Knoxville, Tennessee, United States · On-site
Corporate Office - Knoxville, TN Who Are We? Stand Out For Good, Inc. is a rapidly growing women’s fashion brand with 5 brands and 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the insid…
Skills: Customer Service, Escalation Management, Conflict Resolution, Financial Dispute Resolution, Fraud Prevention
Knoxville, Tennessee, United States · On-site
Overview Department Assistant, Infusion Services at Oak Ridge Full Time, 80 Hours Per Pay Period, Day Shift Fort Sanders Regional Overview: Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairin…
Skills: Secretarial Duties, Administrative Support, Payroll Processing, Data Entry, Receptionist
Knoxville, Tennessee, United States · On-site
Job DetailsJob Location: Knoxville Plant - Knoxville, TN 37919Position Type: Full TimeJob Shift: 3rd ShiftJob Category: Supply ChainReily Foods Company has a passion for flavor and has been providing iconic foods and bev…
Skills: Machine Operation, Good Manufacturing Practices (GMP), Digital Production System (Redzone), Quality Compliance, Equipment Changeovers
Knoxville, Tennessee, United States · On-site
$70k–$91k/yr
External job description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area M…
Skills: Employee Management, Performance Management, Safety Management, Quality Assurance, Productivity Management
Knoxville, Tennessee, United States · On-site
$70k–$91k/yr
External job description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area M…
Skills: Employee Management, Performance Management, Safety Management, Quality Assurance, Productivity Management
Knoxville, Tennessee, United States · On-site
Level 4 Responsible for answering incoming calls for the Direct Lending Department and assisting with any questions callers may have regarding the application process. Enter new loan applications into TITAN and verify ap…
Skills: Customer Service, Data Entry, Phone Etiquette, Multi-tasking, Attention To Detail
Knoxville, Tennessee, United States · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Property Address: 109 South Gallaher View Road Knoxville, Tennessee …
Skills: Guest Relations, Front Office Operations, Upselling Techniques, Problem Solving, Time Management
Knoxville, Tennessee, United States · On-site
DISH RESPONSIBILITIES At O’Charley’s, we look for specific traits in our Dish Operators. Friendly, outgoing, possesses good communication skills, organized and able to think and act quickly and effectively. R…
Skills: Dishwashing, Machine Operation, Preventive Maintenance, Sanitization, Chemical Usage
Knoxville, Tennessee, United States · On-site
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work ever…
Skills: Property Research, Property Management, Administrative Support, Data Entry, Document Preparation
Knoxville, Tennessee, United States · On-site
Job Description Position Responsibilities Pick, stage and safely deliver parts to pro customers Pick up returns and coresDrop off weekly/monthly sales flyers while promoting current sales and loyalty programs Daily colle…
Skills: Safe Driving, Customer Service, Inventory Management, Upselling, Cross-selling
Knoxville, Tennessee, United States · On-site
Job Description The Lead Cook is responsible for cooking and preparing food using standard recipes and production guidelines while following food safety, food handling, and sanitation procedures. The individual in this r…
Skills: Food Preparation, Cooking Methods, Food Safety, Sanitation Procedures, Staff Supervision
Knoxville, Tennessee, United States · On-site
Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, you’ll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipmen…
Skills: Food Preparation, Cooking Methods, Food Safety, Sanitation, Knife Skills
Knoxville, Tennessee, United States · On-site
BASIC PURPOSE OF THE JOB Manages individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures. R…
Skills: Nursing Process, Pediatric Nursing, Patient Assessment, Care Planning, Clinical Abilities
Knoxville, Tennessee, United States · On-site
Overview Non-Certified Medical Assistant, Fort Sanders Women's Specialist Full Time, 80 Hours Per Pay Period, Day Shift Perinatal Overview: Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring fo…
Skills: Vital Signs, Injections, Blood Sugar Testing, Urinalysis, Patient Interviewing
Knoxville, Tennessee, United States · On-site
Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food …
Skills: Food Preparation, Sanitation, Kitchen Safety, Inventory Management, Food Handling
Knoxville, Tennessee, United States · Hybrid
ABOUT HUB INTERNATIONAL: HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee be…
Skills: Customer Service, Problem Solving, Microsoft Office, Agency Management Systems, Written Communication
Knoxville, Tennessee, United States · On-site
Job Description Here at Aramark, we take pride in the level of service and safety we provide. We’re hiring a Dishwasher to join our team who will take on the job of maintaining the cleanliness of our operations and kitch…
Skills: Sanitization, Dishwashing, Kitchen Maintenance, Customer Service, Food Safety
Knoxville, Tennessee, United States · On-site
Job Description The Lead Cook is responsible for cooking and preparing food using standard recipes and production guidelines while following food safety, food handling, and sanitation procedures. The individual in this r…
Skills: Food Preparation, Staff Supervision, Food Safety, Sanitation Procedures, Kitchen Equipment Operation
Knoxville, Tennessee, United States · On-site
Overview Patient Care Assistant, Post Intervention Unit Full Time, 72 Hours Per Pay Period, Day Shift Parkwest Overview: Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-clas…
Skills: Patient Care, Vital Signs Monitoring, Activities of Daily Living (ADL), Phlebotomy, EKG
Knoxville, Tennessee, United States · On-site
The Company Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot …
Skills: Roadway Repair, Drywall Repair, Floor Tile Replacement, Painting, HVAC Maintenance
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The Tier 2 Guest Engagement Specialist handles escalated guest concerns, financial disputes, and fraud prevention while providing real-time support to Tier 1 agents. They are responsible for managing support tickets and ensuring all interactions align with brand values and service standards.
Candidates should have strong customer service experience, particularly in handling complex escalations and financial data. Proficiency in Google Workspace and the ability to work flexible shifts, including nights and weekends, is required.
Stand Out For Good, Inc. is a rapidly growing women’s fashion brand with 5 brands and 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Tier 2 Guest Services Agent plays a critical role in supporting both Tier 1 agents and overall Guest Services operations. This position is responsible for handling escalated guest concerns, financial disputes, and complex service issues while ensuring a high level of accuracy, professionalism, and care. The Tier 2 Agent also provides real-time support to Tier 1 agents through Google Chat, assists with emails and tickets, and helps manage daily operational flow within the department. A successful candidate is highly detail-oriented, calm under pressure, and skilled at balancing multiple priorities in a fast-paced environment.
Provide real-time support to Tier 1 agents via Google Chat, helping resolve questions, troubleshoot issues, and ensure consistent guest experience
Handle escalated guest situations with professionalism, empathy, and a focus on resolution
Manage and respond to guest emails and support tickets in a timely and accurate manner
Research and resolve financial disputes, including billing issues, refunds, and order discrepancies
Monitor and manage fraud prevention platform activity, identifying suspicious transactions and taking appropriate action in alignment with company policies
Assist in managing the daily operational flow of Guest Services, helping ensure coverage, efficiency, and consistency across channels
Serve as backup support for Tier 1 channels including phone, chat, and SMS during high-volume periods
Analyze complex guest concerns to determine appropriate solutions while following company policies and procedures
Collaborate closely with supervisors and leadership to escalate systemic issues or recurring concerns
Maintain accurate documentation of all interactions, resolutions, fraud reviews, and financial adjustments
Support process improvements by identifying trends and sharing insights from guest interactions
Ensure all guest interactions align with the Stand Out For Good brand values and service standards
Required Qualifications
Strong customer service experience with the ability to handle complex or escalated situations
Excellent written and verbal communication skills
High attention to detail with strong problem-solving abilities
Ability to manage multiple priorities in a fast-paced, high-volume environment
Comfortable working with financial data and resolving billing or dispute-related issues
Strong teamwork and collaboration skills
Proficient in Google Workspace and ability to quickly learn new systems
Ability to remain calm, professional, and solution-focused under pressure
Understands the Stand Out For Good culture and consistently models company values
Flexibility to work varied shifts, including nights and weekends
Must be able to sit at a desk for extended periods of time
Must be able to lift up to 15lbs
Preferred Qualifications
Associate or Bachelor degree preferred
Previous Tier 2, escalation, or advanced customer service experience preferred
Retail, hospitality, or contact center experience preferred
Experience handling financial disputes or order resolution preferred
Benefits
Part time:
4 hours paid volunteer time off per month
Generous associate discount
Full time:
Two weeks accrued paid vacation
8 Paid wellness days, 7 paid holidays
Your birthday off with pay
4 hours paid volunteer time off per month
Paid pregnancy & parental leave
Paid 4 week sabbatical after 5 years of continuous, full-time service
Comprehensive medical, vision and dental insurance with HSA option
401k plan
Adoption assistance program
Generous associate discount
Schedule & Compensation
NOTE: THIS IS NOT A REMOTE POSITION
Schedule: Must be available to work nights/weekends.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For® 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
A different kind of wedding brand. Fun, approachable, and designed to celebrate.
Here at Vow’d, bridal’s brightest movers and shakers are building a brand that is authentic, approachable, and, most importantly, a whole lot of fun! Are you passionate about love stories? Do you enjoy a good old-fashioned challenge? If so, we want you to join our rapidly-growing team! Vow’d is a different kind of wedding brand. Our carefully curated collection of high-quality gowns brings brides’ Pinterest boards to life. Our best-in-class store experience has received hundreds of 5-star reviews. And our team? Full of leaders striving to turn the bridal industry on its head. The newest member of the Altar’d State retail family, Vow’d is available online and in our Knoxville, Nashville and Raleigh locations. Keep your eyes peeled for several new Vow'd locations opening across the southeast and beyond in 2021!
Offices: 550 Frank Gardner Ln, Knoxville, Tennessee 37932, US · 11 Market Sq, Knoxville, Tennessee 37902, US · 1200 Villa Pl, 108, Nashville, Tennessee 37212, US
