Phoenix, Arizona, United States · Remote OK
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE! …
Skills: Technical Leadership, Customer Service, Data Entry, Cash Handling, Problem Solving
Flagstaff, Arizona, United States · On-site
$62k–$72k/yr
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Transportation Engineering Specialist ($4,000 Hiring Incentive) Job Location: 4351 - FLAGSTAFF C…
Skills: Civil Engineering, Construction Plan Review, Technical Writing, Data Analysis, Project Coordination
Phoenix, Arizona, United States · Remote OK
$72k–$101k/yr
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Informatica IDMC, Master Data Management, ETL Development, MS SQL Server, Data Warehousing
Casa Grande, Arizona, United States · On-site
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achie…
Skills: Case Management, Child Safety Assessment, Interviewing, Case Planning, Court Reporting
Safford, Arizona, United States · On-site
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, …
Skills: Case Management, Child Safety Assessment, Interviewing, Case Planning, Crisis Intervention
Payson, Utah, United States · On-site
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, …
Skills: Case Management, Child Safety Assessment, Interviewing, Case Planning, Crisis Intervention
Phoenix, Arizona, United States · Remote OK
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, …
Skills: Customer Service, Technical Troubleshooting, Windows Operating Systems, Wireless Networking, Ticket Management
Phoenix, Arizona, United States · On-site
$29/hr–$40/hr
GAME AND FISH DEPARTMENT Delivering results that matter by providing best in class support services. Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part…
Skills: Low-Level Flight, Tailwheel Flying, Single-Engine Land Operation, Instrument Rating, Wildlife Surveying
Phoenix, Arizona, United States · Hybrid
$110k–$120k/yr
ARIZONA DEPARTMENT OF HOMELAND SECURITY The Arizona Department of Homeland Security was established in 2006 by the Arizona State Legislature to support the mission of providing strategic direction and access to federal h…
Skills: Program Management, Cybersecurity Operations, Risk Management, Strategic Planning, Budget Oversight
Flagstaff, Arizona, United States · Remote OK
$20/hr–$22/hr
DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public …
Skills: Generally Accepted Accounting Principles (GAAP), Government Accounting, Internal Control Structures, Fiscal Management, Customer Service
Apache Junction, Arizona, United States · On-site
$53k–$55k/yr
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Case Management, Person-Centered Service Planning, HIPAA Compliance, Crisis Intervention, Interviewing
Benson, Arizona, United States · On-site
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, …
Skills: Case Management, Child Safety Assessment, Interviewing, Case Planning, Crisis Intervention
Phoenix, Arizona, United States · On-site
$32k–$45k/yr
DEPT OF JUVENILE CORRECTIONS Our vision is to make Arizona’s community safer by delivering effective rehabilitative services to the young people entrusted to our care. The mission of the Arizona Department of Juvenile Co…
Skills: Administrative Support, Record Management, Report Generation, Calendar Coordination, Procurement
Flagstaff, Arizona, United States · Remote OK
$60k–$65k/yr
DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public …
Skills: Financial Planning, Revenue Forecasting, Budget Analysis, Data Integrity, Legislative Analysis
Tucson, Arizona, United States · On-site
DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, …
Skills: Case Management, Child Safety Assessment, Interviewing, Case Planning, Court Reporting
Phoenix, Arizona, United States · On-site
$53k–$55k/yr
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Case Management, Person-Centered Service Planning, Crisis Intervention, HIPAA Compliance, Interviewing
Kingman, Kansas, United States · On-site
$62k–$72k/yr
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Systems/Lan Administrator Job Location: PCLAN SOUTH 3660 E Andy Devine Ave Kingman AZ, 86401 Pos…
Skills: Infrastructure Technologies, Software Troubleshooting, Customer Service, Interpersonal Communication, Linear Troubleshooting
Phoenix, Arizona, United States · On-site
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES se…
Skills: Employment Counseling, Case Management, Customer Service, Conflict Resolution, Public Speaking
Heroica Nogales, Sonora, Mexico · Hybrid
DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE! …
Skills: Budget Management, Strategic Succession Planning, Personnel Management, Public Relations, Customer Relations
Phoenix, Arizona, United States · Remote OK
$55k–$65k/yr
DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public …
Skills: Procurement, Contract Management, Arizona Procurement Portal, ERP Systems, Financial Analysis
Phoenix, Arizona, United States • Remote OK
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Provide technical leadership and training to personnel processing motor vehicle titles and registrations while ensuring compliance with state statutes. Manage daily financial collections, reconciliation, and deposits while providing backup support for the supervisor.
Requires a valid driver's license and successful background clearance. Candidates must possess strong knowledge of ARS Title 28 and experience handling complex customer interactions and high-volume calls.
DEPT OF TRANSPORTATIONBe a part of an innovative and collaborative team driving a safer transportation system for Arizona.Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE!
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| Job Location: |
| Posting Details: |
| Job Summary: |
To provide technical and functional leadership and training to personnel engaged in providing courteous, accurate and timely service to motor vehicle owners of the State of Arizona through the interpretations of and by ensuring compliance with statutes, rules, regulations, policies and procedures pertaining to abandoned vehicles and title & registration (T&R) within the State. Communicate with employees and Supervisor on work performance. Provide input on employee performance to Supervisor. Access internet data bases for investigative/stolen purposes. Responsible for the daily collection of monies and accurate reconciliation and daily deposits.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
| Job Duties: |
Provide technical and functional leadership to customer service personnel examining and reviewing applications submitted via AZMVDNow and processing applications; evaluation of submitted documents and or research to determine appropriate action to take which includes establishing
holds and deadlines; provide technical support to personnel and various law enforcement agencies; provide customer service via telephone.
Analyze complex technical data and documentation pertaining to T&R, abandoned vehicles, mobile homes and driver licenses; research and exercise discretion to interpret MVD Policy and Procedures, State Statutes and regulations when resolving issues of a technical nature; respond to a variety of technical inquiries from towing companies, law enforcement, political jurisdictions, insurance companies and other state agencies.
Provide backup for the Supervisor; participate with or on behalf of the supervisor in special assignments and task team endeavors; fill in for the supervisor during the supervisor's absence; prepare and submit reports; provide training and prepare schedules and work assignments to
Customer Service personnel; provide supervisor with information on employee progress and job performance as needed; responsible for ensuring accurate reconciliation and daily deposits are completed; assist with system and application testing.
| Knowledge, Skills & Abilities (KSAs): |
Knowledge of:
• ARS Title 28, Training Manual, Cash Management (MAX), desk procedures, office procedures, reciprocity laws (with other states), federal law (where it supersedes state law).
• The Title & Registration, Customer and Abandoned Vehicle Data Bases.
• National Crime Investigation Center Book (for vehicles VIN's, Lee Cole Reference VIN Reference Books).
• Principles of problem solving and conflict resolution.
Skills in:
• Strong communication and customer service skills.
• Strong data entry and retrieval skills.
• Cash handling and math.
• Problem solving.
• Conflict resolution.
• Test systems updates and new applications.
• Google Workspace.
Ability to:
• Operate a personal computer linked to the mainframe, calculator, MAX.
• Determine necessary resources to resolve issues of a technical nature.
• Resolve discrepancies and problems expeditiously.
• Lead other CSRs and maintain effective working relationships.
• Stay up to date and assist in the review of Policies and Procedures.
| Selective Preference(s): |
Experience in dealing with high volume of irate and complex customer calls and multi-tasking.
| Pre-Employment Requirements: |
Valid driver license.
Background clearance.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
| Retirement: |
Mandatory participation in the Arizona Retirement System (ASRS) is required.
| Contact Us: |
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [email protected] or phone call at (602) 712-8188 option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Connecting Arizona: Everyone, Everywhere, Every Day.
Our Mission: We provide highway infrastructure and transportation services. Our Vision: To safely connect people and empower our economy. Our Values: Easy to work with, collaborative, results focused. Transportation touches everyone who lives, works and plays in our state. ADOT employees have a role in providing Arizona with a superior transportation system that meets today's needs and tomorrow's challenges. ADOT embraces a culture in which every employee has the opportunity to be a leader upholding our values of accountability, integrity and respect. Take a look through the employment opportunities we have available, and see if a career with ADOT is right for you.
Offices: 206 S. 17th Ave., Phoenix, AZ 85007, US
Connecting Arizona: Everyone, Everywhere, Every Day.
Our Mission: We provide highway infrastructure and transportation services. Our Vision: To safely connect people and empower our economy. Our Values: Easy to work with, collaborative, results focused. Transportation touches everyone who lives, works and plays in our state. ADOT employees have a role in providing Arizona with a superior transportation system that meets today's needs and tomorrow's challenges. ADOT embraces a culture in which every employee has the opportunity to be a leader upholding our values of accountability, integrity and respect. Take a look through the employment opportunities we have available, and see if a career with ADOT is right for you.
Offices: 206 S. 17th Ave., Phoenix, AZ 85007, US
