Harrison, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist is responsible for assisting individuals who come to a local Arkansas Workforce Center (AWC) to access UI and other partner services. Their job duties include providing…
Skills: Customer Service, Case Processing, Communication Skills, Critical Thinking, Research Skills
Benton, Arkansas, United States · On-site
$43k–$64k/yr
Position Number: 22109491 County: Saline Posting End Date: July 7, 2026 The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of a…
Skills: Office Management, Project Management, Complex Scheduling, Records Management, Internal Communication
Little Rock, Arkansas, United States · On-site
$80k–$131k/yr
Position Number: 22103578 County: Pulaski Posting End Date: June 30, 2026 This position oversees all information technology functions for the Division of Children and Family Services (DCFS), supporting approximately 1200…
Skills: Infrastructure Coordination, Project Planning, System Troubleshooting, Vendor Management, Network Administration
Harrison, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist is responsible for processing correspondence received in the UI Hotline email. This requires a high level of accountability in ensuring these emails are processed timel…
Skills: Customer Service, Case Processing, Communication Skills, Critical Thinking, Research Skills
Little Rock, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist I position is the first line of contact for Unemployment Insurance (Ul) claimants and employers. This role requires a high level of accountability in delivering correct…
Skills: Customer Service, Critical Thinking, Research Skills, Verbal Communication, Written Communication
Little Rock, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist I position is the first line of contact for Unemployment Insurance (Ul) claimants and employers. This role requires a high level of accountability in delivering correct…
Skills: Customer Service, Critical Thinking, Research Skills, Verbal Communication, Written Communication
Little Rock, Arkansas, United States · On-site
Position Information Authorized Title: Creative Specialist III Positon No: 09990045 Functional Title: Graphics Designer Reports To: Dept Director/Asst. Director Department: Creative Services FLSA Status: Non-exempt Summa…
Skills: Graphic Design, Adobe Creative Suite, Macintosh OS, Desktop Publishing, Visual Communication
Harrison, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist is responsible for processing correspondence received in the UI Hotline email. This requires a high level of accountability in ensuring these emails are processed timel…
Skills: Customer Service, Case Processing, Communication Skills, Critical Thinking, Research Skills
Arkadelphia, Arkansas, United States · On-site
$36k–$53k/yr
Position Number: 22102144 County: Clark Posting End Date: June 30, 2026 The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of a…
Skills: Administrative Support, Office Management, Calendar Management, Customer Service, Data Entry
Harrison, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist is responsible for processing correspondence received in the UI Hotline email. This requires a high level of accountability in ensuring these emails are processed timel…
Skills: Customer Service, Case Processing, Eligibility Determination, Communication Skills, Critical Thinking
Harrison, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist is responsible for assisting individuals who come to a local Arkansas Workforce Center (AWC) to access UI and other partner services. Their job duties include providing…
Skills: Customer Service, Case Processing, Communication Skills, Critical Thinking, Research Skills
Harrison, Arkansas, United States · On-site
$47k–$70k/yr
Position Summary The Program Eligibility Specialist is responsible for processing correspondence received in the UI Hotline email. This requires a high level of accountability in ensuring these emails are processed timel…
Skills: Customer Service, Case Processing, Communication Skills, Critical Thinking, Research Skills
Benton, Arkansas, United States · On-site
$57k–$85k/yr
Position Number: 22103118 County: Saline Posting End Date: July 13, 2026 This position is for a Master Plumber and requires a current Master Plumber License. Located at Arkansas Health Center in Benton. Preferred Qualifi…
Skills: Plumbing, Project Management, Material Procurement, Troubleshooting, Supervision
Little Rock, Arkansas, United States · On-site
$66k–$108k/yr
This position supports the ongoing maintenance of municipal boundaries in Arkansas using ESRI ArcPro software. The job requires outreach skill to coordinate with numerous individuals including Mayors, City Clerks, County…
Skills: ArcGIS, ArcPro, Spatial Analysis, Geospatial Database Management, Python
Booneville, Arkansas, United States · On-site
$54k–$79k/yr
Position Number: 22100836 County: Logan Posting End Date: june 29, 2026 The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of a…
Skills: Patient Assessment, Vital Signs Monitoring, Medication Administration, Wound Care, Electronic Health Records
Warren, Arkansas, United States · On-site
$54k–$79k/yr
Position Number: 22109556 County: Bradley Posting End Date: July 6, 2026 DDS/ Southeast Arkansas Human Development Center/Nursing Department 1 Center Circle, Warren , AR 71671 870-226-6774 $5,000 Recruitment Bonus for Ne…
Skills: Patient Assessment, Care Planning, Vital Signs Monitoring, Medication Administration, Wound Care
Warren, Arkansas, United States · On-site
$54k–$79k/yr
Position Number: 22104139 County: Bradley Posting End Date: July 6, 2026 DDS/ Southeast Arkansas Human Development Center/Nursing Department 1 Center Circle, Warren , AR 71671 870-226-6774 $5,000 Recruitment Bonus for Ne…
Skills: Patient Assessment, Care Planning, Vital Signs Monitoring, Medication Administration, Wound Care
Booneville, Arkansas, United States · On-site
$54k–$79k/yr
Position Number: 22102115 County: Logan Posting End Date: June 29, 2026 The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of a…
Skills: Patient Assessment, Vital Signs Monitoring, Medication Administration, Wound Care, Electronic Health Records
Benton, Arkansas, United States · On-site
$57k–$85k/yr
Position Number: 22101209 County: Saline Posting End Date: July 13, 2026 Preferred Qualifications: An EPA Refrigeration/HVAC certification will be essential for this position at Arkansas Health Center in Benton. Experien…
Skills: HVAC Maintenance, Commercial Refrigeration, Blueprint Reading, Wiring Diagrams, Refrigerant Recovery
Conway, Arkansas, United States · On-site
$33k–$49k/yr
Position Number: 22097310 County: Faulkner Posting End Date: July 1, 2026 Conway Human Development Center 150 E. Siebenmorgen Rd. Conway, AR 72032 The Department of Human Services is a place for people passionate about s…
Skills: Cooking Techniques, Food Preparation, Kitchen Sanitation, Recipe Adherence, Quality Control
Harrison, Arkansas, United States • On-site
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The role involves assisting claimants with Unemployment Insurance (UI) filings, verifying eligibility for state-administered programs, and processing required documentation. The specialist also manages triage forms to route individuals to appropriate partner services and maintains accurate case records.
Candidates must have at least one year of experience in customer service, administrative support, or case processing. Preferred qualifications include specific experience with Unemployment Insurance programs and proficiency in conducting business via telephone and email.
The Program Eligibility Specialist is responsible for assisting individuals who come to a local Arkansas Workforce Center (AWC) to access UI and other partner services. Their job duties include providing support for claimants using the self‑service computers for claim filing, accepting government‑issued photo IDs and ensuring they are attached to the Unemployment Insurance (UI) claim, accepting UI documents for processing, providing printouts to claimants needing proof of income for other assistance, assisting claimants with software access for their Reemployment Services and Eligibility Assessment appointment, processing documents for imaging, and performing other UI duties as assigned.
The role requires a high level of accountability to ensure claimants are routed to the correct partners and that all job duties are completed in a timely manner.
Success in this position depends on strong communication skills to effectively engage with staff, claimants, employers, UI Administration, and other UI units including UI Claims Processing, the UI Benefits Hotline, and UI Correspondence with a focus on efficiency and protecting the integrity of the trust fund.
In addition, this staff member will ensure the triage form is completed to determine other partner services needed or requested and will provide this information to the Commerce Program Supervisor/Expert for this unit.
Preferred Qualification
One (1) year experience working with the Unemployment Insurance program and intensive knowledge of UI system and program processes and terminology. Additionally, experience conducting business via telephone and/or email is a must.
Preferred Knowledge, Skills, and Abilities
1. Assisting claimants using self-service computers for Ul purposes.
2. Accepting government-issued photo ID and attaching to the claim through the ID Website.
3. Accepting and processing UI documents.
4. Providing printouts for claimants needing proof for income-based assistance.
5. Assisting claimants with software access for their Reemployment Services and Eligibility Assessment
(RESEA) appointment.
6. Responds to inquiries and processes requests from other ADWS UI units including UI Claims
7. Processing Ul Benefits Hotline, UI Correspondence, Automated Adjudication Systems (AAS), Benefit
Accuracy Measurement (BAM), Contributions, and other units regarding individual claims or issues found.
8. Processing documents for imaging.
9. Initiate the triage form for other partner services and route individuals to the correct partner.
10. Provide report to Manager on triage activities.
11. Performs other duties as defined and assigned by UI Administration.
Job Series: Program Eligibility – Career Path
Classification: Program Eligibility Specialist I
Class Code: PPE02P
Pay Grade: SGS05
Salary Range: $47,397 - $70,148
At least one year of experience in customer service, administrative support, case processing, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Providing Safety and Hope for Arkansans
The Arkansas Department of Corrections is committed to public safety and providing professional management solutions and evidence-based rehabilitative initiatives for offenders.
Offices: 6814 Princeton Pike, Pine Bluff, AR 71602, US
Providing Safety and Hope for Arkansans
The Arkansas Department of Corrections is committed to public safety and providing professional management solutions and evidence-based rehabilitative initiatives for offenders.
Offices: 6814 Princeton Pike, Pine Bluff, AR 71602, US
