Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Customer service, Order management, Order entry, Complaint handling, Communication
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Sales, Customer Relationship Management, Sales Execution, Business Intelligence, Salesforce
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Pharmaceutical Promotion, Academic Detailing, Medical Communication, Negotiation, Clinical Theory
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Warehouse Associate III (Monday-Friday:First Shift)
Tampa, Florida, United States · On-site
Mid level
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Material Handling, Forklift Operation, Kitting, Inventory Management, ERPLX
Bausch + Lomb es una empresa líder mundial en salud ocular dedicada a proteger y mejorar la vista de millones de personas en todo el mundo, desde el momento del nacimiento y a lo largo de todas las etapas de la vida. Nue…
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (www.bausch-lomb.de) ist weltweit einer der bekanntesten Namen im Bereich der Augenheilkunde. Mit weltweit mehr als 13.000 Mitarbeiterinnen und Mitarbeitern arbeiten wir in den Bereichen Pharma, Vision Care…
Skills: Technical Building Equipment (TGA), GMP Compliance, Cleanroom Technology, Building Automation, Project Planning
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Sanitization, Floor Care, GMP Compliance, Waste Management, Chemical Handling
Los Angeles, California, United States · Remote OK
$110k–$155k/yr
Mid level
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Außendienstmitarbeiter Apothekenbetreuung (m/w/d) - Region: Schleswig-Holstein und Hamburg
Germany · On-site
Mid level
Bausch + Lomb (www.bausch-lomb.de) ist weltweit einer der bekanntesten Namen im Bereich der Augenheilkunde. Mit weltweit mehr als 13.000 Mitarbeiterinnen und Mitarbeitern arbeiten wir in den Bereichen Pharma, Vision Care…
Operational Excellence Program Director, Pharma and Lens Care
Greenville, South Carolina, United States · On-site
Senior+
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Payroll Processing, Compliance, Tax Knowledge, Time Reporting, Payroll Reconciliation
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. …
Skills: Brand Strategy, Lifecycle Management, Digital Marketing, e-Commerce, KOL Management
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Full-time
associate degree
Posted 25d ago
~40 hrs/week
Responsibilities
The incumbent is responsible for managing customer orders, processing inquiries, and resolving complaints to ensure high-quality service. They will coordinate with the sales team and warehouse operations while maintaining compliance with company standards and medical device regulations.
Requirements
Candidates must hold a diploma in a relevant field and possess at least two years of experience in customer service or order operations. Proficiency in Microsoft Office and fluency in English, Bahasa Malaysia, and Chinese are required.
Full job description
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
OBJECTIVES/ PURPOSE OF JOB
The incumbent is responsible for providing high-quality customer service by responding promptly to inquiries, resolving issues efficiently, and ensuring customer satisfaction in accordance with company standards and procedures.
KEY ACTIVITIES/ RESPONSIBILITIES
Handle customer orders received via phone, email, Whatsapp, or the sales team.
Ensure accurate order entry into the system to enable timely delivery.
Serve as the first point of contact for customer inquiries and handle complaints professionally; escalate to relevant departments when necessary.
Coordinate and work closely with the sales team on customer-related routine operations.
Liaise with the warehouse and customers regarding order rejections and returns.
Manage stock replenishment through billing to fulfil distributor purchase orders.
Log and manage customer complaints in the complaint system; monitor closure to ensure timely resolution.
Ensure compliance with Company Standard Operating Procedures (SOPs) and participate in Good Distribution Practice for Medical Devices (GDPMD).
Perform other ad-hoc tasks assigned.
EXPERIENCE
Diploma in Business Administration, Marketing, Economics, or a related field.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Fluent in spoken and written English, Bahasa Malaysia, and Chinese.
Minimum 2 years of experience in customer service, order management or customer operations.
Experience in healthcare, medical devices or regulated industries is preferred.
Experience in order processing, customer enquiries and complaint handling.
Strong communication, active listening and problem-solving skills.
Detail-oriented, resourceful and self-motivated, with the ability to work under pressure and meet tight deadlines.
Ability to work independently in a fast-paced environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
The B+L portfolio, backed by customer care and R&D, meets the needs of retina surgeons across the US. This page is intended for ophthalmologists and health care providers in the United States.
Specialties
Surgical instruments and products for retina surgeries include Stellaris Elite®, laser probes, Viscous Fluid, Visco Dissectors, and Pinnacle 360™.
Bausch + Lomb surgical products are intended for eye care professional and veterinary professional use only.
Offices: 3365 Tree Court Industrial Blvd., St. Louis, MO 63122, US
Medical DevicesSurgical EquipmentMicrosurgical DevicesOphthalmologyVitreoretinal SurgeryCapital Equipmentand Cataract Surgery
The B+L portfolio, backed by customer care and R&D, meets the needs of retina surgeons across the US. This page is intended for ophthalmologists and health care providers in the United States.
Specialties
Surgical instruments and products for retina surgeries include Stellaris Elite®, laser probes, Viscous Fluid, Visco Dissectors, and Pinnacle 360™.
Bausch + Lomb surgical products are intended for eye care professional and veterinary professional use only.
Offices: 3365 Tree Court Industrial Blvd., St. Louis, MO 63122, US
Medical DevicesSurgical EquipmentMicrosurgical DevicesOphthalmologyVitreoretinal SurgeryCapital Equipmentand Cataract Surgery