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Skills: Service Desk, Technical Support, Troubleshooting, ServiceNow, Microsoft Office 365
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Part-time, Internship, Temporary
professional certificate
Posted 6d ago
~24 hrs/week
Responsibilities
The Service Desk Intern will provide 1st line technical support to employees via phone, email, and in-person interactions. Responsibilities include diagnosing IT issues, provisioning hardware, managing assets, and documenting resolutions in the ServiceNow ticketing system.
Requirements
Candidates must be actively enrolled in or have recently completed an IT-related program or certification. Applicants must possess basic knowledge of Microsoft environments and be authorized to work in the United States without sponsorship.
Full job description
At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.
Location: On-site in Southfield, MI (part-time)
What you’ll do
In this early career role on AlixPartners’ Corporate Services Information Technology team, a successful Service Desk Intern will assist supporting approximately 3,500 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork, and professionalism.
The Service Desk Intern is a part-time role located in Southfield, MI, reporting to the Service Desk Lead. This paid internship role is approximately 20 – 24 hours per week, with flexibility to accommodate university coursework. Paid relocation and benefits are not available for this paid, temporary, part-time position.
Monitor and provide remote technical support for incoming phone calls directed to the Service Desk
Identify, diagnose, and resolve problems for employees’ IT equipment
Document troubleshooting steps and resolution notes within our ServiceNow ticketing system
Provide one-on-one end-user problem resolution over the phone or by email
Pre-Provision and build laptops, providing a white glove level of service
Administer mobile technology tools such as InTune, Jamf, Lenovo Commercial Vantage, and others
Perform regular audits and ensure accuracy of all company IT assets (PCs, mobile phones, monitors, etc.) using our designated asset management tools and established workflow
Identify and triage L1 technical issues, escalating L2 and L3 issues to the appropriate team or leader
Create and maintain documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities
What you’ll need
Actively enrolled in or recently completed an IT related program/certification within the past 12 months
Interest in Microsoft Office 365, Outlook, Teams, Desktop and Laptop PCs, Windows 10/11, Mac OS, relevant software, printers, and networking
Beginner level knowledge and experience working in a Microsoft environment that utilizes Windows 10/11 and Teams conference rooms
Strong interpersonal skills with a passion for going above and beyond to provide an exceptional end user experience
Dependable and reliable with the ability to arrive on time for scheduled work shifts
Good planning and organizational skills with the ability to deliver accurate, timely work with professionalism, accountability, and attention to detail.
Openness to feedback and a commitment to continuous improvement.
Ability to work under pressure in demanding situations in a fast-paced environment
Willing to learn and take direction, adaptable, and able to work autonomously
Ability to lift 35 pounds and carry up to 50 pounds to assist with equipment deliveries, storage room organization, and inventory deployment
Excellent written and verbal communication skills in English with the ability to interact with employees at all levels within the company
Willingness and flexibility to work outside of normal U.S. business hours, and as unique projects/needs arise
Ability to work in an on-site office environment and physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization
MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)
AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Gold level award-winning Veteran Friendly Employer.
#LI-KL2
Related keywords
Help DeskIT SupportServiceNowMicrosoft Office 365OutlookTeamsWindows 10Windows 11Mac OSInTuneJamfLenovo Commercial VantageAsset ManagementHardware ProvisioningNetworkingTechnical Support
For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation.
These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it.
Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver.
Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.
Recent Awards & Recognition:
- Best Firm to Work For – Consulting Magazine, 2023
- Best Places to Work For LGBTQ+ Equality – Human Rights Campaign, 2022
- Best Management Consulting Firms – Forbes, 2021
- Ranked in the Top 10 in UHLALA Group’s Pride Index
Offices: 909 Third Avenue, New York, NY 10022, US · 2000 Town Center, Suite 2400, Southfield, MI 48075, US · 6 New Street Square, London, England EC4A 3BF, GB · Corso Vittorio Emanuele II, 9, Milan, 20122, IT · Sendlinger Strasse 12, Munich, BY 80331, DE
Performance ImprovementInvestigationsDisputes & RiskTurnaround & RestructuringTechnology & DigitalTransformative LeadershipEconomics ConsultingRevenue and GrowthSupply Chainand Mergers and Acquisitions
For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation.
These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it.
Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver.
Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.
Recent Awards & Recognition:
- Best Firm to Work For – Consulting Magazine, 2023
- Best Places to Work For LGBTQ+ Equality – Human Rights Campaign, 2022
- Best Management Consulting Firms – Forbes, 2021
- Ranked in the Top 10 in UHLALA Group’s Pride Index
Offices: 909 Third Avenue, New York, NY 10022, US · 2000 Town Center, Suite 2400, Southfield, MI 48075, US · 6 New Street Square, London, England EC4A 3BF, GB · Corso Vittorio Emanuele II, 9, Milan, 20122, IT · Sendlinger Strasse 12, Munich, BY 80331, DE
Performance ImprovementInvestigationsDisputes & RiskTurnaround & RestructuringTechnology & DigitalTransformative LeadershipEconomics ConsultingRevenue and GrowthSupply Chainand Mergers and Acquisitions