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Skills: Diagnostics, Troubleshooting, Hardware Deployment, Hardware Decommissioning, Root Cause Analysis
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$33k–$48k/yr
Full-time
high school, professional certificate
Posted 21d ago
~40 hrs/week
Responsibilities
The technician is responsible for installing, troubleshooting, and decommissioning server and network equipment within the data center. They ensure quality checks for cabling and grounding while providing guidance to other technicians to maintain service efficiency.
Requirements
Requires a high school diploma or vocational qualification and basic knowledge of computer hardware. Candidates must have experience in hardware diagnostics and decommissioning, and possess a valid driver's license for travel between sites.
Full job description
Overview
As a Microsoft Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
You may be required to travel between sites as part of this role so a valid driver’s license will be required.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Assists and provides guidance to other technicians to complete challenging or complex tasks.
Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
Experienced in diagnostics, troubleshooting , route cause analysis of hardware deployments.
Experience of Decommissioning and Upgrading hardware.
You may be required to travel between sites as part of this role so a valid driver’s license will be required.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
Experience supporting IT equipment or related technology.
Data Center Technicians ATR-B - The typical base pay range for this role across Italy is € 28,800.00 - € 38,200.00 per year. Certain roles may be eligible for benefits and other compensation.
Data Center Technicians ATR-C - The typical base pay range for this role across Italy is € 33,000.00 - € 47,500.00 per year. Certain roles may be eligible for benefits and other compensation.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Related keywords
Data CenterMicrosoft AzureCompTIA A+CompTIA Server+CompTIA Network+Basic Structure CablingCloud InfrastructureHardware TroubleshootingServer EquipmentNetwork EquipmentRoot Cause AnalysisHardware DecommissioningCloud OperationsIT Infrastructure
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
How many Trades jobs are open in Milan, Italy right now?
There are currently 117 open trades positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Milan, Italy?
Companies currently hiring include Marriott International Hotels, Inc., Meliá Hotels International, Snam S.p.A., ATM - Azienda Trasporti Milanesi, Indie Campers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Milan, Italy?
Yes — 2 of the 117 open trades positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Trades jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.