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Special capital Region of Jakarta, Java, Indonesia · On-site
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About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) di…
About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) di…
About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant Internation…
About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) di…
About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant Internation…
EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 5,000 business owners across Singapore. EPOS is backed by Ant International, a global digital technology group.…
About EPOS: Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2…
About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) d…
Skills: Product Deployment, Customer Training, Onboarding, System Configuration, Public Speaking
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Full-time
Posted 36d ago
~40 hrs/week
Responsibilities
Manage end-to-end merchant onboarding, activation, and day-to-day operational support. Coordinate with internal teams to resolve technical and financial issues while improving the overall merchant experience.
Requirements
Requires strong communication skills and a detail-oriented mindset for managing tasks in a fast-paced environment. Experience in operations, customer support, or the payments/POS industry is preferred.
Full job description
About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
Role Overview
We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.
What You’ll Do
As the main point of contact for our merchants, you will:
Manage end-to-end merchant onboarding, including documentation, setup, and training
Ensure smooth activation and support merchants through their initial journey
Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
Monitor merchant performance and activity, and drive reactivation where needed
Ensure compliance with operational and regulatory requirements
Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
Continuously identify opportunities to improve processes and merchant experience
Strong communication and stakeholder management skills
Detail-oriented with a problem-solving mindset
Ability to manage multiple tasks in a fast-paced environment
Experience in operations, customer support, or payments/POS is a plus
Comfortable working with data and tracking performance metrics
Ant International’s Antom is a leading provider of payment processing services to merchants worldwide. Antom provides one-stop, vertical-specific digital payment solutions to meet the payment needs for merchants of all sizes. Antom currently supports merchants in over 40 countries, including, amongst others, the Chinese mainland, Hong Kong SAR, Japan, Thailand, Malaysia, Indonesia, Philippines, Vietnam, Singapore, United States, United Kingdom and the EU countries, and offers over 250 payment methods globally.
Antom also provides digital marketing solutions, A+ rewards, which is a flexible marketing mini program/SDK built into e-wallets and payment apps that connects and boosts interactions between brands and customers, helping global merchants to distribute a wide range of discounts to users of different digital payment platforms, helping them to acquire and retain consumers.
Offices: 128 Beach Road #20-01 Guoco Midtown, Singapore , Singapore 189773, SG · Level 24, G Tower, 199, Jalan Tun Razak, Kuala Lumpur , Wilayah Persekutuan 50400, MY · Kyobashi Edogrand 27F, 2-2-1 Kyobashi,, Chuo-ku, Tokyo 104-0031, JP · 8F State Tower Namsan, 100 Toegey-ro, Gung-gu, Seoul 04631, KR · 8 Soi Sukhumvit 40, 15-17, 20, 25-27Fl. Khet Khlong Toei, Krung Thep Maha Nakhon, Bangkok, Bangkok 10110, TH
Ant International’s Antom is a leading provider of payment processing services to merchants worldwide. Antom provides one-stop, vertical-specific digital payment solutions to meet the payment needs for merchants of all sizes. Antom currently supports merchants in over 40 countries, including, amongst others, the Chinese mainland, Hong Kong SAR, Japan, Thailand, Malaysia, Indonesia, Philippines, Vietnam, Singapore, United States, United Kingdom and the EU countries, and offers over 250 payment methods globally.
Antom also provides digital marketing solutions, A+ rewards, which is a flexible marketing mini program/SDK built into e-wallets and payment apps that connects and boosts interactions between brands and customers, helping global merchants to distribute a wide range of discounts to users of different digital payment platforms, helping them to acquire and retain consumers.
Offices: 128 Beach Road #20-01 Guoco Midtown, Singapore , Singapore 189773, SG · Level 24, G Tower, 199, Jalan Tun Razak, Kuala Lumpur , Wilayah Persekutuan 50400, MY · Kyobashi Edogrand 27F, 2-2-1 Kyobashi,, Chuo-ku, Tokyo 104-0031, JP · 8F State Tower Namsan, 100 Toegey-ro, Gung-gu, Seoul 04631, KR · 8 Soi Sukhumvit 40, 15-17, 20, 25-27Fl. Khet Khlong Toei, Krung Thep Maha Nakhon, Bangkok, Bangkok 10110, TH