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$146k–$242k/yr
Full-time
bachelor degree
Health Insurance, 401(k) matching, Pension Plan, Paid Time Off, Wellness Program, Mental health program
Posted 12d ago
~40 hrs/week
Responsibilities
The AVP of Business Process Management will drive operational effectiveness by optimizing end-to-end business processes and fostering a culture of continuous improvement. They are responsible for managing teams to align business actions with enterprise goals and executing multi-year strategic plans.
Requirements
The ideal candidate must have at least 8 years of experience, including 4 years in a leadership or management role. A Bachelor's degree is required, along with proficiency in Six Sigma and Agile methodologies.
Full job description
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$146,400.00 - $241,600.00
Target Openings
1
What Is the Opportunity?
At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing and improving performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies.
As an AVP in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency. Fostering and maintaining a culture of continuous improvement, you will influence strategy and develop and own opportunities to improve business results that are aligned with the enterprise strategy. You will manage and oversee team(s) of business professionals to ensure business actions are aligned with enterprise and business unit goals.
As of the date of this posting, Travelers anticipates this posting will remain open until August 28, 2026.
What Will You Do?
Partner with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
Own the execution of your business area’s multi-year strategic plan.
Generate new ideas to meet business needs and which improve overall business performance.
Accountable for the buy-in and implementation of process improvement opportunities to drive business results across multiple portfolios.
Ensure a firm understanding of the business transformation and the corresponding change management strategies to encompass all aspects of the strategic work.
Maintain an understanding of marketplace and competitor trends and industry data and translate into the operations strategy.
Manage business planning and budgeting, in addition to, driving the Cost Benefit Analysis discussions around hard and soft benefit realization and tracking.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
8 years of experience.
Familiarity with Six Sigma and Agile methodology.
Bachelor’s Degree.
Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
Advanced leadership skills with the ability to coach and develop team members, leverage differences, and strategically align resources to accomplish key objectives.
Exceptional communication, collaboration, and influencing skills with the ability to present complex information to senior leadership and functional partners in relevant business terms.
Strong business acumen with the ability to problem solve, think critically, and operate strategically across the company.
Comprehensive knowledge of trends, emerging platforms, and new technologies and ability to identify best practices and implement them into the organization.
What is a Must Have?
7 years of experience in operations, collaborating on projects, or working in a related field.
4 years of leading, coaching, and/or indirect or direct management experience.
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
Travelers – taking care of our customers, communities and each other.
Industry
Insurance
Company size
10,001+ employees
Founded
1853
Headquarters
New York, NY
LinkedIn followers
481,954
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 170 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.
Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.
Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.
By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
Please see our Social Media Guidelines: www.travelers.com/about-travelers/social-media/guidelines.
Offices: 485 Lexington Avenue, New York, NY 10017-2630, US · 1 Tower Sq, Hartford, CT 06103, US