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The CLUB Customer Service Outfitter provides world-class service while promoting and managing Bass Pro Shops & Cabela’s CLUB memberships. Responsibilities include processing applications, assisting with account inquiries, demonstrating products, and maintaining an organized CLUB booth.
Requirements
Candidates must have a high school diploma or equivalent and 0 to 2 years of experience in a customer service environment. Strong organizational, communication, and self-motivation skills are required to succeed in this role.
Full job description
POSITION SUMMARY:
The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member.The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
Demonstrates products to customers.
Remains knowledgeable of advertised sales.
Helps meet metric goals and objectives for self and store.
Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
Provides daily feedback and reports in a timely and accurate manner.
Provides peer coaching, recognition, and support as a CLUB advocate and representative.
Provides service to all areas of the store based on business need.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High school diploma or equivalent experience
Experience: 0 to 2 Years of Experience
KNOWLEDGE, SKILLS, AND ABILITY:
Excellent organization skills and attention to details.
Experience in a customer service environment.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Stand and/or walk during shift to assist customers on the sales floor, etc.
Hear well enough to constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists, hands and/or fingers
Constantly assess the accuracy, neatness and thoroughness of work assigned
Light work that includes lifting and moving objects up to 20 pounds constantly
Occasionally ascend or descend ladders, stairs, step stools, etc
Occasionally work in noisy environments
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Dental
Vision
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Inspiring everyone to love, enjoy and conserve the great outdoors.
Industry
Retail
Company size
10,001+ employees
Founded
1972
Headquarters
Springfield, MO
LinkedIn followers
122,884
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.
Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors.
Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
Offices: 2500 E Kearney, Springfield, MO 65898, US