Orlando, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit Investigation, Insurance Verification, Patient Data Management, Customer Service, Microsoft Office Suite
Maitland, Florida, United States · On-site
$66k–$74k/yr
JOB TITLE: Program Manager, Patient Solutions EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Program Director EFFECTIVE DATE: 3/22/2021 REVIEW DATE: 04/14/2026 SUMMARY: The Program Manager, Patient Solution…
Skills: Program Management, Staff Supervision, Performance Monitoring, Patient Services, Reimbursement
Tempe, Arizona, United States · On-site
$26/hr–$32/hr
JOB TITLE: Team Lead, Patient Solutions EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Program Supervisor, Patient Solutions EFFECTIVE DATE: 4/2/2021 REVIEWED DATE: 04/14/2026 SUMMARY: The Team Lead is resp…
Skills: Benefit Investigation, Insurance Verification, KPI Reporting, SLA Monitoring, Microsoft Office Suite
Tempe, Arizona, United States · On-site
$26/hr–$32/hr
JOB TITLE: Team Lead, Patient Solutions EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Program Supervisor, Patient Solutions EFFECTIVE DATE: 4/2/2021 REVIEWED DATE: 04/14/2026 SUMMARY: The Team Lead is resp…
Skills: Benefit Investigation, Insurance Verification, KPI Reporting, SLA Management, Microsoft Office Suite
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Triage, Data Entry, Microsoft Office Suite
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Enrollment, Data Entry, Adverse Event Reporting
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Enrollment, Data Entry, Adverse Event Reporting
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Enrollment, Data Entry, Adverse Event Reporting
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Triage, Data Entry, Microsoft Office Suite
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Triage, Data Entry, Microsoft Office Suite
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Patient Enrollment, Triage, Data Entry
Tempe, Arizona, United States · On-site
$21/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit Investigation, Insurance Verification, Patient Data Management, Customer Service, Microsoft Office Suite
Maitland, Florida, United States · On-site
$21/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit Investigation, Insurance Verification, Patient Navigation, Patient Data Management, Customer Service
Maitland, Florida, United States · Hybrid
The Manager, Pharmacovigilance - Front End Operations will lead frontline operational support for pharmacovigilance (PV) activities, directly interfacing with Quality Assurance, Patient Solutions, and Compliance to ensur…
Skills: Pharmacovigilance, Drug Safety, Regulatory Compliance, Audit Readiness, Risk Management
Overland Park, Kansas, United States · On-site
$24/hr–$30/hr
AssistRx has engineered the perfect blend of technology and talent (you) to support life sciences companies in improving patient uptake, visibility, and outcomes. Within our closed-door pharmacy division, we specialize i…
Skills: Prescription Processing, Healthcare Provider Outreach, Dispensing, Packaging, Inventory Management
Orlando, Florida, United States · On-site
$21/hr–$23/hr
JOB TITLE: Pharmacy Technician EMPLOYER: AssistRx DEPARTMENT: Patient Solutions Pharmacy REPORTS TO: Supervisor, Pharmacy Technician EFFECTIVE DATE: 3/30/2021 REVIEWED DATE: 8/21/2025 SUMMARY: This position is responsibl…
Skills: Pharmacy operations, Prescription fulfillment, Record keeping, Inventory management, Data entry
Orange County, Florida, United States · Hybrid
$18/hr–$21/hr
The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources…
Skills: Customer Service, Triage, Microsoft Office, CRM, Salesforce
Maitland, Florida, United States · On-site
JOB TITLE: Salesforce Administrator EMPLOYER: AssistRx DEPARTMENT: Information Technology REPORTS TO: Senior Technical Lead EFFECTIVE DATE: 3/22/2021 SUMMARY: This position is responsible for supporting the Patient Solut…
Skills: Salesforce Administration, Apex, Visualforce, Salesforce Customizations, Salesforce Automation
Tempe, Arizona, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Call Center Operations, Triage, Data Entry, Microsoft Office Suite
Des Moines, Iowa, United States · Remote OK
SUMMARY: The Procurement Specialist ensures products and services are purchased in a cost-effective and timely manner leveraging best practices and providing exceptional customer service. Partners with departments across…
Skills: Procurement, Vendor Negotiation, Sourcing, Contract Management, Purchase Order Processing
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The Patient Access Specialist processes applications and conducts benefit investigations to help patients navigate complex reimbursement issues. They are responsible for managing inbound and outbound calls, verifying insurance coverage, and identifying resources to overcome patient access barriers.
Candidates should have an associate degree or equivalent experience, with a preference for 2 to 4 years of experience in benefit investigation and healthcare provider interaction. Proficiency in Microsoft Office and a background in pharmacy, call centers, or medical offices is preferred.
JOB TITLE: Patient Access Specialist
EMPLOYER: AssistRx
DEPARTMENT: Patient Solutions
REPORTS TO: Supervisor, Patient Solutions
EFFECTIVE DATE: 03/31/2023
REVIEWED DATE: 04/14/2026
SUMMARY: The Patient Access Specialist is responsible for processing applications, introducing the assistance program, conducting benefit investigation for patients, and navigating complex reimbursement issues including initial entry of patient data into the system, looking up insurance benefits, contacting insurers, advising the healthcare provider and/or patient of patients’ benefits, and identifying patient access barriers and seeking resources to overcome barriers; leading and participating in pilots, new initiatives, special projects, and cross functional teams.
DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
COMPETENCIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specialty therapy initiation and patient support company delivering informed access and improved outcomes.
AssistRx has engineered the perfect blend of technology and talent to provide life sciences organizations with an advanced therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what advanced specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
Offices: 495 N. Keller Rd., Suite 100, Maitland, Florida 32751, US · 4500 W. 107th St.,, Overland Park, Kansas 66207, US · 317 6th Ave, 5th Floor, Des Moines, Iowa 50309, US · 9400 Southpark Center Loop, Suite 200, Orlando, Florida 32819, US · 2400 Sand Lake Rd, Suite 200, Orlando, Florida 32809, US
Specialty therapy initiation and patient support company delivering informed access and improved outcomes.
AssistRx has engineered the perfect blend of technology and talent to provide life sciences organizations with an advanced therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what advanced specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
Offices: 495 N. Keller Rd., Suite 100, Maitland, Florida 32751, US · 4500 W. 107th St.,, Overland Park, Kansas 66207, US · 317 6th Ave, 5th Floor, Des Moines, Iowa 50309, US · 9400 Southpark Center Loop, Suite 200, Orlando, Florida 32819, US · 2400 Sand Lake Rd, Suite 200, Orlando, Florida 32809, US
