Casa Grande, Arizona, United States · On-site
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Customer Service, Computer Navigation, Professional Communication, Empathy, Typing
Phoenix, Arizona, United States · On-site
$45k–$53k/yr
DEPT OF JUVENILE CORRECTIONS Our vision is to make Arizona’s community safer by delivering effective rehabilitative services to the young people entrusted to our care. The mission of the Arizona Department of Juvenile Co…
Skills: Recreation Management, Athletic Coaching, Crisis Intervention, Physical Intervention Strategies, Youth Rehabilitation
Yuma, Arizona, United States · Remote OK
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Customer Service, Computer Navigation, Google Suite, Microsoft Office, Written Communication
Phoenix, Arizona, United States · Remote OK
$55k–$65k/yr
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Project Coordinator - IT Job Location: Address: Information Technology Group 2039 W. Lewis Ave P…
Skills: Hardware Acquisition, Software Acquisition, License Management, Budget Administration, Change Management
Phoenix, Arizona, United States · Remote OK
$43k–$53k/yr
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Service Desk Analyst Job Location: Address: Information Technology Group 1801 W. Jefferson St. P…
Skills: Customer Service, Troubleshooting, Ticket Management, Interpersonal Communication, Written Communication
Sierra Vista, Arizona, United States · On-site
ARIZONA DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen fa…
Skills: Data Analysis, Report Writing, Staff Training, Case Management, Risk Assessment
Phoenix, Arizona, United States · Hybrid
DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. DATA ENTRY SPECIALIST Job Location: Processing Division 1600 W …
Skills: Data Entry, 10-key (15,000+ KPH), Typing (60+ WPM), Microsoft Office, Google Suite
Phoenix, Arizona, United States · Hybrid
$110k–$130k/yr
ARIZONA GOVERNOR'S OFFICE COUNSEL *Applications will be considered on a rolling basis and this position may remain opened until filled* *Applicants must reside within reasonable commuting distance to Phoenix* *Applicants…
Skills: Legal Research, Legal Writing, Ethics Compliance, Public Records Law, Records Retention
Phoenix, Arizona, United States · Hybrid
ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Construction Project Manager 2 Job Location: General Services Division (GSD), Planning & Construction Servi…
Skills: Construction Project Management, Contract Negotiation, Budget Control, Scheduling, Procore
Phoenix, Arizona, United States · On-site
$57k–$70k/yr
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Always wanted to work in a law enforcement role either supporting or being an officer? Join this…
Skills: Commercial Vehicle Enforcement, Law Enforcement Methods, Search and Seizure, Defensive Tactics, First Aid
Phoenix, Arizona, United States · Remote OK
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Drainage Engineer ($4,000 Hiring Incentive) Job Location: ROADWAY ENGINEERING 205 S. 17th Ave Ph…
Skills: Hydrology, Hydraulics, Water Resource Engineering, Drainage Design, Civil Engineering
Avondale, Arizona, United States · On-site
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, …
Skills: Criminal Investigation, Adult Education, Case Management, Interviewing Techniques, Evidence Collection
Somerton, Arizona, United States · On-site
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Customer Service, Active Listening, Time Management, Computer Navigation, Critical Thinking
Phoenix, Arizona, United States · On-site
To apply for this position, you must use the following link. https://azcourts.clearcompany.com/careers/jobs/9a3efe61-e481-adc1-b6c8-d69385a10b25/apply?source=3738658-CS-6649 Other applications will not be considered. JOB…
Skills: Investigation, Program Management, Specialist Analysis
Phoenix, Arizona, United States · Remote OK
$55k–$65k/yr
DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public …
Skills: Procurement, Contract Management, Arizona Procurement Portal, ERP Systems, Financial Analysis
Ganado, Arizona, United States · On-site
$46k–$56k/yr
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Are you more than just a mechanic and looking to join a group of exceptionally trained and hardw…
Skills: Power Train Repair, Electrical Systems Diagnosis, Electronic Control Systems, Computerized Diagnostic Analyzers, Hydraulic Systems Repair
Winslow, Arizona, United States · On-site
ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY We are committed to modernizing correctional practices by making strategic investments across the agency as we reimagine corrections, expand program opportuniti…
Skills: Correctional Casework, Inmate Classification, Crisis Intervention, Case Management, Interpersonal Communication
Phoenix, Arizona, United States · On-site
ARIZONA GOVERNOR'S OFFICE Program Administrator - Sexual and Domestic Violence Job Location: 1700 West Washington Street Phoenix, Arizona 85007 Posting Details: Annual Salary: $65,000 This position will remain open until…
Skills: Grant Management, Outreach, Training, Public Speaking, Technical Assistance
Chandler, Arizona, United States · Remote OK
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Customer Service, Computer Navigation, Written Communication, Verbal Communication, Empathy
Buckeye, Arizona, United States · On-site
ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements. The Arizona Department of Cor…
Skills: Budget Management, Staff Leadership, Inmate Management, Security Oversight, Personnel Supervision
Casa Grande, Arizona, United States • On-site
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Conduct interviews and gather information to determine eligibility for Medical, Nutrition, and Cash Assistance. Provide high-quality customer service to clients via phone and in-person while managing data entry across multiple systems.
Requires a High School Diploma or GED and preferably one year of experience in customer service or eligibility reviews. Candidates must pass background checks and E-Verify employment eligibility.
DEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona.
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| Job Location: |
| Posting Details: |
| Job Summary: |
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This is an in-person, on site-position.
| Job Duties: |
Essential Duties and Responsibilities include but are not limited to:
● You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
● You will be attending paid classroom training with on the job training (learning by doing).
● Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
● Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
● While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
● Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
| Knowledge, Skills & Abilities (KSAs): |
Knowledge in:
● Customer service practices.
● Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills in:
● Professional written and verbal communication.
● Customer friendly, empathetic and patient.
● Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
● Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to:
● Evaluate and make appropriate decisions (or determinations).
● Access, maintain, review and interpret information.
● Work independently as well as interacting with others on a team.
● Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
| Selective Preference(s): |
The ideal candidate for this position will have:
● One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
● A High School Diploma or GED.
| Pre-Employment Requirements: |
● If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
| Retirement: |
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
| Contact Us: |
For questions about this career opportunity, please contact Norma Pina at (480) 952-7560 or [email protected].
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Norma Pina at (480) 952-7560 or [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer
Connecting Arizona: Everyone, Everywhere, Every Day.
Our Mission: We provide highway infrastructure and transportation services. Our Vision: To safely connect people and empower our economy. Our Values: Easy to work with, collaborative, results focused. Transportation touches everyone who lives, works and plays in our state. ADOT employees have a role in providing Arizona with a superior transportation system that meets today's needs and tomorrow's challenges. ADOT embraces a culture in which every employee has the opportunity to be a leader upholding our values of accountability, integrity and respect. Take a look through the employment opportunities we have available, and see if a career with ADOT is right for you.
Offices: 206 S. 17th Ave., Phoenix, AZ 85007, US
Connecting Arizona: Everyone, Everywhere, Every Day.
Our Mission: We provide highway infrastructure and transportation services. Our Vision: To safely connect people and empower our economy. Our Values: Easy to work with, collaborative, results focused. Transportation touches everyone who lives, works and plays in our state. ADOT employees have a role in providing Arizona with a superior transportation system that meets today's needs and tomorrow's challenges. ADOT embraces a culture in which every employee has the opportunity to be a leader upholding our values of accountability, integrity and respect. Take a look through the employment opportunities we have available, and see if a career with ADOT is right for you.
Offices: 206 S. 17th Ave., Phoenix, AZ 85007, US
