Dallas, Texas, United States · On-site
$119k–$178k/yr
Lead Tech Business Mgmt - FLAIR Ops & Escalation Support L2 Business Management Role Summary The L2 Business Management – Frontline Continuity Operations role provides second-level business and operational support for th…
Skills: Business Operations, Escalation Management, Root-Cause Analysis, Operational Data Analysis, Governance Standards
Abilene, Texas, United States · On-site
$25/hr–$31/hr
This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless inst…
Skills: Broadband Installation, Wi-Fi Configuration, Voice Service Installation, Cable Identification, Problem Solving
Fernandina Beach, Florida, United States · On-site
$60k–$100k/yr
$2,000 Sign on Bonus! Payment is in 3 increments ($500 after 90 days, $500 after 6 months and $1,000 after 12 months). Sign on bonus not applicable to internal employees. Candidate must be hired at the Jacksonville, FL l…
Skills: Commission sales, Outside sales, Upselling, Customer service, Negotiation
Austin, Texas, United States · On-site
$25/hr–$31/hr
This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless inst…
Skills: Broadband Installation, Wi-Fi Configuration, Voice Service Installation, Cable Wiring, Problem Solving
Anaheim, California, United States · On-site
$62k–$100k/yr
Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home. Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to …
Skills: Commission Sales, Outside Sales, Upselling, Verbal Communication, Negotiation
Ann Arbor, Michigan, United States · On-site
$23/hr–$32/hr
This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless inst…
Skills: Broadband Installation, Wi-Fi Configuration, Voice Services Installation, Cable Identification, Ladder Safety
Niles, Michigan, United States · On-site
$40k–$63k/yr
It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ…
Skills: Consultative Sales, Customer Relationship Management, Retail Sales, Outbound Calling, Product Knowledge
Columbia, Maryland, United States · Hybrid
$105k–$158k/yr
This position requires office presence of a minimum of 1 day per week and is only located in the location(s) posted. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions a…
Skills: Direct Sales, Account Planning, Relationship Management, SLED Account Management, Mobility Solutions
Rolling Meadows, Illinois, United States · On-site
$40k–$63k/yr
It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ…
Skills: Consultative Sales, Customer Relationship Management, Retail Sales, Outbound Calling, Product Knowledge
Alameda, California, United States · On-site
$62k–$100k/yr
$10,000.00 Sign on Bonus Available! Payment is in 3 increments: $3,000 after 6 months$3,000 after 9 months$4,000 after 1 year Must be hired for a San Ramon, CA location. Sign-on bonus not applicable to internal employees…
Skills: Commission Sales, Outside Sales, Upselling, Verbal Communication, Negotiation
Alameda, California, United States · On-site
$62k–$100k/yr
$10,000.00 Sign on Bonus Available! Payment is in 3 increments: $3,000 after 6 months$3,000 after 9 months$4,000 after 1 year Must be hired for a San Ramon, CA location. Sign-on bonus not applicable to internal employees…
Skills: Commission Sales, Outside Sales, Upselling, Verbal Communication, Negotiation
Scranton, Pennsylvania, United States · On-site
$16/hr–$17/hr
LOCATION - SCRANTON, PA (SCRANTON SINIAWA PLAZA) It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your…
Skills: Consultative Sales, Customer Relationship Management, Outbound Calling, Retail Sales, Product Knowledge
Concord, California, United States · On-site
$62k–$100k/yr
$10,000.00 Sign on Bonus Available! Payment is in 3 increments: $3,000 after 6 months$3,000 after 9 months$4,000 after 1 year Must be hired for a Concorda location. Sign-on bonus not applicable to internal employees. Joi…
Skills: Commission Sales, Outside Sales, Upselling Techniques, Verbal Communication, Negotiation
San Antonio, Texas, United States · On-site
$99k–$148k/yr
Job Description - External Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assign…
Skills: Team Leadership, Mentorship, Performance Optimization, Sales Strategy Development, Client Relationship Management
Middletown Township, New Jersey, United States · On-site
$266k–$399k/yr
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. AT&T will not hire any applicants for this position who require employer sponsorship now or in the fut…
Skills: Enterprise OSS Architecture, API Strategy, Cloud-Native Platforms, AI/ML, Agentic Architectures
Palo Alto, California, United States · On-site
$21/hr–$24/hr
Join our team and receive a $10,000 sign-on bonus for qualified hires!* This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered Great…
Skills: Consultative Sales, Customer Relationship Management, Retail Sales, Communication Skills, Product Knowledge
Burlingame, California, United States · On-site
$62k–$100k/yr
Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home. Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to …
Skills: Commission Sales, Outside Sales, Upselling, Verbal Communication, Negotiation
Huntington, New York, United States · On-site
$80k–$120k/yr
This is a sales and customer facing position, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Governme…
Skills: Strategic Sales Leadership, Client Relationship Management, Solution Consulting, Account Planning, Cross-Functional Collaboration
Lehighton, Pennsylvania, United States · On-site
$16/hr–$17/hr
LOCATION - LEHIGHTON, PA (LEHIGHTON) Great things are in store! Our part-time careers allow you to optimize your earning potential by working during the store’s busiest times, including evening and weekend hours. Excelle…
Skills: Consultative Sales, Customer Relationship Management, Retail Sales, Communication Skills, Outbound Calling
El Segundo, California, United States · On-site
$117k–$196k/yr
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we're shaping the next generation of connectivity. At the heart of …
Skills: Market Research, Quantitative Research, Qualitative Research, Data Analysis, Strategic Planning
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Provides second-level business and operational support for the FLAIR intake model, focusing on complex escalations and policy exceptions. Conducts root-cause analysis on systemic issues and generates operational insights to support leadership decision-making.
Requires a bachelor's degree in Computer Science or Business and over 5 years of related experience. Candidates must possess strong analytical skills and the ability to apply governance standards in a matrixed environment.
Role Summary
The L2 Business Management – Frontline Continuity Operations role provides second-level business and operational support for the FLAIR (Front Line Access & Issue Resolution) intake model. This position ensures complex escalations, policy exceptions, and system-related issues are reviewed, governed, and resolved in alignment with enterprise standards. The role focuses on issue management, root-cause analysis, escalation governance, and operational insight generation rather than transactional ticket handling.
Key Responsibilities
Required Qualifications
Success Measures
Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No
TCP Career Step Differentiator: Manages very complex tech business management processes such as analyzing data and reporting, managing financials, Front Door, etc.
Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science or Business. 5+ years of related experience.
Joining our team comes with amazing perks and benefits:
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
We understand that our customers want an easier, less complicated life. We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. To learn more about joining AT&T, visit: http://www.att.jobs We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
We understand that our customers want an easier, less complicated life. We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation? With you. Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable. What are you dreaming of doing with your career? Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn. To learn more about joining AT&T, visit: http://www.att.jobs We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
