Redhill, England, United Kingdom · Hybrid
We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office). The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking …
Skills: Real Time Analysis, Workforce Management, Service Level Management, Data Analysis, Contact Center Operations
New York, New York, United States · On-site
AXA XL Investments manages the investment portfolio of AXA XL. Within Investments, the team is responsible for overlay management through usage of various Derivatives, managing liquidity and Asset Liability Management. W…
Skills: Derivative Portfolio Management, Asset Liability Management, Liquidity Management, Financial Mathematics, Machine Learning
Redhill, England, United Kingdom · Hybrid
We are looking for an Operational Resilience and Readiness Manager M/F to join the Operations Departement of AXA Partners (3 days of work per week at the Redhill office). This role will be responsible for developing, mai…
Skills: Operational Resilience, Business Continuity Planning, Disaster Recovery, Physical Security Management, FCA Regulatory Compliance
Glasgow City, Scotland, United Kingdom · Hybrid
About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of ser…
Skills: Property And Casualty Underwriting, Pipeline Management, Broker Relationship Management, Negotiation, Persuasion
Neuchâtel, Neuchâtel, Switzerland · On-site
100%, lieu de travail: Neuchâtel Façonne ton avenir avec nous! Tu es un professionnel ou une professionnelle de l’assurance, ou tu viens d’un autre horizon ? Chez AXA, le leader de l’assura…
Skills: Customer Relationship Management, Insurance Consulting, Administrative Support, Recruitment Coordination, Technical Insurance Knowledge
Aisne, Hauts-de-France, France · Remote OK
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Prospecting, Needs Analysis, Client Relationship Management
Aisne, Hauts-de-France, France · On-site
VOTRE RÔLE ET VOS MISSIONS Vous avez la volonté de bâtir votre entreprise sans pour autant partir de zéro ? Le commercial et le management font partie de vos points forts ? C’est possible en devenant Agent Général d’Assu…
Skills: Sales, Management, Entrepreneurship, Customer Relationship Management, Recruitment
Nord, Hauts-de-France, France · Remote OK
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Prospecting, Needs Analysis, Insurance Sales
Pas-de-Calais, Hauts-de-France, France · Remote Solely
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Client Acquisition, Needs Analysis, Insurance Sales
Somme, Hauts-de-France, France · On-site
VOTRE RÔLE ET VOS MISSIONS Vous avez la volonté de bâtir votre entreprise sans pour autant partir de zéro ? Le commercial et le management font partie de vos points forts ? C’est possible en devenant Agent Général d’Assu…
Skills: Sales, Management, Entrepreneurship, Customer Relationship Management, Recruitment
Vendée, Pays de la Loire, France · Hybrid
VOTRE RÔLE ET VOS MISSIONS L'empathie et exigence font partie de vos qualités ? Vous souhaitez vous former pour devenir un expert de la relation commerciale ? Venez le faire chez nous ! Devenez Conseiller Commercial en C…
Skills: Commercial Relationship Management, Customer Loyalty, Social Protection Diagnostics, Wealth Management Diagnostics, Portfolio Development
Pas-de-Calais, Hauts-de-France, France · Remote Solely
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Prospecting, Needs Analysis, Client Relationship Management
Nord, Hauts-de-France, France · Remote OK
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Needs Analysis, Client Acquisition, Client Loyalty
Nord, Hauts-de-France, France · On-site
VOTRE RÔLE ET VOS MISSIONS Vous avez la volonté de bâtir votre entreprise sans pour autant partir de zéro ? Le commercial et le management font partie de vos points forts ? C’est possible en devenant Agent Général d’Assu…
Skills: Sales, Management, Entrepreneurship, Customer Relationship Management, Team Leadership
Nord, Hauts-de-France, France · Remote Solely
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Prospecting, Needs Analysis, Insurance Sales
Aisne, Hauts-de-France, France · Remote Solely
VOTRE RÔLE ET VOS MISSIONS En recherche d'une activité à temps plein ou temps partagé ? Reconnu(e) pour votre aisance relationnelle et la richesse de votre réseau ? Vous cherchez un métier d'indépendant pour travailler e…
Skills: Interpersonal Skills, Networking, Prospecting, Needs Analysis, Client Relationship Management
Nord, Hauts-de-France, France · On-site
VOTRE RÔLE ET VOS MISSIONS Vous avez la volonté de bâtir votre entreprise sans pour autant partir de zéro ? Le commercial et le management font partie de vos points forts ? C’est possible en devenant Agent Général d’Assu…
Skills: Sales, Management, Entrepreneurship, Customer Relationship Management, Recruitment
Vendée, Pays de la Loire, France · Hybrid
VOTRE RÔLE ET VOS MISSIONSFibre commerciale, exigence et goût du challenge sont des mots qui vous parlent ? L’empathie fait partie de vos principales qualités ? Vous souhaitez exercer un métier salarié tout en bénéfician…
Skills: Sales, Customer Relationship Management, Negotiation, Social Protection Diagnostics, Wealth Management Diagnostics
Morbihan, Brittany, France · Hybrid
VOTRE RÔLE ET VOS MISSIONS Devenez Animateur Commercial – AXA Prévoyance & Patrimoine Développez des talents, pilotez un réseau, impactez des carrières. Vous avez le goût du challenge, une vraie fibre commerciale et l’en…
Skills: Business Development, Recruitment, Coaching, Leadership, Sales Management
Vendée, Pays de la Loire, France · Hybrid
VOTRE RÔLE ET VOS MISSIONSFibre commerciale, exigence et goût du challenge sont des mots qui vous parlent ? L’empathie fait partie de vos principales qualités ? Vous souhaitez exercer un métier salarié tout en bénéfician…
Skills: Sales, Customer Relationship Management, Negotiation, Social Protection Diagnostics, Wealth Management Diagnostics
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves monitoring real-time agent performance and dashboards to ensure service levels are met across Home, Motor, and Travel business lines. You will coordinate with operational managers to balance workloads and adjust short-term staffing plans based on volume changes.
Candidates must have at least 2 years of experience in a similar contact center role with proficiency in WFM software and Microsoft Office. Strong analytical skills and the ability to work in a fast-paced environment are essential.
We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).
The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.
This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.
What you'll be doing:
What you'll bring:
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
Act for human progress by protecting what matters.
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection. Discover more: https://www.axa.com/en/about-us/our-purpose To know more about AXA's Privacy Policy - https://www-axa-com.cdn.axa-contento-118412.eu/www-axa-com/1cd44dfb-3b7a-4cf7-933b-06024cf7f25b_axa_privacypolicy_internetusers_va.pdf
Offices: 25, avenue Matignon, Paris, FR 75008, FR
Act for human progress by protecting what matters.
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection. Discover more: https://www.axa.com/en/about-us/our-purpose To know more about AXA's Privacy Policy - https://www-axa-com.cdn.axa-contento-118412.eu/www-axa-com/1cd44dfb-3b7a-4cf7-933b-06024cf7f25b_axa_privacypolicy_internetusers_va.pdf
Offices: 25, avenue Matignon, Paris, FR 75008, FR
