Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Customer Service, Cash Handling, Guest Relations, Reservation Management, Communication
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Leadership, Customer Service, Hotel Operations, Staff Supervision, Conflict Resolution
Municipality of Jasper, Alberta, Canada · On-site
Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtak…
Skills: Housekeeping, Attention to detail, Adaptability, Teamwork, Time management
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa Um hotel é um estabelecimento comercial que oferece acomodações para viajantes, sendo a forma mais tradicional de hospedagem. Descrição do emprego • Lavar/limpar a louça, panelas e utensílios da cozi…
Skills: Creativity, Problem Solving, Customer Service, Flexibility, Commitment
Lisbon, Portugal · On-site
Descrição da empresa Por que trabalhar para a Accor? Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade. Apoiamos v…
Skills: Housekeeping Leadership, Team Management, Quality Control, Time Management, Interpersonal Communication
London, England, United Kingdom · On-site
Company Description The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 1…
Skills: F&B Management, Leadership, Staff Training, Guest Service, Inventory Management
Accra, Greater Accra Region, Ghana · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Culinary Operations, Menu Planning, Food Cost Management, HACCP, Team Leadership
İzmir, Aegean Region, Turkey · On-site
Company Description Join our team at our renowned 5-star hotel as a Banquet Sales Supervisor and lead the way in delivering exceptional event experiences! We are looking for a driven and results-oriented professional who…
Skills: Banquet Sales Management, Client Relationship Management, Contract Negotiation, Event Planning, Market Trend Analysis
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal…
Skills: Strategic Leadership, Project Management, Financial Acumen, Stakeholder Management, Vendor Management
Charenton-le-Pont, Ile-de-France, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: English Proficiency, Customer Service, Communication Skills, Computer Literacy, Organization
Ipswich, England, United Kingdom · On-site
Company Description The Fairview Hotel Collection represents a diverse range of accommodations across the UK, offering tailored experiences for both leisure and business travelers. This collection includes popular brands…
Skills: Customer Service, Check-in/Check-out, OPERA Cloud PMS, Financial Record Keeping, Multitasking
Paris, Ile-de-France, France · On-site
Description de l'entreprise Hôtel des Années Folles construit en 1928, rendez-vous des artistes et écrivains, des gentlemen et des aventuriers, Le Royal Monceau – Raffles Paris incarne depuis toujours ce je-ne-sais-quoi …
Skills: Public Relations, Social Media Management, Content Creation, Copywriting, English Proficiency
Recife, Pernambuco, Brazil · On-site
Descrição da empresa Somos uma empresa que valoriza o trabalho em equipe, pois através da colaboração podemos aprender e conquistar os melhores resultados. Acolhemos e valorizamos ideias para transformar positivamente no…
Skills: Customer Service, Communication, Proactivity, Attention to Detail, Teamwork
Paris, Ile-de-France, France · On-site
Description de l'entreprise Hôtel des Années Folles construit en 1928, rendez-vous des artistes et écrivains, des gentlemen et des aventuriers, Le Royal Monceau – Raffles Paris incarne depuis toujours ce je-ne-sais-quoi …
Skills: Public relations, Communication strategy, Social media management, Content creation, Copywriting
Dubai, Dubai, United Arab Emirates · On-site
Company Description At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of …
Skills: Revenue Management, E-Commerce Strategy, Financial Analysis, Demand Forecasting, SEO
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Outside Sales, Cold Calling, Prospecting, Revenue Management, Contract Negotiation
Durham, North Carolina, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Restaurant Management, Staff Training, Performance Management, Inventory Management, Cost Control
Bentonville, Arkansas, United States · On-site
Company Description If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-…
Skills: Hot Food Preparation, Plating and Garnishing, Knife Skills, Seasoning, Cooking Methods
Ciboure, Nouvelle-Aquitaine, France · On-site
Description de l'entreprise Vous avez acquis une expérience de plusieurs années en tant que femme/valet de chambre et vous souhaitez de nouvelles responsabilités, votre profil nous intéresse. Les 124 chambres des hôtels …
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal…
Skills: Strategic Leadership, Project Management, Financial Acumen, Stakeholder Management, Asset Reliability
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The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and general inquiries. They are responsible for coordinating the guest experience, handling financial transactions, and providing information about hotel amenities and art exhibitions.
Candidates must have a high school diploma and previous experience in public-facing customer service roles. Proficiency in English and the ability to operate standard office equipment and computerized cash registers are required.
Reports To: Front Desk Supervisor/Front Office Manager
Supervises: None
General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.
Specific Responsibilities:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
Relays art exhibition information to guests.
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
Performs other duties as assigned, requested or deemed necessary by management.
Knows standard cash handling procedures and knowledge of computerized cash register systems.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
Must pass a background check.
Education/Formal Training
High School diploma or equivalent
Experience
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Knows standard cash handling procedures and knowledge of computerized cash register systems.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
Must pass a background check.
Education/Formal Training
High School diploma or equivalent
Experience
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
