Dallas, Texas, United States · Remote OK
About AnswerLab AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and val…
Skills: Experience Strategy, Product Strategy, Journey Mapping, Service Blueprinting, Research Synthesis
Dallas, Texas, United States · Remote OK
About AnswerLab AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and val…
Skills: Experience Design, Service Design, UX Design, Product Design, Figma
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Lead end-to-end complex client engagements to create and evolve experience strategy offerings. Synthesize research and map journeys to produce high-quality deliverables that influence CXO-level strategies.
Requires 7-10 years of experience in experience or product strategy with a proven ability to manage projects independently. Must be proficient in strategy tools like Figma and Miro and experienced in influencing executive stakeholders.
About AnswerLab
AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and validating future possibilities with real people in real contexts. We believe that the future of experience strategy relies on continuous learning and cross-functional expertise, enabling us to guide clients through unprecedented challenges across every phase of the product lifecycle.
About the Role
As an Experience Strategy Director, you will operate end-to-end on complex client engagements, driving the creation, delivery, and evolution of AnswerLab’s experience strategy offering. You will synthesize research, map journeys, and ideate innovative solutions, producing high-quality deliverables that directly influence the CXO’s client-facing strategy.
This is a high-impact, high-visibility role in a fast-growing, scale-up environment, where processes are still evolving, and your contributions will support shaping the organization’s approach to experience strategy. You will thrive in a dynamic, entrepreneurial setting, taking ownership of projects from end to end, influencing how work is done, and helping to establish the methods, tools, and frameworks that define AnswerLab’s offering. You may also mentor 1–2 strategists or associates as you build the foundation of a team and practice that will grow with the business.
Key Responsibilities
Shape Client Experiences
Drive Strategy Deliverables & Influence
Collaborate Across Disciplines
Shape & Scale the Offering
Required Skills & Experience
Nice to Have
Work Model & Travel
Why AnswerLab?
This is a high-growth, high-impact opportunity for a strategist who wants to advance quickly, own and shape a client-facing experience strategy offering, and influence how clients design transformative experiences. You’ll work closely with the CXO and senior leadership while building your career trajectory toward Director-level leadership.
Physical Requirements
Additional Information
At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Information collected and processed as part of any job application you choose to submit is subject to AnswerLab's Privacy Policy: https://www.answerlab.com/privacy-policy
We fuel growth for bold brands by creating experiences people love.
AnswerLab is the experience strategy agency that helps bold leaders define and build what’s next. For more than 20 years, we’ve partnered with the world’s most innovative brands to turn business ambition, human behavior, and market change into clear direction and decisive action. We combine deep human insight with AI-powered research and experience strategy to reduce risk, unlock growth, and design products people trust, adopt, and rely on. When the stakes are high and the path is unclear, we bring the clarity, conviction, and momentum to help leaders Own the Unknown.
Offices: New York, NY 10118, US · San Francisco, CA, US
We fuel growth for bold brands by creating experiences people love.
AnswerLab is the experience strategy agency that helps bold leaders define and build what’s next. For more than 20 years, we’ve partnered with the world’s most innovative brands to turn business ambition, human behavior, and market change into clear direction and decisive action. We combine deep human insight with AI-powered research and experience strategy to reduce risk, unlock growth, and design products people trust, adopt, and rely on. When the stakes are high and the path is unclear, we bring the clarity, conviction, and momentum to help leaders Own the Unknown.
Offices: New York, NY 10118, US · San Francisco, CA, US
