Dublin, Leinster, Ireland · Hybrid
What this Job Entails: The Project Coordinator IV will work as part of a global team and play a key role in both the project and operational side of our business. This role will plan and coordinate aspects of internal pr…
Skills: Project Planning, Project Coordination, Stakeholder Management, Ticketing Systems, Microsoft Excel
Dublin, Leinster, Ireland · On-site
Job Title: Network Operations Engineer I – (Optical and IP Engineer) Job Overview: The Network Operations Engineer I is a technical role responsible for monitoring, troubleshooting, and maintaining the health of Optical …
Skills: Network Monitoring, Troubleshooting, Optical Transport, IP Routing, Ticket Management
München, Brandenburg, Germany · On-site
Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connectionsPer…
Skills: Technical Support, Hardware Troubleshooting, ITSM, Asset Management, AV/VC Support
Singapore, Singapore · On-site
Knowledge, Skills & Abilities: Incident & Problem Management Analysts are responsible for the full lifecycle of incident management, from detection through to resolution and root cause analysis (RCA). This includes actin…
Skills: Incident Management, Root Cause Analysis, Triage, Network Monitoring, Threat Intelligence
San Jose, California, United States · On-site
$31/hr–$50/hr
What You'll Be Doing Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-outPerform OS deployments and server onboarding, including autom…
Skills: Linux Administration, Server Hardware Troubleshooting, IPMI, PXE Boot, Bash Scripting
Georgia, United States · On-site
$28/hr–$45/hr
What this Job Entails: The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate wit…
Skills: Rack and Stack, Data Center Infrastructure, Fiber and Copper Distribution, AC/DC Power Systems, Telecom Testing
Hyderabad, Telangana, India · Hybrid
What this Job Entails: The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC de…
Skills: Project Coordination, Requirement Gathering, Project Scheduling, Stakeholder Management, Microsoft Excel
Hyderabad, Telangana, India · Hybrid
What this Job Entails: The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC de…
Skills: Project Coordination, Requirement Gathering, Stakeholder Management, Project Scheduling, Ticketing Systems
Buenos Aires, Argentina · Remote OK
What this Job Entails: The Senior Compensation Manager must have a strong background in implementation and project management, who thrives in a fast paced, matrixed environment, requiring creativity, influencing and coll…
Skills: Compensation Administration, Compensation Design, Project Management, Change Management, Analytical Skills
Barker, New York, United States · On-site
$98k–$155k/yr
About the role The Site Project Manager is the permanent, on-site owner of project delivery at the client’s data centers. Once a site is live, you own the projects that keep it running and improving — retrofits, upgrades…
Skills: Project Management, Infrastructure Deployment, Vendor Management, Budget Management, Stakeholder Management
Singapore, Singapore · On-site
What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems fo…
Skills: Linux Systems, Bash Shell, Python, Ansible, TCP/IP
Oakland, California, United States · On-site
$21/hr–$33/hr
What this Job Entails: The Network Inventory Specialist IV supports the client's global network. The team's objective is to proactively manage global site locations and customer inventory vendor base. Scope: Uses profess…
Skills: Vendor Management, Database Management, Customer Service, Written Communication, Verbal Communication
St. David's, St. George's, Bermuda · Remote OK
$69k–$115k/yr
What this Job Entails: The Auditor III will assist with multiple audit projects, including vendor billing vs. contractual pricing and vendor delivery performance vs. contractual expectations. The Auditor III will also pe…
Skills: Telecom Auditing, Financial Analysis, Vendor Management, Advanced Excel, Pivot Tables
Singapore, Singapore · On-site
Position Summary The Senior Project & Program Manager (APAC) is responsible for overseeing, planning, and executing complex, high-impact projects across the Asia-Pacific region from initiation to completion. This role se…
Skills: Project Management, Program Management, Agile, Waterfall, Network Infrastructure
Mexico, Chihuahua, Mexico · Remote OK
What this Job Entails: The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often invo…
Skills: Project Management, Program Management, Change Management, Risk Mitigation, Stakeholder Management
Singapore, Singapore · On-site
Knowledge, Skills & Abilities: Incident and Event Management FOC Analysts are responsible for the end-to-end lifecycle of facilities-related incidents, from detection and triage through escalation, coordination, and docu…
Skills: Incident Management, Event Management, BMS, DCIM, EPMS
Singapore, Singapore · On-site
Knowledge, Skills & Abilities: Incident and Event Management FOC Analysts are responsible for the end-to-end lifecycle of facilities-related incidents, from detection and triage through escalation, coordination, and docu…
Skills: Incident Management, Event Management, BMS, DCIM, EPMS
London, England, United Kingdom · On-site
What this Job Entails: The Project Specialist II is responsible for delivering and maintaining hardware for external events (both consumer-facing, as well as for our growing developer community) and partnering on our cli…
Skills: Communication, Organizational Skills, Google Suite, Logistics, Android Troubleshooting
Bengaluru, Karnataka, India · On-site
Job description (Financial Force-Certinia) (Financial Force-Certinia) Level 2/Level 3 Product Support Analyst The individual in this role will be responsible for providing advanced technical support for Salesforce applic…
Skills: Salesforce Administration, Apex, Java, API Integrations, Spring Boot
Denver, Colorado, United States · On-site
$27/hr–$45/hr
What this Job Entails: The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliv…
Skills: Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Ticketing Systems, Customer Service
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The Project Coordinator IV plans and coordinates internal technology projects from initiation to delivery, focusing on network, server, and software implementations. They are responsible for monitoring project schedules, managing ticketing systems, and collaborating with regional teams to ensure operational efficiency.
Candidates need an associate's degree or equivalent with at least 8 years of related experience in a technology-driven environment. Proficiency in Microsoft Excel, Google Suite, and project management tools is required, along with strong communication and multitasking skills.
What this Job Entails:
The Project Coordinator IV will work as part of a global team and play a key role in both the project and operational side of our business. This role will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Scope:
Works on complex assignments requiring a high degree of initiative
Requires minimal oversight and is proactive. May act as a team leader.
Your Roles and Responsibilities:
Maintains and monitors project plans, project schedules, work hours and expenditures.
Develops detailed project plans and manages all implementation processes
Coordinates work performed by project resources and customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
Identifies project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Organizes, attends and participates in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Leads daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular and ad hoc reports as required.
Trains new hires and colleagues on new reports and dashboards.
Identifies trends or recurring problems and escalates to management for resolution.
Locates and defines new process improvement opportunities.
Ensures incidents are assigned to the correct resolver team.
Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
Offices: 2033 Gateway Pl, Ste 500, San Jose, California 95110, US · 1 Jalan Kilang Timor, #07-06 Pacific Tech Center, Pacific Tech Center, 159303, SG · 40 Mespil Road, 5th floor, Dublin, County Dublin D04 C2N4, IE · Tower-2.3, Level-1A, Waverock Building, Survey Number 115 (Part), TSIIC IT/ITES SEZ, Nanakramguda Village, Hyderabad, Telangana 500 008, IN
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
Offices: 2033 Gateway Pl, Ste 500, San Jose, California 95110, US · 1 Jalan Kilang Timor, #07-06 Pacific Tech Center, Pacific Tech Center, 159303, SG · 40 Mespil Road, 5th floor, Dublin, County Dublin D04 C2N4, IE · Tower-2.3, Level-1A, Waverock Building, Survey Number 115 (Part), TSIIC IT/ITES SEZ, Nanakramguda Village, Hyderabad, Telangana 500 008, IN
