Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data management, Reimbursement issues, Customer service
Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data entry, Reimbursement issues, Customer service
Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data entry, Reimbursement issues, Customer service
Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data entry, Customer service, Reimbursement issues
Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data entry, Reimbursement issues, Customer service
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer service, Call center operations, Data entry, Triage, Patient communication
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer service, Call center operations, Data entry, Triage, Medical insurance knowledge
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer service, Call center operations, Data entry, Triage, Medical insurance knowledge
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer service, Call center operations, Data entry, Triage, Patient communication
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer service, Call center operations, Data entry, Triage, Patient communication
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer service, Call center operations, Data entry, Triage, Patient communication
Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data management, Reimbursement issues, Customer service
Maitland, Florida, United States · On-site
$20/hr–$25/hr
JOB TITLE: Patient Access Specialist EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 03/31/2023 REVIEWED DATE: 04/14/2026 SUMMARY: The Patient Access Specialist …
Skills: Benefit investigation, Insurance verification, Patient data entry, Customer service, Reimbursement issues
Maitland, Florida, United States · Hybrid
About AssistRx AssistRx blends innovative technology with deep healthcare expertise to help life sciences companies improve patient access, visibility, and outcomes. Our solutions simplify complex therapy initiation and …
Skills: Content creation, Copywriting, Social media management, SEO, Email marketing
Orange County, Florida, United States · On-site
The Patient Access Specialist is responsible for processing applications, introducing the assistance program, conducting benefit investigation for patients, and navigating complex reimbursement issues including initial e…
Skills: Benefit investigation, Insurance verification, Patient data entry, Reimbursement issue resolution, Customer service
Tempe, Arizona, United States · On-site
The HR Operations Specialist is the operational backbone of the Human Resources function, serving as the first point of contact for employee and manager inquiries and the owner of high-volume HR compliance and transactio…
Skills: Employee relations, Benefits administration, Performance management, Training, Offboarding
Tempe, Arizona, United States · On-site
The HR Operations Specialist is the operational backbone of the Human Resources function, serving as the first point of contact for employee and manager inquiries and the owner of high-volume HR compliance and transactio…
Skills: HR operations, Form I-9 compliance, E-Verify, Case management, HRIS
Maitland, Florida, United States · On-site
$17/hr–$21/hr
JOB TITLE: Customer Service Representative EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Supervisor, Patient Solutions EFFECTIVE DATE: 3/22/2021 REVIEWED DATE: 04/12/2026 SUMMARY: This position is responsi…
Skills: Customer Service, Data Entry, Patient Solutions, Call Center Operations, Medical Insurance Knowledge
Overland Park, Kansas, United States · On-site
$23/hr–$28/hr
JOB TITLE: Team Lead, Patient Solutions EMPLOYER: AssistRx DEPARTMENT: Patient Solutions REPORTS TO: Program Supervisor, Patient Solutions EFFECTIVE DATE: 4/2/2021 REVIEWED DATE: 04/14/2026 SUMMARY: The Team Lead is resp…
Skills: Patient solutions, Benefit investigation, Insurance verification, Data analysis, KPI reporting
Orlando, Florida, United States · On-site
$21/hr–$23/hr
JOB TITLE: Pharmacy Technician EMPLOYER: AssistRx DEPARTMENT: Patient Solutions Pharmacy REPORTS TO: Supervisor, Pharmacy Technician EFFECTIVE DATE: 3/30/2021 REVIEWED DATE: 8/21/2025 SUMMARY: This position is responsibl…
Skills: Pharmacy operations, Prescription fulfillment, Record keeping, Data entry, Inventory management
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The Patient Access Specialist processes applications, conducts benefit investigations, and navigates reimbursement issues for patients. They also manage inbound and outbound calls to gather patient data and coordinate with insurers and pharmacies.
Candidates should have an associate degree or equivalent experience, with 2 to 4 years of experience in benefit investigation and insurance coverage analysis. Proficiency in Microsoft Office and experience in pharmacy, call center, or healthcare settings is preferred.
JOB TITLE: Patient Access Specialist
EMPLOYER: AssistRx
DEPARTMENT: Patient Solutions
REPORTS TO: Supervisor, Patient Solutions
EFFECTIVE DATE: 03/31/2023
REVIEWED DATE: 04/14/2026
SUMMARY: The Patient Access Specialist is responsible for processing applications, introducing the assistance program, conducting benefit investigation for patients, and navigating complex reimbursement issues including initial entry of patient data into the system, looking up insurance benefits, contacting insurers, advising the healthcare provider and/or patient of patients’ benefits, and identifying patient access barriers and seeking resources to overcome barriers; leading and participating in pilots, new initiatives, special projects, and cross functional teams.
DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS:
COMPETENCIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specialty therapy initiation and patient support company delivering informed access and improved outcomes.
AssistRx has engineered the perfect blend of technology and talent to provide life sciences organizations with an advanced therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what advanced specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
Offices: 495 N. Keller Rd., Suite 100, Maitland, Florida 32751, US · 4500 W. 107th St.,, Overland Park, Kansas 66207, US · 317 6th Ave, 5th Floor, Des Moines, Iowa 50309, US · 9400 Southpark Center Loop, Suite 200, Orlando, Florida 32819, US · 2400 Sand Lake Rd, Suite 200, Orlando, Florida 32809, US
Specialty therapy initiation and patient support company delivering informed access and improved outcomes.
AssistRx has engineered the perfect blend of technology and talent to provide life sciences organizations with an advanced therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what advanced specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
Offices: 495 N. Keller Rd., Suite 100, Maitland, Florida 32751, US · 4500 W. 107th St.,, Overland Park, Kansas 66207, US · 317 6th Ave, 5th Floor, Des Moines, Iowa 50309, US · 9400 Southpark Center Loop, Suite 200, Orlando, Florida 32819, US · 2400 Sand Lake Rd, Suite 200, Orlando, Florida 32809, US
