York, United States · Hybrid
$69k–$185k/yr
Senior+$3.4B raised
Production Services Application Support At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financi…
Skills: Production Services, Application Support, Incident Management, Problem Management, Change Management
Vice President, Data Transfer, Integration & Quality Manager
New York, New York, United States · Hybrid
$69k–$175k/yr
Senior+$3.4B raised
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of th…
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Skills: Fund Accounting, Client Accounting, Financial Statement Preparation, Team Management, Regulatory Compliance
We’re seeking a future team member for the role of Senior Specialist to join our Fund/Client Accounting team. This role is located in Lake Mary, FL. In-office requirement is four days. In this role, you’ll make an impact…
Skills: Fund Accounting, Client Accounting, Net Asset Value Calculation, Fund Performance Calculation, Expense Allocation
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We’re seeking a future team member for the role of Vice President, Fund/Client Accounting Manager to join our Accounting Services team. This role is located in Lake Mary, FL. Four days in office requirement. In this role…
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Westborough, Massachusetts, United States · Hybrid
$69k–$160k/yr
Senior$3.4B raised
We’re seeking a future team member for the role of Vice President, Fund Reporting to join our team. This role is located in Westborough, MA. In-office requirement is four days. In this role, you’ll make an impact in the …
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Vice President, Production Services Application Support
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$69k–$185k/yr
Full-time
bachelor degree, postgraduate degree
Competitive Compensation, 401(k) Plan, Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance
Posted 22d ago
~40 hrs/week
Responsibilities
Lead a global production services organization to ensure the stability and reliability of equities execution platforms. Drive operational risk reduction through automation, AI integration, and strong stakeholder engagement across business and engineering teams.
Requirements
Requires over 12 years of IT experience, specifically in global application support within the financial services or securities industry. Must possess deep technical expertise in Linux/Windows, messaging platforms like Kafka, and programming languages such as Java and Python.
Full job description
Production Services Application Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and advanced technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.
We’re seeking a Production Services Application Support professional to join our Equities Execution Services team in New York.
In this role, you’ll make an impact in the following ways:
Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
Equities domain leadership: Provide leadership across equities platforms, ensuring strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, and operations stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
Team and organizational leadership: Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.
To be successful in this role, we’re seeking the following:
Extensive leadership experience in global production services / application support, supporting mission-critical platforms across multiple regions with follow-the-sun models.
Proven track record of leading incident, problem, and change management, with measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure environments.
Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
Experience supporting equities or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
Bachelor’s degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
12+ years of experience across multiple areas of information technology, with experience in the securities or financial services industry strongly preferred.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Related keywords
Production ServicesApplication SupportEquities ExecutionCapital MarketsIncident ManagementProblem ManagementChange ManagementAutomationAIObservabilitySLAResiliencyInfrastructureMiddlewareCloudWindows
BNY is a global financial services platforms company at the heart of the world’s capital markets.
Industry
Financial Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
995,639
Total funding
$3.4B
BNY is a global financial services platforms company at the heart of the world’s capital markets.
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of June 30, 2026, BNY oversees $62.6 trillion in assets under custody and/or administration and $2.2 trillion in assets under management. (NYSE: BNY)
Follow BNY on Instagram & X: @BNYglobal
BNY is a global financial services platforms company at the heart of the world’s capital markets.
Industry
Financial Services
Company size
10,001+ employees
Headquarters
New York, NY
LinkedIn followers
995,639
Total funding
$3.4B
BNY is a global financial services platforms company at the heart of the world’s capital markets.
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth. Today BNY serves over 90% of Fortune 100 companies and nearly all the top 100 banks globally. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals. As of June 30, 2026, BNY oversees $62.6 trillion in assets under custody and/or administration and $2.2 trillion in assets under management. (NYSE: BNY)
Follow BNY on Instagram & X: @BNYglobal