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$37k–$42k/yr
Full-time
Posted 17h ago
~40 hrs/week
Responsibilities
Provide on-site and remote technical support to dealerships to resolve complex vehicle electrical, electronic, and drivability issues. Create detailed technical reports and coach technicians to ensure first-time-right repairs and continuous improvement.
Requirements
Requires strong experience in automotive diagnostics and the ability to interpret complex wiring diagrams and technical documentation. Proficiency in using OEM diagnostic tools and knowledge of modern vehicle systems like ADAS and powertrain networks is essential.
Full job description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
What you’ll do:
Support dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets
Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement
Qualifications
What you bring:
Strong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
Modern vehicle systems: powertrain, ADAS, body electronics
Networks: CAN / LIN / FlexRay
Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language
Working proficiency in English required (written and spoken)
Additional European languages are a plus
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
314,108
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
How many Trades jobs are open in Milan, Italy right now?
There are currently 117 open trades positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Milan, Italy?
Companies currently hiring include Marriott International Hotels, Inc., Meliá Hotels International, Snam S.p.A., ATM - Azienda Trasporti Milanesi, Indie Campers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Milan, Italy?
Yes — 2 of the 117 open trades positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Trades jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.