Customer Service Representative/Inside Sales Representative, Level 1
Austin, Texas, United States · On-site
Entry level
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Customer Service Representative/Inside Sales Representative, Level 1
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Full-time
high school
Health insurance, Training programs, Growth opportunities
Posted 10d ago
~40 hrs/week
Responsibilities
The Customer Service/Inside Sales Representative manages sales processes, including order entry and customer inquiries, while maintaining positive relationships with dealers. They collaborate with management to drive territory coverage and ensure high-quality service through effective communication and problem resolution.
Requirements
Candidates must have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong interpersonal skills are required, with HVAC industry knowledge preferred.
Full job description
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Austin, TX branch. The CSR/Inside Sales Rep sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
Why work with us?
> Benefits are effective on day one for all full-time direct hires.
> Training programs are available to help guide team members and develop new skills.
> Growth Opportunities - there are immense opportunities to grow your career.
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities may include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
Provide excellent customer service via face to face, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs.
Nature & Scope:
Works within well-defined instructions
Uses established procedures and works under supervision to perform assigned tasks
Work is closely supervised
Knowledge & Skills:
Knowledge of HVAC equipment/products is preferred
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Good phone etiquette and e-mail etiquette
Ability to deal with high-volume customer traffic
Effective verbal skills – must be able to explain fairly technical parts of information clearly
Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgment and strong work ethics and integrity on the job
Ability to understand and follow procedures, work instructions, and company policies
Competency:
Experience:
1 – 3 years of progressive sales experience
Education/Certification:
High School diploma or GED equivalent, some colleges preferred
People Management: No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To:
Branch Manager / Supervisor, Customer Service
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Your destination for commercial and custom HVAC solutions in the Pacific Northwest!
Industry
Construction
Company size
51-200 employees
Founded
1975
Headquarters
Bellevue, Washington
LinkedIn followers
4,276
AirReps offers distinct advantages in solving challenging problems that often arise in HVAC design and installation projects. We don’t believe in a one-size-fits-all approach to any HVAC challenge. Instead, AirReps employs some of the most creative minds in the business who can provide innovative answers that stand the test of time.
Offices: 3290 146th Place SE, Suite F, Bellevue, Washington 98007, US · 1710 N Calispel St, Spokane, Washington 99205, US · 15860 SW Upper Boones Ferry Rd, Lake Oswego, Oregon 97035, US · 120 Shelton-McMurphey Blvd., Eugene, OR 97401, US
HVACCommercialHVACAir ConditioningHeating and Cooling Sustainabilityair qualityHVAC Techand Air Quality MonitoringHeating, Ventilation, and Air Conditioning (HVAC)
Your destination for commercial and custom HVAC solutions in the Pacific Northwest!
Industry
Construction
Company size
51-200 employees
Founded
1975
Headquarters
Bellevue, Washington
LinkedIn followers
4,276
AirReps offers distinct advantages in solving challenging problems that often arise in HVAC design and installation projects. We don’t believe in a one-size-fits-all approach to any HVAC challenge. Instead, AirReps employs some of the most creative minds in the business who can provide innovative answers that stand the test of time.
Offices: 3290 146th Place SE, Suite F, Bellevue, Washington 98007, US · 1710 N Calispel St, Spokane, Washington 99205, US · 15860 SW Upper Boones Ferry Rd, Lake Oswego, Oregon 97035, US · 120 Shelton-McMurphey Blvd., Eugene, OR 97401, US
HVACCommercialHVACAir ConditioningHeating and Cooling Sustainabilityair qualityHVAC Techand Air Quality MonitoringHeating, Ventilation, and Air Conditioning (HVAC)