Amsterdam, North Holland, Netherlands · On-site
Company Description Novotel Amsterdam City Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, fro…
Skills: Front office operations, Team leadership, Guest relations, Complaint resolution, Staff scheduling
Kochi, Kerala, India · On-site
Company Description Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a …
Skills: Food and beverage operations, Outlet management, Staff supervision, Guest satisfaction, P&L management
London, England, United Kingdom · On-site
Company Description We are looking for a Waiter to join the Rondo team. The Hoxton, Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed mak…
Skills: Hospitality, Customer service, Communication, Teamwork, Food and beverage service
Knutsford, England, United Kingdom · On-site
Company Description Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort…
Skills: Human resources, Recruitment, Onboarding, Employee engagement, Employee relations
Gold Coast City, Queensland, Australia · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Banquet service, Food safety, Hygiene, HACCP standards, Fine dining
Paris, Ile-de-France, France · On-site
Description de l'entreprise Hôtel des Années Folles construit en 1928, rendez-vous des artistes et écrivains, des gentlemen et des aventuriers, Le Royal Monceau – Raffles Paris incarne depuis toujours ce je-ne-sais-quoi …
Skills: Customer service, Luxury hospitality, Upselling, Attention to detail, Discretion
Knutsford, England, United Kingdom · On-site
Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Che…
Skills: Sales management, Lead conversion, Account management, Revenue maximization, Market research
Knutsford, England, United Kingdom · On-site
Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Che…
Skills: Sales management, Lead conversion, Account management, Business development, MICE sales
Knutsford, England, United Kingdom · On-site
Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Che…
Skills: Sales Management, Lead Conversion, Account Management, MICE Sales, Revenue Maximization
Knutsford, England, United Kingdom · On-site
Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Che…
Skills: Painting, Decorating, Surface preparation, Sanding, Filling
Knutsford, England, United Kingdom · On-site
Company Description Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort…
Skills: Housekeeping management, Team leadership, Quality control, Health and safety, COSHH
Cotonou, Littoral, Benin · On-site
Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personna…
Skills: Guest Relations, Customer Service, Front Office Operations, VIP Handling, Communication
Knutsford, England, United Kingdom · On-site
Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Che…
Skills: Front office operations, Customer service, Communication skills, Interpersonal skills, Cash handling
Paris, Ile-de-France, France · On-site
Description de l'entreprise Rejoignez Accor, un groupe qui réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de …
Skills: Customer service, Table service, Communication, Conflict management, Teamwork
Brussels, Brussels-Capital, Belgium · On-site
Description de l'entreprise Le Novotel Brussels City Centre est situé dans le centre-ville de Bruxelles, à 10 minutes de la Grand-Place et du célèbre « Manneken Pis », des musées et des centres commerciaux populaires. Pr…
Skills: Customer service, Communication, Teamwork, French, English
Guarujá, São Paulo, Brazil · On-site
Descrição da empresa Hotel de alto padrão localizado no litoral de São Paulo, com forte atuação em hospitalidade, lazer e eventos. O empreendimento conta com ampla estrutura de hospedagem, gastronomia, entretenimento e c…
Skills: Marketing, Advertising, Public Relations, Journalism, Communication
Puteaux, Ile-de-France, France · On-site
Description de l'entreprise Fondé en 2008 par Serge Trigano et ses fils Jérémie et Benjamin (co-fondateur du Club Med), Mama Shelter est un créateur de lieux de vie et metteur en scène au quotidien ! Ce sont des lieux at…
Skills: Team management, Customer service, Profitability management, Staff training, Leadership
Doha, Qatar · On-site
Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished…
Skills: Culinary leadership, Menu development, HACCP, Food safety, Cost management
Hadhdhunmathi, Maldives · On-site
Company Description Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly…
Skills: Power generation equipment operation, Boiler maintenance, Turbine operation, Generator maintenance, Electrical power regulation
London, England, United Kingdom · On-site
Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished…
Skills: Concierge services, Customer service, Communication, Time management, Multi-tasking
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The Front Office Supervisor oversees daily operations, manages a team of 24, and serves as the primary point of contact for guest requests and complaints. Additionally, the role involves administrative duties such as scheduling, conducting interviews, and leading performance reviews.
Candidates must have at least 2 years of experience in a reception or supervisory role and possess strong knowledge of Front Office operations. Proficiency in PMS systems like OPERA and excellent communication skills in English are required.
Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the Front Office Supervisor.
Front Office Supervisor
You are outgoing and love meeting new people from all over the world. You are focused and driven to make each guest’s experience unique, while also creating a positive atmosphere within the Front Office team. In other words, you are the perfect Front Office Supervisor!
A Day as a Front Office Supervisor at Novotel
As a Front Office Supervisor, you are responsible for the daily operations of the Front Office department. You are the first point of contact for our guests, assisting them with requests and resolving complaints in a professional and creative manner. During your shifts, you help create a positive atmosphere within the Front Office team, consisting of 24 team members. In addition, you are a structured and well-organized leader, ensuring that shifts run smoothly for both yourself and the team. Besides the operational side of the Front Office, you also support various administrative tasks. These may include reviewing and writing emails, preparing staff schedules, conducting job interviews together with HR or the Front Office Manager, and leading performance reviews and training sessions. Of course, we will provide you with the guidance and support you need to succeed in these responsibilities!
Are You the Perfect Reception Supervisor?
Novotel Amsterdam City is looking for someone who:
We offer you:
Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;
Excited to join?
Are you excited to join Novotel Amsterdam City? Then we would love to meet you! Please, send your CV and motivation letter to Lars, HR Coördinator, via or call us at +31 (0)20 43136 83.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
