Queenstown, Otago, New Zealand · On-site
Company Description Join Novotel Queenstown Lakeside and be part of a dynamic Front Office team delivering exceptional guest experiences around the clock. We’re seeking a motivated Night Auditor to oversee the hotel’s ov…
Skills: Night Auditing, Front Office Operations, Financial Reconciliation, Opera Cloud, MS Excel
Medellín, Antioquia, Colombia · On-site
Descripción de la empresa Únete a un hotel que forma parte de la red Accor, cuyo grupo agrupa más de 45 marcas, 5.500 hoteles, 10.000 restaurantes y destinos de ocio. Aquí creemos en ti y en lo que puedes aportar. Hay mu…
Skills: Customer Service, English B2, Opera PMS, Guest Relations, Upselling
Medellín, Antioquia, Colombia · On-site
Descripción de la empresa Únete a un hotel que forma parte de la red Accor, cuyo grupo agrupa más de 45 marcas, 5.500 hoteles, 10.000 restaurantes y destinos de ocio. Aquí creemos en ti y en lo que puedes aportar. Hay mu…
Skills: Guest Relations, Check-in Management, Account Management, Upselling, English B2
Medellín, Antioquia, Colombia · On-site
Descripción de la empresa Únete a un hotel que forma parte de la red Accor, cuyo grupo agrupa más de 45 marcas, 5.500 hoteles, 10.000 restaurantes y destinos de ocio. Aquí creemos en ti y en lo que puedes aportar. Hay mu…
Skills: Guest Relations, Check-in/Check-out, Account Settlement, Up-selling, Opera PMS
San Francisco, California, United States · On-site
$83k–$110k/yr
Company Description Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, thr…
Skills: Kitchen Utility Management, Sanitation Standards, Labor Cost Control, Inventory Management, Staff Scheduling
Montreal, Quebec, Canada · On-site
Description de l'entreprise Nous recherchons des professionnels expérimentés qui excellent dans leur domaine et partagent notre passion pour un service impeccable. Au Reine Elizabeth, nous ne nous contentons pas de maint…
Skills: Dishwashing, Industrial Cleaning, Time Management, Teamwork, Problem Solving
San Francisco, California, United States · On-site
Company Description Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, thr…
Skills: Opera Software, Customer Service, Phone Etiquette, Computer Literacy, Scheduling
Panama City, Panamá Province, Panama · On-site
Company Description Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides super…
Skills: Preventive Maintenance, Corrective Maintenance, Electricity, Plumbing, Painting
Lake Louise, Alberta, Canada · On-site
Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a c…
Skills: HR Administration, Benefits Administration, Immigration Compliance, WCB Claims Management, Dayforce
Sonoma, California, United States · On-site
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Interpersonal Skills, Cash Handling, Basic Accounting, Guest Service Orientation, Problem Solving
La Malbaie, Quebec, Canada · On-site
Description de l'entreprise Niché dans le décor spectaculaire de Charlevoix, le Manoir Richelieu est bien plus qu'un hôtel prestigieux : c'est une grande famille qui célèbre l'excellence et le bien-être de chacun.e. En t…
Skills: Culinary Quality Control, Kitchen Operations Coordination, Food Preparation, Plating, Inventory Management
Châtelaillon-Plage, Nouvelle-Aquitaine, France · On-site
Description de l'entreprise Le Restaurant de la Grande Terrasse à Châtelaillon-Plage recrute un(e) Second de cuisine H/F Une occasion unique de rejoindre les équipes de Pierre Gagnaire, 13 étoiles au Guide Michelin. Notr…
Skills: Kitchen Coordination, HACCP Standards, Food Safety, Hygiene Management, Team Leadership
Cairo, Cairo, Egypt · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Customer Service, Front Desk Operations, Luxury Hospitality, Hotel Management Systems, Multitasking
Belo Horizonte, Minas Gerais, Brazil · On-site
Descrição da empresa A Accor é líder global em hospitalidade, com mais de 5.600 hotéis e 850.000 quartos em mais de 110 países. No Brasil, está presente com marcas reconhecidas como ibis, Mercure, Novotel, Pullman e muit…
Skills: Customer Service, Food and Beverage Service, Buffet Management, Sales, Cashiering
Cairo, Cairo, Egypt · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Pastry Preparation, Baking, Food Safety, Hygiene Standards, Plating and Presentation
Pittsburgh, Pennsylvania, United States · On-site
Company Description Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest service…
Skills: Sanitation Standards, Kitchen Equipment Maintenance, Inventory Management, Problem Solving, Interpersonal Skills
Paris, Ile-de-France, France · On-site
$29k–$31k/yr
Description de l'entreprise Orfea, qui sommes-nous ? Créée en 2003 du rapprochement entre les groupes SNCF et Accor, Orfea assure l'hébergement du personnel SNCF en déplacement professionnel grâce à 360 collaborateurs ex…
Skills: Accounts Payable, Invoice Processing, Vendor Management, VAT Verification, Account Reconciliation
Paris, Ile-de-France, France · On-site
$30k–$31k/yr
Description de l'entreprise Orfea, qui sommes-nous ? Créée en 2003 du rapprochement entre les groupes SNCF et Accor, Orfea assure l'hébergement du personnel SNCF en déplacement professionnel grâce à 360 collaborateurs ex…
Skills: Accounts Payable, Invoice Processing, VAT Verification, Account Reconciliation, Excel
Singapore, Singapore · On-site
Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming …
Skills: Strategic Thinking, Problem Solving, Leadership, Team Management, Interpersonal Communication
Clichy, Ile-de-France, France · On-site
Description de l'entreprise Bienvenue dans l’univers TRIBE « More for Less! » – où le style rencontre le fond pour les aventuriers modernes et les amoureux du design d’aujourd’hui. Pour ceux qui recherchent bien plus qu’…
Skills: Front Office Operations, Customer Experience Management, PMS Software, Opera PMS, Leadership
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Oversee overnight front office operations and act as the hotel representative on duty. Balance daily transactions and prepare financial reports to ensure accurate revenue postings.
Minimum 6 months of hotel front office experience is advantageous, along with proficiency in Opera Cloud and MS Excel. Applicants must hold a valid New Zealand work visa and be available for rotating rosters including weekends.
Join Novotel Queenstown Lakeside and be part of a dynamic Front Office team delivering exceptional guest experiences around the clock. We’re seeking a motivated Night Auditor to oversee the hotel’s overnight operations and ensure all daily transactions are balanced with precision.
Working 10:30 PM to 7:00 AM, you will oversee front office operations, supporting guests, coordinating with all departments, and ensuring brand standards are maintained. You’ll also complete end-of-day financial processes, prepare the hotel for the day ahead, and confidently manage any overnight situations.
As part of this role, you’ll receive a night shift allowance for hours worked between 12:00 AM and 5:00 AM, in line with company policy.
If you’re a proactive problem solver with strong customer service skills, great attention to detail, and enjoy working independently, we’d love to hear from you.
Supervise front office operations during the night shift and act as the hotel representative on duty.
Balance and audit all daily transactions from the front office, food & beverage, and other outlets.
Prepare and reconcile financial reports, ensuring accuracy of guest accounts and revenue postings.
Maintain strict security procedures to ensure guest safety, confidentiality, and property integrity.
Provide professional, efficient, and friendly service to all guests, handling any complaints or issues promptly.
Coordinate with Housekeeping, Maintenance, and other departments to meet operational and guest needs.
Ensure compliance with hotel policies, cash-handling, and health & safety procedures.
Support and mentor overnight team members in line with company values and service culture.
Minimum 6 months + experience in a hotel front office or related role will be advantageous.
Knowledge with Opera Cloud and MS Excel; understanding of basic accounting procedures will be advantageous.
Strong attention to detail, analytical and problem-solving skills.
Excellent communication and interpersonal abilities with a focus on guest service.
Ability to work independently and make sound operational decisions overnight.
Understanding of hotel operations, revenue, and reporting processes.
Ability to work weekends, public holidays and rotating roster.
Applicants must hold a valid visa to work in NZ and be able to commit long term to the role.
Wage $30.19 per hour
Staff meals provided while on shift
Uniforms provided, washed and laundered daily.
Staff Accommodation available
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Full time 30 hours per week.
Place of employment is Novotel Queenstown Lakeside
6 Earl St Queenstown
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
CV & Cover letter please
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
