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AXA XL is looking for talented individuals to support our business across all product lines and geographies. The role is aligned to Multinational Solutions claims Bdx process. In this pivotal role, you will play a crucial part in facilitating Network Partner Bdx claims and managing the complete end-to-end portfolio, from the moment we receive Bdx to the final claim bookings. Address and resolve queries with precision, maintaining a high level of customer satisfaction. Build robust relationships with various stakeholders, ensuring clear communication and alignment throughout the claims process.

What you’ll be DOING

What will your essential responsibilities include?

• Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details, etc. in Legacy as well as a new environment called Global Claim System (GCS).
• Liaising with Claim handlers onshore, brokers, and underwriters.
• Manage all administration aspects of the claim
• Attention to detail – you will need to make sure that all conditions of a claim are met to make sure that the claim can be processed and validated.
• Performing quality checks on tasks performed by colleagues.
• Constantly elaborating existing processes and looking for improvement opportunities. Getting involved in testing and sharing results.
• Looking to engage in projects and opportunities to collaborate with other individuals/teams in the department.
• Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with onshore stakeholders.
• Since this is a self-directed role, the scope may vary depending on the need.

You will report to Manager, Claims.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Graduate / Postgraduate with relevant years of experience within Insurance/Reinsurance industry.
• Good exposure to European countries (COI/ASRI/CORE) markets along with EDI workflow management would be an added advantage.
• Ability to support the manager in managing the portfolio along with supporting the team as an SME.
• Positive, innovative, and make it better mindset to bring operational efficiencies.
• Experience in MS Excel and PowerPoint is required – support segment KPI and management reporting.
• Self-starter who is answer-orientated and can work within a team environment.

Desired Skills and Abilities:

• Should be able to adhere to established processes and procedures.
• Should have a pronounced focus on customer service and the ability to prioritize and allocate workload in a methodical manner.
• Should be able to help the SME & manager in managing the team from the technical perspective.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.