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Responsible for managing production flow and meeting goals while ensuring a high-quality customer experience for donors. The role involves supervising staff, providing training, and maintaining a safe, clean worksite.
Requires at least 6 months of supervisory experience and a valid Texas driver's license. A high school diploma or GED is preferred, along with the physical ability to stand, bend, and lift goods.
POSITION SUMMARY: Responsible for maintaining DSU production flow and meeting or exceeding production goals, while ensuring an excellent customer experience for our donors. Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.
· 6 months Goodwill or supervisory experience required
· High School/GED preferred
· Ability to supervise and motivate employees.
· Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
· Ability to communicate appropriately with coworkers and donors
· Ability to operate all equipment necessary to perform their duties
· Ability to handle goods throughout the DSU
· Ability to stand and walk for long periods
· Ability to stoop and bend
· Willing to perform tasks necessary to ensure continuous operations
· Ability to work varied hours and days as business dictates
· Valid Texas driver’s license required
RESPONSIBILITIES & DUTIES:
(E – Essential function of job duties)
· Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary. (E)
· Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs. (E)
· Lead team in offering an excellent customer experience at the donation door. Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
· Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
· Must be able to perform all aspects of the donation process and ensure smooth flow of quality donations. (E)
· Ensure produced goods meet company standards and are distributed to each store or area appropriately (E)
· Expertly and efficiently operate and troubleshoot tagger computer system. Lead team in tagging process and ensure process are followed appropriately. (E)
· Display solid product knowledge & value of donated goods. (E)
· Coach and educate new staff, as well as provide ongoing training.
· Responsible for accurately maintaining production records and production goals. (E)
· Monitor and report staff productivity, scheduling, and other issues to Manager. (E)
· Lead team in conducting regular safety checks (E)
· Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
· Adhere to & enforce all company policies, procedures & practices including pricing & loss prevention. (E)
· Monitor supplies and equipment and takes action as necessary (E)
· Communicate appropriately & positively with co-workers & others. (E)
· Perform other duties & responsibilities as assigned by supervisor.
Offices: 2200 N 1ST ST, Abilene, Texas 79603, us
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