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Skills: Booking Management, Guest Assistance, Reservation Software, Upselling, Customer Service
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La Boissière-des-Landes, Pays de la Loire, France · On-site
Mid level$4.3B raised
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Company Description Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffl…
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Descrição da empresa Junte-se a um hotel que faz parte da rede Accor, um grupo que reúne mais de 45 marcas, 5.500 hotéis, 10.000 restaurantes e destinos lifestyle em todo o mundo. Aqui, acreditamos em si e no valor que a…
Descrição da empresa Junte-se a um hotel que faz parte da rede Accor, um grupo que reúne mais de 45 marcas, 5.500 hotéis, 10.000 restaurantes e destinos lifestyle em todo o mundo. Aqui, acreditamos em si e no valor que a…
Descrição da empresa Junte-se a um hotel que faz parte da rede Accor, um grupo que reúne mais de 45 marcas, 5.500 hotéis, 10.000 restaurantes e destinos lifestyle em todo o mundo. Aqui, acreditamos em si e no valor que a…
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Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Carpentry, Woodworking, Blueprint Reading, Power Tool Proficiency, Furniture Customization
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Full-time
high school, bachelor degree
Employee Benefit Card With Discounted Rates In Accor Worldwide, Learning Programs Through Academies, Corporate Social Responsibility Activities, Career Development Opportunities, National And International Promotion Opportunities
Posted 34d ago
~40 hrs/week
Responsibilities
Manage room and service reservations across various platforms while providing prompt assistance to guests regarding rates and availability. Coordinate special requests with internal departments and promote additional services to enhance the guest experience.
Requirements
A high school diploma is required, though a degree in hospitality management or business administration is preferred. Candidates should possess strong communication skills and knowledge of reservation software such as Opera or Amadeus.
Full job description
Company Description
Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.
Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.
Job Description
Booking Management: Handle room or service reservations via phone, email, or online platforms.
Guest Assistance: Respond promptly to inquiries, provide information about availability, rates, and packages, and address guest concerns or requests.
System Updates: Input and update reservations in the system, ensuring accuracy in guest details and booking preferences.
Coordination: Communicate special requests to relevant departments (e.g., housekeeping, front desk).
Upselling: Promote additional services, upgrades, or offers to enhance the guest experience.
Reporting: Maintain records of reservations and prepare daily or periodic occupancy reports.
Qualifications
High school diploma or equivalent (minimum requirement).
A degree or diploma in hospitality management, business administration, or a related field is preferred.
Strong communication and interpersonal skills
Knowledge of reservation software (e.g., Opera, Amadeus)
Attention to detail and organizational abilities
Customer service orientation
Additional Information
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job-Category: Sales & Marketing
Job Type: Permanent
Job Schedule: Full-Time
Related keywords
OperaAmadeusHospitality ManagementReservation SoftwareBooking ManagementGuest RelationsUpsellingOccupancy ReportsAccorHotel IndustryCustomer Service
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage