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Part-time
high school
Annual Vacation Accrual, Holidays, Annual Sick Accrual, Personal Days, Illinois Municipal Retirement Fund (Pension Plan), Paid Parental Leave
Posted 47d ago
~20 hrs/week
Responsibilities
The Customer Services Assistant manages library circulation tasks, including issuing cards, processing materials, and assisting customers with technology and resources. They also maintain the order of facilities and collaborate with staff to resolve circulation issues.
Requirements
Candidates must have a high school diploma or equivalent and a minimum of two years of customer service experience. Proficiency in Microsoft Office and strong interpersonal skills are required.
Full job description
POSITION SUMMARY
The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.
RESPONSIBILITIES
Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
Performs customer service activities for the library, includingissuance of library cards, processes and routes materials,collects fees, processesLibrary’s & LINKin expired Holds, and shelf reads.
Responds to customer requests promptly and courteouslyreferring difficult or unusual requests to the appropriate Library staffwith discretion.
Assistscustomers with use of Library equipment, print resources, technology, and online resources.
Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.
Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.
Facilitates communication concerning building issues with the Facilities Department and Library management.
Answers and responds to phone inquiries and/or routes calls to appropriate department.
Processesand completes curbside service.
Processes Inter-Library Loan (ILL)items and communicates with ILL customers.
Inspects and records safety of credit card machines, according to PCI guidelines.
Handles and records lost and found materials according to guidelines.
Makes announcements over the public address system as needed.
Accepts and reviews used material donations, according to guidelines.Maintains Used Book Sale section.
Collaborates on programs/projects with other staff, occasionally at other locations.
Assists with paging list fulfillment, including pulling, processing, and shelving Holds.
Monitors and maintains order in the public areas to ensure a welcoming environment for customers.
Assistsand completes departmental statistics and reports.
Attends and assistswith Outreach Library events.
May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.
Attends professional development opportunities.
KNOWLEDGE/SKILLS/ABILITIES
Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.
Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.
Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.
Service oriented, provides quality customer assistance;establishes and maintains effective relationships with customers and staff.
Maintains confidentiality,professionalism, and discretion in situations.
Possesses strong technical skills. Familiar with a range of hardware and software technologies.
Strong organizational and time management abilities. Complete assignments and projects in a timely manner.
The Naperville Public Library serves a community of 146,000 through three full service facilities. The Library has consistently received a 5 Star Rating by the Library Journal and was awarded “2012 Chicago Tribune’s Best Work Place”. The community support for the Library is evident in both its use and funding. The Library Board, administration, and staff are committed to excellence in serving the residents of Naperville. Naperville Public Library is an Equal Opportunity Employer with a diverse workforce.
Offices: 200 W. Jefferson, Naperville, IL 60540, US · 2035 S. Naper Blvd., Naperville, IL 60565, US · 3015 Cedar Glade Dr., Naperville, IL 60564, US