Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Summary: The Customer Service Analyst will support customer experience through inbound and outbound approaches. Individual will also support the company’s processes through professional communications, both to and from c…
Skills: Customer Service, Japanese Language, English Language, Communication, Interpersonal Skills
Bangkok, Thailand · On-site
THE WORK: Discover the opportunity to make a significant impact through your expertise. You will be a subject matter expert with deep knowledge and experience, using your influencing and advisory skills to guide importan…
Skills: SAP Basis, SAP Single Sign-On, SAP ABAP Development, HANA, SAP Authorizations
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, Object-Oriented Programming, Database Design, Database Optimization, Agile Methodologies
Chennai, Tamil Nadu, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Spring Boot, Java, Object-oriented design, RESTful API, Microservices
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Kinaxis, Software Engineering, Agile Methodologies, Software Architecture, Continuous Integration
Quezon City, Metro Manila, Philippines · On-site
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Manager WORK SETUP: RTO OVERALL PURPOSE: Leadership role covering …
Skills: Revenue Accounting, ASC 606, US GAAP, Financial Reporting, Account Reconciliation
Manila, Metro Manila, Philippines · On-site
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific busi…
Skills: Java Enterprise Edition, Object-oriented programming, Design patterns, Application servers, Enterprise applications
Manila, Metro Manila, Philippines · On-site
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific busi…
Skills: Spring Boot, Java, Object-oriented design, RESTful API, Database management
Manila, Metro Manila, Philippines · On-site
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific busi…
Skills: Spring Boot, Java, Object-oriented design, RESTful API, Database management
Bengaluru, Karnataka, India · On-site
Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Associate Qualifications:BCom Years of Experience:1 to 3 years About Accenture Accenture is a global professional services comp…
Skills: Commercial Banking Operations, Core Banking, Mortgage Loans, Property Insurance, Client Servicing
Manila, Metro Manila, Philippines · On-site
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific busi…
Skills: Spring Boot, Java, Object-oriented design, RESTful API, Database management
Bengaluru, Karnataka, India · On-site
Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations New Associate Qualifications:BCom Years of Experience:0 to 1 years About Accenture Accenture is a global professional services …
Skills: Commercial Banking Operations, Core Banking, Transaction Processing, Account Management, Customer Management
Bengaluru, Karnataka, India · On-site
Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Associate Qualifications:BCom Years of Experience:1 to 3 years About Accenture Accenture is a global professional services comp…
Skills: Commercial banking operations, Loan documentation review, Loan booking, ACBS, Loan IQ
Bengaluru, Karnataka, India · On-site
Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations New Associate Qualifications:BCom Years of Experience:0 to 1 years About Accenture Accenture is a global professional services …
Skills: Commercial Banking Operations, Core Banking, Transaction Processing, Account Management, Customer Management
Mumbai City, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Sap Business Data Cloud (BDC), Software Development Lifecycle, Agile Methodologies, System Integration, Data Management
Semarang, Central Java, Indonesia · Remote OK
THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an e…
Skills: SAP ABAP Development, Software Development, Software Testing, Application Support, Deployment Planning
Manila, Metro Manila, Philippines · On-site
Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, an…
Skills: Tosca Testsuite, Test automation, Functional testing, Regression testing, Security testing
Bengaluru, Karnataka, India · On-site
Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations New Associate Qualifications:BCom Years of Experience:0 to 1 years About Accenture Accenture is a global professional services …
Skills: Commercial Banking Operations, Core Banking, Transaction Processing, Account Management, Customer Inquiries
Mumbai City, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Sap Basis Administration, Sap Environment Configuration, Troubleshooting, System Upgrades, Patch Management
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Workday HCM Security Good to have skil…
Skills: Workday HCM Security, Access Control, Security Policies, Role-based Security, User Permissions
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Service Analyst manages inbound and outbound customer interactions while maintaining accurate database records. They are also responsible for handling escalations, reporting system issues, and ensuring compliance with service level agreements and KPIs.
Candidates must have at least one year of customer service experience and strong proficiency in both Japanese and English. The role requires high attention to detail and the ability to work effectively under pressure.
The Customer Service Analyst will support customer experience through inbound and outbound approaches. Individual will also support the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Customer Service Analyst updates the Company database with all appropriate information. The Customer Service Analyst supports all quality assurance efforts and Program criteria as well as wide usage of high-level tools and systems
Handle support/service escalations to/from clients
Transfer calls to the Tier 2 department
Will track and report system issues as needed
Stay current with system information, changes and updates
Comply with service level agreements
Support and help on Process documentation
Comply with the assigned schedule to cover the hours of operation
Comply with the account KPIs
Support with any other new process at the time the client requires it, if it has been officially included in our range of services
Min 1 year of Inbound or Outbound customer service experience
Fresh graduates are welcomed to apply
Experience working under pressure
Strong language proficiency in Japanese and English.
High attention to detail and ability to follow SLA and escalation processes
Strong communication and interpersonal skills.
Results-driver with action orientation.
Visit us at www.accenture.com
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
