About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Skills: Order Management, Customer Relationship Management, SAP ERP, MS Office, English Communication
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Special capital Region of Jakarta, Java, Indonesia · On-site
Senior
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Special capital Region of Jakarta, Java, Indonesia · On-site
Senior
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikk…
Skills: Technical Support, CRM Systems, SAP, MS Excel, MS PowerPoint
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Skills: Training Delivery, Curriculum Design, Technical Skill Development, Needs Analysis, Building Materials Knowledge
Research and Development Senior Technician, Global Manufacturer
Waukegan, Illinois, United States · On-site
$30/hr–$33/hr
Mid level
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our worl…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Skills: Production Planning, SAP, MRP, Inventory Management, Scheduling
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Skills: Production planning, Supply chain management, SAP, MRP, Inventory management
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
Account Representative - Vehicle Refinish for Richmond & Virginia Beach, VA market
Troy, Michigan, United States · Remote OK
$90k–$100k/yr
Mid level
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, S…
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Full-time
professional certificate
Professional And Personal Development, Hybrid Teleworking Modality, Flexible Remuneration, Access To Training Platform
Posted 23d ago
~40 hrs/week
Responsibilities
Manage order processing, invoicing, and customer complaints to ensure an excellent service experience. Support the sales network and maintain commercial master data while adhering to HSE policies.
Requirements
Requires a CFGM/CFGS education and experience in customer relations and service management. Proficiency in IT tools like SAP and MS Office, along with basic English skills, is desired.
Full job description
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
The main objective for this position is to provide an excellent relationship with customers in their service experience, both in order processing and in any support actions for them. Also supports the sales network in their relationship with customers.
About the role
Order management and proactive follow-up, keeping customers informed.
Recording service incidents and customer complaints.
Management of returns.
Management of invoicing.
Support to the sales network in their customer service relationship.
Maintenance of master data for prices/commercial offers.
Management of the process for introducing new customers into the master data system.
Comply with the HSE policies and standards established at Akzo Nobel and actively participate in initiatives promoted in this area.
Comply with the procedures and work instructions applicable to their area of activity and with the Plant, Safety, Health, and Environmental standards established by the company.
About You
Education: CFGM/CFGS.
Experience in customer relations and service positions.
Knowledge of IT tools (desirable SAP ERP, MS Office package).
Experience in communication and customer service management.
Basic spoken and written English.
Customer orientation- Customer centric approach to proactively prevent customers’ needs.
What we offer?
Join a growing multinational company.
Stable project.
Professional and personal development in a dynamic environment.
Hybrid teleworking modality.
Flexible remuneration.
Access to training platform.
LI-NC1 #LI-Hybrid
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 54953
Related keywords
SAP ERPMS OfficeOrder ManagementCustomer ServiceInvoicingMaster DataHSEPaints And CoatingsCustomer CentricComplaint Management
We’ve been coloring people’s lives and protecting what matters most since 1792. Let's Paint the Future together!
Industry
Chemical Manufacturing
Company size
10,001+ employees
Headquarters
Amsterdam, Noord Holland
LinkedIn followers
956,189
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
Offices: Christian Neefestraat 2, Amsterdam, Noord Holland 1077 WW, NL · Stoneygate Lane, Gateshead, England NE10 0EX, GB · Rijksstraatweg 31, Sassenheim, South Holland 2171 AJ, NL · 12900 Bay Park Rd, Pasadena, TX 77507, US · 20 Culvert St, Nashville, TN 37210, US
We’ve been coloring people’s lives and protecting what matters most since 1792. Let's Paint the Future together!
Industry
Chemical Manufacturing
Company size
10,001+ employees
Headquarters
Amsterdam, Noord Holland
LinkedIn followers
956,189
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
Offices: Christian Neefestraat 2, Amsterdam, Noord Holland 1077 WW, NL · Stoneygate Lane, Gateshead, England NE10 0EX, GB · Rijksstraatweg 31, Sassenheim, South Holland 2171 AJ, NL · 12900 Bay Park Rd, Pasadena, TX 77507, US · 20 Culvert St, Nashville, TN 37210, US