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Full-time
high school
Posted 1d ago
Apply by Sep 10
~40 hrs/week
Responsibilities
The role involves providing on-site IT support for classified and unclassified networks, including hardware maintenance and workstation setup. Responsibilities also include managing service tickets, supporting mobile devices, and maintaining user accounts within Active Directory.
Requirements
Candidates must have a high school diploma and 6-9 years of IT customer support experience. An active Secret clearance is required, along with the ability to lift 50 pounds and possess strong interpersonal skills.
Full job description
GovCIO is hiring a Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Chantilly, VA.
Responsibilities
Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
Troubleshoots and resolves issues with on-site communications equipment.
Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
Maintains remote user assistance capabilities.
Provides technical assistance for relocations and moves.
Stages and take-downs end-user workstations and associated equipment.
Manages user/workstation accounts and permissions within Active Directory.
Maintains operability of the Uninterruptible Power Supply (UPS).
Provides troubleshooting of VTC equipment.
Qualifications
High school diploma with 6 - 9 years of IT customer support (or commensurate experience)
Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
Experience with system reimaging, remote desktop management platforms, and remote connection tools.
Ability to lift 50 pounds.
Clearance Required: Active Secret with the ability to obtain and hold DEA suitability.
Posted Salary Range
USD $55,000.00 - USD $75,000.00 /Yr.
Related keywords
IT SpecialistSecret clearanceMicrosoft WindowsPeripheralsRemedyServiceNowServiceManagerMDMO365OneDriveActive DirectoryVTCUPSSystem reimagingRemote desktop managementConfiguration management
GovCIO was founded with a single purpose- to transform government IT.
We help government work better.
Using a holistic perspective, Agile methods, and latest advancements in IT, GovCIO addresses the most pressing challenges facing government organizations today.
Our teams, comprising industry, military, and government veterans, deliver high value IT solutions and services that optimize how our government customers operate. This allows them to focus on what’s really important- serving the needs of citizens.
From the U.S. military to Health and Human Services, we keep our customers at the forefront of digital innovation- allowing them to thrive today while preparing them to tackle any challenge the future may bring.
Learn more about us and what we do at GovCIO.com.
Offices: 4000 Legato Rd, Suite 600, Fairfax, Virginia 22033, US
Software DevelopmentApplication SupportCyber SecurityAgile TransformationFederal IT StrategyDevSecOpsDataAnalyticsIT ModernizationEngineering