Barcelona, Catalonia, Spain · On-site
$23k–$27k/yr
<p><strong>We're launching an exciting new Customer Service project at our contact center and are looking for motivated, customer-oriented Dutch-speaking candidates to join our growing team.</strong></p> <p>If you enjoy …
Skills: Dutch Fluency, English Proficiency, Customer Service, Problem Solving, Communication Skills
Barcelona, Catalonia, Spain · On-site
$20k–$23k/yr
<p><strong>A propos de nous</strong></p> <p>ADM VALUE, filiale du groupe TESSI, se positionne comme un leader incontesté dans le domaine de la relation et de l'expérience client. Avec une présence établie dans 6 pays et …
Skills: Team Management, Operational Excellence, KPI Monitoring, Customer Experience Management, Performance Analysis
Barcelona, Catalonia, Spain · Hybrid
$19k–$22k/yr
<p><strong>Descripción del puesto</strong> </p> <p>En el marco de nuestro crecimiento, buscamos un/a agente de servicio al cliente para unirse a nuestro equipo. Serás responsable de la gestión de incidencias relacionadas…
Skills: Customer Service, Spanish Language, French Language, Conflict Resolution, Written Communication
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Provide high-quality customer support via phone, email, and ticketing systems regarding delivery tracking and returns. Document interactions accurately and collaborate with internal teams to resolve complex customer cases.
Candidates must have native-level Dutch and a good command of English. Previous experience in a call center is an advantage, along with a customer-first mindset and ability to work in a fast-paced environment.
If you enjoy helping customers, solving problems, and working in an international environment, this is a great opportunity for you.
Deliver high-quality customer service via phone, email, and ticketing systems.
Assist customers with delivery tracking, parcel-related issues, returns, and general inquiries.
Ensure every interaction provides a professional, empathetic, and customer-focused experience.
Handle customer requests efficiently while meeting KPIs and quality standards.
Collaborate with internal teams to resolve complex customer cases.
Accurately document customer interactions and maintain up-to-date records in internal systems.
Native-level Dutch, both written and spoken.
Good command of English for internal communication and training.
Previous experience in customer service, a call center, or a contact center is an advantage.
Excellent communication and problem-solving skills.A customer-first mindset with empathy, patience, and a positive attitude.
Ability to thrive in a fast-paced and dynamic environment.
A collaborative team player who enjoys working with others.
A permanent 39-hour per week contract.
From monday to friday from 8hs to 19hs in two shifts and 2 saturdays a month from 8hs to 18hs.
Annual gross salary of €23,173, plus up to €3,480 gross per year in performance bonus.
The opportunity to be part of the launch of an exciting new international project.
A stable position within a growing company.
Paid training and ongoing support to help you succeed.
An international and multicultural work environment.
Excellent opportunities for career growth and internal development.
Join us and become part of an exciting new journey in an international customer service environment!
ADM Value au service de votre relation client depuis 2001
𝗔𝗗𝗠 𝗩𝗮𝗹𝘂𝗲, 𝗲𝘅𝗽𝗲𝗿𝘁 𝗱𝗲 𝗹𝗮 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻 𝗖𝗹𝗶𝗲𝗻𝘁 𝗱𝗲𝗽𝘂𝗶𝘀 𝗽𝗹𝘂𝘀 𝗱𝗲 𝟮𝟬 𝗮𝗻𝘀. Filiale du groupe Tessi, nous disposons d'un portefeuille de solutions qui nous rend totalement unique sur le marché, du 𝗯𝗮𝗰𝗸-𝗼𝗳𝗳𝗶𝗰𝗲 𝗮𝘂 𝗳𝗿𝗼𝗻𝘁-𝗼𝗳𝗳𝗶𝗰𝗲 𝗲𝗻 𝗽𝗮𝘀𝘀𝗮𝗻𝘁 𝗽𝗮𝗿 𝗹𝗲 𝗰𝗼𝗻𝘀𝗲𝗶𝗹 𝗲𝘁 𝗹'𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. Nous intervenons à chaque étape de l’expérience client, avec un delivery de haute qualité quelles que soient les localisations de nos centres de contact. Notre objectif : améliorer la performance des entreprises en combinant les solutions de digitalisation du groupe, notre positionnement multishore et le meilleur de l'intelligence humaine (IH), de l'intelligence émotionnelle (IE) et de l'intelligence artificielle (IA). ✨𝗔𝗗𝗠 𝗩𝗔𝗟𝗨𝗘, 𝗹𝗮 𝗺𝗮𝗿𝗾𝘂𝗲 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻 𝗖𝗹𝗶𝗲𝗻𝘁 𝗱𝘂 𝗴𝗿𝗼𝘂𝗽𝗲 𝗧𝗲𝘀𝘀𝗶✨
Offices: 32 rue Henri Tariel, Issy les Moulineaux, Ile de France 92130, FR
ADM Value au service de votre relation client depuis 2001
𝗔𝗗𝗠 𝗩𝗮𝗹𝘂𝗲, 𝗲𝘅𝗽𝗲𝗿𝘁 𝗱𝗲 𝗹𝗮 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻 𝗖𝗹𝗶𝗲𝗻𝘁 𝗱𝗲𝗽𝘂𝗶𝘀 𝗽𝗹𝘂𝘀 𝗱𝗲 𝟮𝟬 𝗮𝗻𝘀. Filiale du groupe Tessi, nous disposons d'un portefeuille de solutions qui nous rend totalement unique sur le marché, du 𝗯𝗮𝗰𝗸-𝗼𝗳𝗳𝗶𝗰𝗲 𝗮𝘂 𝗳𝗿𝗼𝗻𝘁-𝗼𝗳𝗳𝗶𝗰𝗲 𝗲𝗻 𝗽𝗮𝘀𝘀𝗮𝗻𝘁 𝗽𝗮𝗿 𝗹𝗲 𝗰𝗼𝗻𝘀𝗲𝗶𝗹 𝗲𝘁 𝗹'𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. Nous intervenons à chaque étape de l’expérience client, avec un delivery de haute qualité quelles que soient les localisations de nos centres de contact. Notre objectif : améliorer la performance des entreprises en combinant les solutions de digitalisation du groupe, notre positionnement multishore et le meilleur de l'intelligence humaine (IH), de l'intelligence émotionnelle (IE) et de l'intelligence artificielle (IA). ✨𝗔𝗗𝗠 𝗩𝗔𝗟𝗨𝗘, 𝗹𝗮 𝗺𝗮𝗿𝗾𝘂𝗲 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻 𝗖𝗹𝗶𝗲𝗻𝘁 𝗱𝘂 𝗴𝗿𝗼𝘂𝗽𝗲 𝗧𝗲𝘀𝘀𝗶✨
Offices: 32 rue Henri Tariel, Issy les Moulineaux, Ile de France 92130, FR
