Description Automotive Service Advisor (Assistant Service Manager / Service Writer) Automotive Service Advisor Jobs in Gainesville, GA Pay: Competitive Commission-Based Compensation Job Type: Full-Time Location: Gainesvi…
Skills: Customer Service, Automotive Maintenance, Sales, Communication, Relationship Building
Description Service BDC Location: Gainesville, GA Department: Service / Business Development Center (BDC) Employment Type: Full-Time Job Summary Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to jo…
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Gainesville, Georgia, United States · On-site
Mid level
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Gainesville, Georgia, United States · On-site
Mid level
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Registered Nurse RN - Medical Oncology - Part-Time Nights
Gainesville, Georgia, United States · On-site
Mid level
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan, Employer-Paid Basic Life Insurance, Employer-Paid Short-Term Disability Coverage
Posted 3d ago
~40 hrs/week
Responsibilities
The Service Advisor serves as the primary point of contact between customers and the service department, managing the vehicle maintenance process from start to finish. They are responsible for documenting customer concerns, providing accurate repair recommendations, and ensuring high levels of customer satisfaction.
Requirements
Candidates should have experience in automotive service, retail sales, or customer-facing roles, along with strong communication and organizational skills. Basic knowledge of automotive maintenance and repair is preferred, as is proficiency with dealership management systems.
Full job description
Description
Automotive Service Advisor (Assistant Service Manager / Service Writer)
Automotive Service Advisor Jobs in Gainesville, GA
Milton Martin Toyota is hiring a Full-Time Automotive Service Advisor (ASM) to join our award-winning dealership in Gainesville, GA. If you enjoy helping people, building relationships, recommending solutions, and working in a fast-paced customer-focused environment, we'd love to meet you.
This position is ideal for candidates with experience in automotive service advising, customer service, retail sales, hospitality, account management, automotive maintenance, dealership operations, or consultative sales.
As a Service Advisor, you will serve as the primary point of contact between customers and the service department. You'll help customers understand their vehicle's maintenance and repair needs, provide accurate recommendations, communicate service progress, and deliver an exceptional ownership experience from start to finish.
What You'll Do
Greet customers and serve as their trusted advisor throughout the vehicle service process
Listen to customer concerns and accurately document maintenance and repair requests
Inspect service needs and recommend appropriate maintenance, repairs, and vehicle care services
Provide transparent estimates, pricing information, and repair recommendations
Schedule service appointments and manage workflow to ensure an efficient customer experience
Communicate with technicians regarding diagnostics, repair progress, and completion timelines
Keep customers informed with regular updates throughout the service process
Review inspection results and explain maintenance recommendations in a clear and professional manner
Promote dealership service specials, maintenance packages, warranty coverage, and manufacturer-recommended services
Handle customer questions and concerns with professionalism, empathy, and integrity
Follow up with customers after service visits to ensure satisfaction and build long-term relationships
Help achieve department sales and customer satisfaction goals while maintaining a customer-first approach
Qualifications
Previous experience as a Service Advisor, Service Writer, Automotive Consultant, Customer Service Representative, Retail Sales Associate, or similar customer-facing role preferred
Basic automotive maintenance and repair knowledge preferred
Strong interpersonal, communication, and relationship-building skills
Excellent sales, customer service, and problem-solving abilities
Ability to work effectively in a fast-paced environment
Experience using dealership management systems (DMS), scheduling software, or CRM platforms is a plus
Strong organizational and time-management skills
Professional appearance and positive attitude
Self-motivated, goal-oriented, and team-focused
Bilingual Spanish/English candidates are encouraged to apply
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan with Company Match
Employer-Paid Basic Life Insurance with AD&D
Employer-Paid Short-Term Disability Coverage
Paid Time Off
Employee Discounts
Employee Rewards Program
Work-Life Balance
Career Growth Opportunities
Ongoing Training and Development
Supportive Team Environment
Modern Facility and Equipment
Why Work at Milton Martin Toyota?
For more than 65 years, Milton Martin Toyota has been a trusted name in automotive sales and service throughout Northeast Georgia. As a family-owned dealership, we are committed to treating our employees and customers like family while fostering a culture of growth, integrity, and exceptional service.
Our culture is built on four core values:
Character
Care for People
Commitment to Service
Continuous Improvement
If you're looking for an automotive service advisor job in Gainesville, GA with uncapped earning potential, career advancement opportunities, and a supportive team environment, we encourage you to apply today.
Apply Now
Start your career with one of Georgia's most respected Toyota dealerships and become part of a team that values integrity, professional growth, and outstanding customer service.
Milton Martin Toyota is a family owned and operated store, with 3 generations of Martin's leaving a legacy of satisfaction guaranteed. We have been serving North Georgia since 1961 and are a name you can depend on.
Recently relocated to a new state of the art facility, we offer new Toyota, Certified Toyota's and used cars. We also offer Toyota service and parts as well as a Quick Lube servicing all makes and models. Plus we have a stand alone Collision Center providing minor and major body repair.
Offices: 3150 Milton Martin Toyota Way, Gainesville, Georgia 30507, US
New Vehicle SalesUsed Vehicle SalesToyota ServiceToyota PartsQuick Lubeand Collision Repair