Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Cloud services management, Sales leadership, Team leadership, Microsoft Azure, Microsoft 365
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Bilingual, Receptionist, Microsoft Office, Data entry, Customer service
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Cloud services management, Sales operations, Team leadership, Microsoft Azure, Microsoft 365
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Customer Service, Financial Services, Credit Counseling, Interpersonal Skills, Communication
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Customer service, Reception, Administrative support, Microsoft Office, Data entry
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Financial Process Design, Budgeting and Planning, Financial Reporting, Financial Performance Management, Analytics
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Leadership, Team management, Process improvement, Office operations, Accounts payable
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Insolvency Counseling, Budgeting, Credit Rebuilding, Business Development, Interpersonal Skills
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Audit Management, Financial Reporting, ASPE, ASNPO, Business Development
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Cloud Migration, Infrastructure Modernization, Azure, AWS, Google Cloud Platform
Client Service Professional, Personal Debt Solutions
Mississauga, Ontario, Canada · Hybrid
$32k–$56k/yr
Entry level
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Reception, Administrative Support, Calendar Management, Microsoft Office Suite, Customer Service
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Global Delivery Strategy, Offshore Management, Operating Model Design, Workforce Planning, Governance Frameworks
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Cloud Architecture, Banking Domain Expertise, Business Development, Azure, AWS
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Comprehensive benefits, Flexible personal time off, Wellness initiatives reimbursement, Learning and development opportunities
Posted 13d ago
~40 hrs/week
Responsibilities
The Team Lead will oversee the day-to-day operations of the cloud analyst team while driving revenue growth and managing client relationships. They are responsible for leading pre-sales initiatives, ensuring service quality, and mentoring team members to align with company values.
Requirements
Candidates should have demonstrated experience managing cloud services, sales, or operations teams within a technology consulting environment. Proficiency with Microsoft cloud products and experience using CRM tools for pipeline management are essential for this role.
Full job description
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
BDO Canada is currently seeking a Team Lead, Cloud Services to join our rapidly growing Cloud Services practice. In this position, you will play a key role in leading and growing BDO's cloud services practice. You will work closely with our Cloud practice leader, Cloud Op Managers, Partners and practice leaders to help close new cloud business, help identify new cloud solutions, and manage client relationships. You will also oversee the day-to-day operations of our cloud analyst team, ensuring quality, efficiency, and compliance of all cloud services engagements.
As the Team Lead, Cloud Services, you will own the following responsibilities:
Growth:
Be a champion for revenue and profitability growth.
Drive our team to close new business and safeguard renewals
Provide leadership in the development and implementation of new service offerings and training the team
Be the SME: Keeping up to date with Microsoft offers and solutions.
Sales:
Leading in pre-sales initiatives, including client presentations and the development of pricing models, and creating cloud proposals
Supervise the timely and accurate management of CRM including client follow-ups and sales pipeline
Engagements:
Manage high transactional cloud engagements against budget, timeline and scope
Act as a customer and team escalation contact as required and provide management and guidance related to the resolution of customer satisfaction concerns
Build deeper relationships with clients and assist in expanding the engagement footprint driving additional revenue
Operations:
Managing the team and ensuring effective delivery of operations, high quality and an excellent level of customer service
Act as the primary escalation point for the cloud operation and support teams
Contribute to Practice planning of KPIs, review profitability metrics, team efficiency and operations improvements
Talent:
Managing the cloud operations analyst team and ensuring that team members are effectively utilized
On-going mentoring and coaching of the team
Fostering a sense of purpose within the team; developing short and long-term objectives aligned with driving behaviours supporting our core values, mission and vision.
Interviewing and hiring new talent as the team grows
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your experience and education
Demonstrated experience managing a cloud services, sales, operations or support team
Experience in the technology consulting field, cloud solutions provider (Microsoft CSP) or similar and working closely with clients to drive pragmatic outcomes
Experience working for a Microsoft Partner, and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: Cloud licensing, sales operations or pre-sales
Experience driving results using CRM or a pipeline/sales management tool
Having some form of technical background (e.g. IT managed services, software development, architecture, IT infrastructure, etc.).
Demonstrating a passion for Cloud technology/services, emerging or innovative technologies and an interest in developing your expertise in the area
Experience in the creation and implementing operational procedures and continuous improvement activities is an asset
Excellent customer-facing, communication and presentation skills
Aptitude and proven record in troubleshooting and problem solving skills.
Excellent multi-tasking and time management skills
Strategic planning and management expertise
Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.
At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.
Our firm is committed to providing an environment where you can be successful in the following ways:
We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm
Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle. Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.
Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.
Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.
Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.
BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.
More information on BDO Canada’s Privacy Policy can be found here:
Canada’s Top 100 Employers 2025 I 2024 I 2023 I 2022
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1921
Headquarters
Toronto, Ontario
LinkedIn followers
155,782
Canada’s Top 100 Employers 2025 I 2024 I 2023 I 2022
BDO Canada LLP is a leading provider of professional services to clients across a variety of sectors and segments. For over 100 years, our team has served communities across Canada through a comprehensive range of assurance, tax, and consulting services, complemented by deep industry knowledge. With over 5000 people across 100 offices in Canada, and more than 1,800 offices in 164 countries, BDO is well-positioned to assist clients with both domestic and global needs.
Our people-first approach to our talent experience has earned us multiple awards, including a spot among Canada’s Top 100 Employers for 2025.
Offices: 20 Wellington St E, Toronto, Ontario M5E, CA · 633 Colborne St, London, ON N6B 2V3, CA · 75 West Rd, Huntsville, ON P1H 1T4, CA · 903 8 Ave SW, Calgary, AB T2P 0P7, CA
AuditAccountingTaxationFinancial Advisory ServicesRisk Advisory ServicesSR&EDFinancial Servicesand IT SolutionsAccountingAdvice
Canada’s Top 100 Employers 2025 I 2024 I 2023 I 2022
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1921
Headquarters
Toronto, Ontario
LinkedIn followers
155,782
Canada’s Top 100 Employers 2025 I 2024 I 2023 I 2022
BDO Canada LLP is a leading provider of professional services to clients across a variety of sectors and segments. For over 100 years, our team has served communities across Canada through a comprehensive range of assurance, tax, and consulting services, complemented by deep industry knowledge. With over 5000 people across 100 offices in Canada, and more than 1,800 offices in 164 countries, BDO is well-positioned to assist clients with both domestic and global needs.
Our people-first approach to our talent experience has earned us multiple awards, including a spot among Canada’s Top 100 Employers for 2025.
Offices: 20 Wellington St E, Toronto, Ontario M5E, CA · 633 Colborne St, London, ON N6B 2V3, CA · 75 West Rd, Huntsville, ON P1H 1T4, CA · 903 8 Ave SW, Calgary, AB T2P 0P7, CA
AuditAccountingTaxationFinancial Advisory ServicesRisk Advisory ServicesSR&EDFinancial Servicesand IT SolutionsAccountingAdvice