London, England, United Kingdom · On-site
Company Description Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertain…
Skills: Customer Service, Night Audit, Guest Relations, Cashier Balancing, Front Office Operations
Paris, Ile-de-France, France · On-site
Company Description Notre histoire : Avec un catalogue de plus de cinquante lieux, le groupe Paris Society, fondé en 2008 par Laurent de GOURCUFF, est un acteur incontournable de l’hospitalité en France. Le groupe compte…
Skills: Pastry preparation, HACCP standards, Food safety, Inventory management, Team leadership
Metz, Grand Est, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: Housekeeping, Team leadership, Quality control, Hygiene standards, Attention to detail
Metz, Grand Est, France · On-site
$2k/mo
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: Hotel management, Team leadership, Customer service, Opera software, Conflict resolution
Paris, Ile-de-France, France · On-site
Company Description Notre histoire : Avec un catalogue de plus de cinquante lieux, le groupe Paris Society, fondé en 2008 par Laurent de GOURCUFF, est un acteur incontournable de l’hospitalité en France. Le groupe compte…
Skills: Culinary arts, HACCP, Food safety, Kitchen management, Staff supervision
Paris, Ile-de-France, France · On-site
Company Description Notre histoire : Avec un catalogue de plus de cinquante lieux, le groupe Paris Society, fondé en 2008 par Laurent de GOURCUFF, est un acteur incontournable de l’hospitalité en France. Le groupe compte…
Skills: HACCP standards, Food preparation, Kitchen hygiene, Teamwork, Inventory management
Makati, Metro Manila, Philippines · On-site
Company Description Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptiona…
Skills: Adobe Creative Suite, Graphic Design, Multimedia Arts, Brand Management, Typography
Budapest, Central Hungary, Hungary · On-site
Company Description We are looking for a passionate hospitality professional with strong operational experience to lead the daily operations of Hotel Nemzeti Budapest – MGallery Collection, a unique 80-room luxury boutiq…
Skills: Strategic management, Operational management, Business performance, Revenue strategy, Sales strategy
Émerainville, Ile-de-France, France · On-site
Description de l'entreprise Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous app…
Skills: Hotel management, Team leadership, Customer service, Revenue management, Pricing strategy
Salisbury, England, United Kingdom · On-site
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Customer service, Communication, Front desk operations, IT skills, Problem solving
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary archi…
Skills: Pastry preparation, Baking techniques, Dessert presentation, HACCP, Food safety
London, England, United Kingdom · On-site
Company Description At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful i…
Skills: Cocktail preparation, Wine service, Premium spirits knowledge, Customer service, Guest engagement
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary archi…
Skills: Pastry preparation, Baking, Dessert decoration, Mise en place, HACCP compliance
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary archi…
Skills: Food preparation, Kitchen operations, HACCP, Food safety, Hygiene standards
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary archi…
Skills: Food preparation, Mise en place, HACCP, Food safety, Sanitation
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Company Description Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary archi…
Skills: Culinary techniques, Food preparation, HACCP, Food hygiene, Sanitation
Liphook, England, United Kingdom · On-site
$27k–$28k/yr
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Customer service, Food and beverage service, Team leadership, Upselling, Liquor licensing compliance
Paris, Ile-de-France, France · On-site
Description de l'entreprise Les tâches ci-dessus mentionnées sont non exhaustives et peuvent être amenées à évoluer compte tenu des impératifs liés à l’organisation de l’établissement Avec une vue imprenable sur la Tour …
Skills: Culinary techniques, HACCP standards, Food preparation, Plating, Teamwork
Émerainville, Ile-de-France, France · On-site
Description de l'entreprise Nous serions heureux de vous accueillir dans un hôtel franchisé du réseau Accor et au sein d’une famille de 3 hôtels. Ibis Marne la Vallée Emerainville, qui se situe en région parisienne, est …
Skills: Customer service, Check-in, Check-out, Billing, Cash handling
Montrouge, Ile-de-France, France · On-site
Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personna…
Skills: Grilling, Food preparation, Culinary techniques, HACCP, Food safety
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Manage overnight guest check-in and check-out processes while delivering professional customer service. Perform daily audit tasks, financial reporting, and ensure hotel security and safety standards are maintained.
Candidates must be fluent in English and capable of handling guest enquiries and complaints efficiently. The role requires a commitment to diversity and the ability to work independently during night shifts.
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Joining Mercure London Bankside as our Night Auditor is a chance to be part of one of Accor's flagship hotel, located in the heart of London - a short distance from London Bride Station, Waterloo Station and Blackfriars Station. It is a chance to take on rewarding challenges that will help you grow both personally and professionally.
Will be the ‘face of Mercure London Bankside’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Deliver exceptional, friendly and professional customer service to all guests and callers.
Manage guest check-in and check-out processes, including registration, account postings, cashier balancing and express check-outs.
Handle guest enquiries, complaints, wake-up calls, mail, messages and special requests promptly and efficiently.
Complete daily audit tasks, reports and ensure accurate credit handling.
Liaise with Housekeeping and other departments regarding room status, lost property and guest needs.
Ensure security procedures, safety standards and hotel policies are followed at all times.
Participate in team briefings, training and ongoing development programs.
Ensure effective shift handovers and report any issues to the Management.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
By working at the Mercure London Bankside you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at https://www.heartists-europe.com/ or on Instagram @heartists.ena
Of course you also want to know what it's like to work at Mercure London Bankside.
First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good.
We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free in-house gym, rewards and recognition.
When you submit an application to ESSENDI UK HOTELS 1 LIMITED, trading as Essendi UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
