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RINA Consulting (formerly D'Appolonia)
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SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport …
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Key Account Manager will develop and manage strategic customer relationships to drive the adoption of genuine parts solutions. They are responsible for negotiating commercial agreements, monitoring account performance, and delivering business updates to management.
Requirements
Candidates must possess strong knowledge of automotive parts sales and the aftermarket environment with proven business development skills. Excellent communication, analytical, and organizational abilities are required to manage multiple priorities and influence stakeholders effectively.
Full job description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
As a Key Account Manager, you will be responsible for developing and managing strategic customer relationships, driving the adoption of genuine parts solutions, negotiating commercial agreements, and identifying opportunities for business growth. You will act as a trusted partner to customers while collaborating cross-functionally to deliver exceptional service and sustainable commercial results.
Duties and Responsibilities
Increase customer loyalty and adoption of genuine spare parts across assigned key accounts.
Identify and engage target customers to build strong commercial relationships and understand barriers to utilizing genuine parts through the dealer network versus independent aftermarket channels.
Develop and maintain long-term partnerships with key customers, ensuring high levels of customer satisfaction.
Negotiate and establish service level agreements with customers to support aftersales business growth.
Negotiate wholesale parts agreements with customers operating their own workshop and bodyshop networks.
Oversee the implementation and signing of commercial and service agreements.
Monitor account performance and business growth following the implementation of agreements.
Maintain regular contact with customers and relevant internal stakeholders to ensure sustainable business development and relationship continuity.
Review, renew, and optimize service level agreements in line with business objectives.
Prepare and maintain performance reports and customer account analyses.
Deliver concise business updates and performance presentations to Nissan management, highlighting business impact and value creation.
Qualifications
Knowledge and Skills
Strong knowledge of automotive parts sales and the aftermarket environment.
Proven ability to drive results through a commercial and customer-focused approach.
Strong business development and relationship-building skills, including prospecting and customer engagement.
Ability to communicate effectively with senior customer stakeholders and decision-makers.
Excellent planning, organization, and workload management skills.
Strong verbal and written communication skills with the ability to influence at all levels.
Ability to manage multiple priorities and meet challenging deadlines.
Strong analytical and reporting capabilities.
Proficiency in Microsoft Office applications.
KPIs
Number of incremental national agreements signed.
Customer satisfaction and Net Promoter Score (NPS).
Growth in genuine parts sales within assigned accounts.
Customer retention and account development performance.
Revenue growth generated through strategic customer agreements.
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
314,108
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
How many Transportation jobs are open in Rome, Italy right now?
There are currently 107 open transportation positions in Rome, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Rome, Italy?
Companies currently hiring include Ayvens, MSX International, Telepass, Cosma S.r.l., PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Rome, Italy?
Yes — 31 of the 107 open transportation positions offer remote or hybrid work (4 remote, 27 hybrid).
How do I apply for Transportation jobs in Rome, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.