With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment proc…
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Full-time
bachelor degree
13th-month salary, Performance bonuses, Health insurance
Posted 34d ago
~40 hrs/week
Responsibilities
The Aftersales Manager leads and manages service operations across international markets to ensure service excellence and superior customer experience. They are responsible for meeting KPI standards, managing financial performance, and optimizing vehicle repair efficiency.
Requirements
Candidates must hold a bachelor's degree or higher in Automotive, Engineering, or Business Administration with at least 5 years of experience in automotive manufacturing or aftersales. Proficiency in English and the ability to travel frequently to overseas markets are required.
Full job description
With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking “Apply”, submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted athttps://vinfastauto.com/vn_vi/dieu-khoan-phap-lyorhttps://vinfast.vn/privacy-policy/, you agree to the Policy and consent for VinFast to process your personal data in accordance with the Policy and the applicable regulations on personal data protection.
Overview:
The After-Sales Services Manager is responsible for leading and managing aftersales service operations across assigned markets (Canada/US/Middle East/Europe), ensuring service excellence, delivering a superior customer experience, and aligning with global aftersales strategies.
Job responsibilities:
Ensure all service partners and dealer workshops meet VinFast standards through KPI management, audits, and continuous improvement; enhance repair quality, reduce repeat repairs, and ensure full compliance with warranty and operational standards.
Own the end-to-end Aftersales customer experience by optimizing vehicle downtime, repair lead time, and resolution efficiency, while continuously improving service operations based on customer feedback and performance data.
Ensure effective execution of service campaigns and timely resolution of technical issues in alignment with global standards.
Manage Aftersales financial performance, including budget control, cost efficiency, and revenue contribution; ensure optimal parts availability and inventory management to support service efficiency and customer satisfaction.
Requirements
Bachelor’s degree or higherin Automotive, Engineering, Business Administration, or related fields.
Minimum 5 years of experiencein automotive manufacturing or aftersales service operations.
Experienceworking with or supporting overseas markets(North America, Europe, or Middle East) is highly preferred.
Strong knowledge of aftersales operations, recall management, and customer experience.
Strongend-to-end project management skills, with the ability to plan, execute, monitor, and deliver projects effectively across cross-functional teams.
Proven ability in stakeholder management, negotiation, and problem-solving.
Fluent in English; additional languages are an advantage.
Willingness to travel frequently for business trips across assigned overseas markets.
Benefits
Attractive Salary & Bonuses: Competitive income package including 13th-month salary, performance bonuses, and other rewards in accordance with VinGroup policies.
Health & Wellness: Access to high-quality health insurance, ensuring comprehensive protection and wellbeing.
Work Environment: Modern, professional, and safe workplace offering ample opportunities for personal growth and career advancement.
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
VinFast - a member of Vingroup – envisioned to drive the movement of the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam.
Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com.
Offices: Dinh Vu – Cat Hai Economic Zone, Cat Hai Island, Cat Hai Town, Cat Hai District, Cat Hai, Hai Phong 180000, VN · 4th Floor, Tower 1, Times City, 458 Minh Khai str., Hai Ba Trung dist, Hanoi, Hai Ba Trung 100000, VN
How many Transportation jobs are open in Hà Nội, Vietnam right now?
There are currently 259 open transportation positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Hà Nội, Vietnam?
Companies currently hiring include VINFAST, FedEx, MinhVanLogistics, Flexport, Airbus Defence and Space, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Hà Nội, Vietnam?
Yes — 3 of the 259 open transportation positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Transportation jobs in Hà Nội, Vietnam?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.