City of Brisbane, Queensland, Australia · On-site
Mantra on Mary, is situated in the heart of Brisbane’s arts and culture precinct. This hotel comprises of one bedroom apartments, an outdoor heated pool with a sun deck, BBQ area, gym, and sauna with a relaxing day…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multitasking, Time Management
City of Perth, Western Australia, Australia · On-site
Wonil Hotel - Handwritten Collection, situated in the heart of Perth along the banks of the Matilda Bay’s Swan River. Wonil Hotel Perth offers a range of 66 spacious, modern apartment-style hotel rooms and West Kit…
Skills: Customer Service, Table Service, Beverage Expertise, Event Service, Coffee Crafting
Palm Cove, Queensland, Australia · On-site
Peppers Beach Club & Spa, located in the idyllic beachside destination of Palm Cove, just 30 minutes north of Cairns in Far North Queensland, is a perfect blend of plantation charm and beach chic. The resort offers a var…
Skills: Kitchen Management, Food Cost Control, Labour Cost Management, Staff Training, Food Safety
Sydney, New South Wales, Australia · On-site
Mantra 2 Bond Street is centrally located in the Sydney CBD. Offering sophisticated cosmopolitan style rooms including executive studios, one and two bedroom apartments and a three-bedroom penthouse, most with stunning c…
Skills: Team Leadership, Food and Beverage Operations, Customer Experience, Staff Scheduling, Conflict Resolution
Adelaide, South Australia, Australia · On-site
Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Squar…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Teamwork
Gold Coast City, Queensland, Australia · On-site
Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the larg…
Skills: Culinary Training, Food Preparation, HACCP Management, Food Safety, Teamwork
Whitsunday Regional, Queensland, Australia · On-site
Mantra Club Croc is located five minutes’ drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a la…
Skills: Customer Service, Night Audit, Front Desk Operations, Reservation Management, Guest Account Management
Port Douglas, Queensland, Australia · On-site
Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, just an hour's drive north of Cairns, offers a range of accommodations including studios, two and three-bedroom apartments, a…
Skills: Kitchen Management, Food Cost Control, Labour Cost Management, Staff Training, Food Safety
Perth, Western Australia, Australia · On-site
Stretch your imagination at The Adnate Perth – Art Series, a captivating canvas amidst a vibrant scene, inspired by globally acclaimed Australian street artist Matt Adnate. Colourful and soulful, the 250-room hotel…
Skills: Culinary Training, Food Preparation, HACCP Management, Food Safety, Teamwork
Adelaide, South Australia, Australia · On-site
Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Squar…
Skills: Customer Service, Coffee Crafting, Table Service, Beverage Preparation, Event Service
Box Hill North, Victoria, Australia · On-site
The Chen Melbourne – Art Series is located just 45 minutes northeast of Melbourne's CBD and walking distance from the Box Hill train station. A unique property where the walls adorned by abstract artist Zhong Chen&…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Teamwork
Adelaide, South Australia, Australia · On-site
Nestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a …
Skills: Culinary Training, Food Preparation, HACCP Management, Food Safety, Teamwork
Melbourne, Victoria, Australia · On-site
Shadow Play by Peppers is in a class of its own. Set around the Yarra River, one kilometre from Melbourne CBD, it offers guests a range of one and two bedroom apartments with floor to ceiling windows and contemporary d&e…
Skills: Cleaning, Attention To Detail, Time Management, Communication, Team Collaboration
Sydney, New South Wales, Australia · On-site
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-ce…
Skills: Customer Service, Hospitality Management, Written Communication, Verbal Communication, Customer Experience
Sunshine Coast Regional, Queensland, Australia · On-site
The Sebel Twin Waters Resort located just ten minutes’ drive from the Sunshine Coast Airport, provides a peaceful paradise upon a picturesque salt-water lagoon offering a range of two to four bedroom self-contained…
Skills: Hotel Front Desk Operations, Customer Service, Team Collaboration, Multitasking, Time Management
Sydney, New South Wales, Australia · On-site
Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers it…
Skills: General Building Maintenance, Basic Carpentry, Basic Plumbing, Basic Electrical, Problem Solving
Noosa Heads, Queensland, Australia · On-site
Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Reso…
Skills: Communication, Attention to detail, Time management, Physical stamina, Collaboration
Sydney, New South Wales, Australia · On-site
Mantra on Sydney Airport is conveniently located within a few minutes’ walk to the Sydney Domestic Terminal, only 4km from the international terminal, and a 30-minute taxi ride to Sydney CBD. The property offers it…
Skills: Cleaning, Attention to detail, Time management, Communication, Teamwork
Gold Coast City, Queensland, Australia · On-site
Peppers Soul Surfers Paradise is perfectly positioned in the heart of Queensland’s iconic Gold Coast tourism precinct, just a short stroll from the light rail. Rising 77 levels above the ocean, this premium beachfr…
Skills: Customer Service, Hospitality Management, Problem Solving, Interpersonal Communication, Local Knowledge
Sydney, New South Wales, Australia · On-site
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-ce…
Skills: Customer Service, Hospitality Management, Written Communication, Verbal Communication, Customer Experience
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Act as the primary point of contact for guests from check-in to check-out to ensure a high-quality hospitality experience. Responsibilities include managing reservations, promoting hotel amenities, and providing local area recommendations.
Previous experience in hotel front desk operations is preferred. Candidates must be able to work a flexible schedule including nights, weekends, and public holidays.
Mantra on Mary, is situated in the heart of Brisbane’s arts and culture precinct. This hotel comprises of one bedroom apartments, an outdoor heated pool with a sun deck, BBQ area, gym, and sauna with a relaxing day spa on site. In your downtime take a short stroll to the bustling night life Brisbane has to offer such as night markets, nightclubs or restaurants. Spend time at Riverstage listening to live music or spoiling yourself with a day out shopping around Queen Street Mall, Brisbane city offers it all.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Skills and Experience
Accor Benefits
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
