Customer Service Manager - Product Implementation & Controlling (all genders)
Hamburg, Germany · On-site
Mid level$300M raised
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and …
Unternehmensbeschreibung ABOUT YOU gehört zu den am schnellsten wachsenden E-Commerce-Unternehmen Europas. Mit Standorten in Hamburg und Berlin bringen wir Mode und Technologie zusammen. Unsere Mission ist es, Online-Sho…
Skills: Node.js, TypeScript, Google BigQuery, API Development, SQL
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and …
Skills: Node.js, TypeScript, Google BigQuery, API Development, SQL
Unternehmensbeschreibung SCAYLE ist eine der am schnellsten wachsenden Enterprise-Commerce-Plattformen der Welt und ermöglicht es Marken und Einzelhändlern, ihre D2C-Ambitionen zu verwirklichen. SCAYLE steht für Innovati…
Company Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration…
Unternehmensbeschreibung Stellenbeschreibung Wir suchen einen Principal Backend Engineer (all genders), der Teil der Entwicklung unserer datengetriebenen Systeme wird, insbesondere in einem der Teams für Suche, Empfehlun…
Company Description Job Description We are looking for a Principal Backend Engineer (all genders) to be part of the development of our data-driven systems, specifically one of the Search, Recommendations and Sorting team…
Staff Data Engineer - Sponsored Content & Products (all genders)
Hamburg, Germany · On-site
$70k–$85k/yr
Senior+$300M raised
Unternehmensbeschreibung ABOUT YOU gehört zu den am schnellsten wachsenden E-Commerce-Unternehmen Europas. Mit Standorten in Hamburg und Berlin bringen wir Mode und Technologie zusammen. Unsere Mission ist es, Online-Sho…
Skills: Python, SQL, Google BigQuery, ClickHouse, OpenSearch
Staff Data Engineer - Sponsored Content & Products (all genders)
Hamburg, Germany · On-site
$85k–$100k/yr
Senior+$300M raised
Unternehmensbeschreibung ABOUT YOU gehört zu den am schnellsten wachsenden E-Commerce-Unternehmen Europas. Mit Standorten in Hamburg und Berlin bringen wir Mode und Technologie zusammen. Unsere Mission ist es, Online-Sho…
Staff Data Engineer - Sponsored Content & Products (all genders)
Hamburg, Germany · On-site
$85k–$100k/yr
Senior+$300M raised
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and …
Skills: Python, Data Platform Engineering, Reverse ETL, MySQL, OpenSearch
Staff Data Engineer - Sponsored Content & Products (all genders)
Hamburg, Germany · On-site
$70k–$85k/yr
Senior$300M raised
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and …
Skills: Python, SQL, Dagster, Google BigQuery, ClickHouse
Company Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration…
Unternehmensbeschreibung SCAYLE ist eine der am schnellsten wachsenden Enterprise-Commerce-Plattformen der Welt und ermöglicht es Marken und Einzelhändlern, ihre D2C-Ambitionen zu verwirklichen. SCAYLE steht für Innovati…
<p>Die proSicherheit GmbH ist ein modernes, ausgezeichnetes und zertifiziertes Sicherheitsunternehmen aus Elmshorn und Hamburg. Wir setzen auf hanseatische Werte wie Zuverlässigkeit, Vertrauen, Respekt und Fairness.</p> …
Ausbildung zum Konstruktionsmechaniker (m/w/d) mit Schwerpunkt Schweißtechnik
Hamburg, Germany · On-site
Entry level
Unternehmensbeschreibung KNDS Deutschland Steel Constructions GmbH ist ein Unternehmen der KNDS-Gruppe. Als Kompetenzzentrum für die Panzerstahlbearbeitung stellen wir am traditionsreichen Standort Hamburg-Steinwerder fü…
Skills: Metalworking, Welding Technology, Technical Drawing Interpretation, Metal Fabrication, Assembly And Disassembly
About the job We are seeking an experienced and technically strong CIM (Computer Integrated Manufacturing) Manager to lead and evolve the manufacturing systems landscape within a high‑volume, high‑throughput front‑end se…
Maklerbetreuer mit dem Schwerpunkt Digitalisierung (m/w/d) im Homeoffice (Bayern und Baden-Württemberg)
Hamburg, Germany · Remote OK
Mid level
Der Deutsche Maklerverbund ist eine bundesweite Plattform sowie Einkaufs- und Interessengemeinschaft für Versicherungsmakler und Finanzvermittler, die ihren Mitgliedern sowohl stark wettbewerbsfähige Produkte, Courtagen …
Skills: Insurance Knowledge, Digitalization, Customer Support, Software Training, Communication Skills
Arbeitsvorbereiter (m/w/d) für den Innenausbau im Retail, Gastronomie, Büro und Freizeit
Hamburg, Germany · On-site
Mid level
Unser niederländisicher Auftraggeber Bulsink B.V. ist ein renommierter 'General Contractor' im Bereich des Ladenbaus. Das Familienunternehmen wurde 1928 gegründet und konnte seitdem unzählbare Kunden beim Innenausbau unt…
Skills: Project Planning, Calculation, Quotation, Material Disposition, Procurement
Einleitung Wir finden, unsere Kunden verdienen nur das Beste. Dich zum Beispiel. Du erfüllst Kundenwünsche am laufenden Band und behältst als echtes Verkaufstalent immer den Überblick. Wir sind froh, dass du da bist, und…
adjoe builds the technologies behind mobile apps growth and monetization. With our core product Playtime Arcade, we've become the global leader in rewarded advertising, an ad unit built on a simple premise: users earn re…
Skills: SQL, Python, Airflow, Data Analysis, Anti-Fraud
Customer Service Manager - Product Implementation & Controlling (all genders)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 43d ago
~40 hrs/week
Responsibilities
Manage the implementation and optimization of Customer Service systems and projects while coordinating with internal stakeholders and external vendors. Analyze business drivers to improve customer and agent experiences and maintain operational standards and documentation.
Requirements
Requires a degree or equivalent experience with fluency in German and English and proficiency in CRM systems like Zendesk. Candidates should have a strong analytical mindset, a hands-on approach, and a background in Customer Service operations, preferably within e-commerce.
Full job description
Company Description
ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.
Job Description
Manage implementation, optimization, and innovation projects, collaborating with external partners where required and coordinating closely with internal stakeholders
Design, configure, and maintain the Customer Service systems landscape, including the integration of various interfaces and reporting solutions
Analyze operational business drivers and derive measures to optimize both the customer experience (CX) and agent experience (AX)
Ensure the reliable operation and availability of applications and systems
Own the documentation, continuous improvement, and rollout of best practices, guidelines, and operational standards
Independently plan and execute functional testing and quality assurance (QA) activities
Act as a key point of contact for external vendors and cross-functional internal teams
Qualifications
Completed degree combined with relevant professional experience, or an equivalent combination of knowledge and practical experience
Fluent in both German and English, with strong written and verbal communication skills
Solid experience working with CRM systems, such as Zendesk
Strong understanding of Customer Service operations; basic knowledge of performance metrics and KPIs is desirable
Previous experience in the E-Commerce industry is a plus
Enjoy working with technical systems and data-driven environments
Highly motivated, with a structured, proactive, and independent way of working
Strong business acumen and analytical thinking skills
Hands-on mentality with excellent problem-solving and organizational abilities
Simply apply online via our career page - we will get back to you as soon as possible!
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.
Your career isn't about anyone else - it's ABOUT YOU.
Industry
Internet Marketplace Platforms
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Hamburg
LinkedIn followers
116,569
Total funding
$300M
The ABOUT YOU Group is an international e-commerce group, organized into different strategic business units: The online fashion store ABOUT YOU represents the Group's business-to-consumer business. With over 13 million active customers, ABOUT YOU is one of the largest online retailers for fashion and lifestyle in Europe and the leading provider of a personalized shopping experience on smartphones. In the award-winning ABOUT YOU app and on aboutyou.com, customers find inspiration and a range of around 750,000 items from nearly 4,000 brands. The Group's business-to-business operations are largely handled by SCAYLE GmbH. SCAYLE offers a modern, cloud-based enterprise shop system that enables brands and retailers to scale their digital businesses quickly and flexibly, and adapt to growing customer needs. Around 300 online stores choose SCAYLE's Commerce technology under a license model, including leading brands and retailers such as Harrods, Manchester United, Deichmann, Fielmann, and FC Bayern. The newest subsidiary of the ABOUT YOU Group, SCAYLE Payments GmbH, complements the Group's portfolio of payment services. The payment service provider received the payment services license from the German Federal Financial Supervisory Authority (BaFin) in October 2024 and is currently being rolled out across various European markets. SCAYLE Payments enables the seamless integration of modern payment solutions and helps to scale customers' digital business models.
For further information, please visit: corporate.aboutyou.de/en.
Legal notice
Responsible for editorial content:
ABOUT YOU Holding AG
Domstrasse 10
20095 Hamburg Germany
E-mail: [email protected]
www.corporate.aboutyou.de
Local court: Amtsgericht Hamburg
Registration number: HRB 189825
Management Board: Tarek Müller, Hannes Wiese, Sebastian Betz
Chairman of the Supervisory Board: David Schröder