What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bi…
Your opportunity By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most commo…
Skills: Inventory Control, ERP Systems, MRP Systems, Kanban, Microsoft Office
Bauer Foundations
Site Superintendent - Ground Improvement
Burnaby, British Columbia, Canada · On-site
$150k–$190k/yr
Senior+
SITE SUPERINTENDENT - GROUND IMPROVEMENT This position is based out of our office in Burnaby, BC and project sites across the lower mainland, BC as needed. THE OPPORTUNITY The Site Superintendent – Ground Improveme…
Who We Are At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients wh…
Skills: Floor Maintenance, Housekeeping, WHMIS, Chemical Handling, Vacuuming
Kardium Inc.
Equipment Maintenance Technician (Onsite)
Burnaby, British Columbia, Canada · On-site
$65k–$90k/yr
Senior$470M raised
Your opportunity By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most commo…
Your opportunity By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most commo…
Reporting to the Shipper/Receiver Team Lead, the Shipper/Receiver supports the accurate and timely movement of materials and finished goods. Responsibilities include picking, packing, shipping, and receiving activities, …
Skills: Shipping and Receiving, Inventory Control, Picking and Packing, RMA Processing, NetSuite
Valley Carriers Ltd.
Class 3 Driver | Blower Truck Operator | Day Shift | Burnaby
Burnaby, British Columbia, Canada · On-site
$33/hr–$40/hr
Mid level
About the Role Do you like driving, working with your hands, and seeing a finished job you can be proud of? This is a hands-on role for someone who wants more than a seat in a cab. As a Blower Truck Operator / Installer,…
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MAPLE LEAF LOUNGE
Cook, Full Time
Burnaby, British Columbia, Canada · On-site
Mid level
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Skills: Cooking, Mise en place, Food Safety, Kitchen Equipment Maintenance, Food Storage and Rotation
WQS Non-Destructive Testing (WQS NDT) is currently seeking an experienced PAUT / TOFD Technician to join our growing operations in British Columbia. Schedule Variable schedule based on operational requirements. Must be a…
WQS Non-Destructive Testing (WQS NDT) is currently seeking an experienced PAUT / TOFD Technician to join our growing operations in British Columbia. Schedule Variable schedule based on operational requirements. Must be a…
WQS Non-Destructive Testing (WQS NDT) is currently seeking an experienced NDE Technician to join our growing operations in British Columbia. Schedule Variable schedule based on operational requirements. Must be available…
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How will you make an impact: You will be responsible for preparing food and serving customers in accordance with applicable local standards, guidelines and regulations. As a Cold Food Prep, you will: • Ensures all c…
Skills: Cold Food Preparation, Mise En Place, Food Safety, Portion Control, Kitchen Equipment Operation
Job Overview We are seeking a dedicated and experienced Maintenance Supervisor who will oversee, assign, and prioritize maintenance and repair operations across our residential properties in the Burnaby area. Reporting t…
Skills: Leadership, Building Systems, Preventative Maintenance, Carpentry, Drywall
Dick's Lumber
Lumber Yard Manager
Burnaby, British Columbia, Canada · On-site
$70k–$80k/yr
Mid level
Lead One of the Region's Busiest Lumber Operations Dick's Lumber has been serving Western Canada's construction industry for over 60 years, providing professional builders and contractors with quality building materials …
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Skills: Mechanical Problem Solving, Customer Service, Communication, Computer Skills, Organization
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Skills: Inventory Management, Order Picking, Packing, Shipping, Receiving
Restaurant, service, retail, or hospitality professionals looking for their career change opportunity!
Burnaby, British Columbia, Canada · On-site
$24/hr–$27/hr
Entry level
Are you a server, bartender, retail worker, or hospitality professional looking for a career change? Tired of working evenings, weekends, and holidays? Wish you had benefits that allow you to prioritize yours or your fam…
Skills: Customer Service, Teamwork, Time Management, Problem Solving, Communication
About Us Established in 1912, ABC Recycling Ltd. is one of the largest locally owned and operated metal recyclers in Western Canada. We exist to preserve the world’s resources, building thriving communities by acce…
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$42k–$58k/yr
Full-time
high school
Competitive Wages, Employee Discounts
Posted 61d ago
~40 hrs/week
Responsibilities
Resolve customer service and warranty requests across multiple communication channels while providing technical guidance on product tuning and replacements. Coordinate with technicians and engineering teams to ensure high-quality repairs and influence future product development.
Requirements
Requires a high school diploma and at least 2 years of experience in technical customer service or the bicycle/mechanical industry. Must possess strong technical knowledge of mountain bike components and the ability to lift up to 50 lbs.
Full job description
What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Technical focus on customer service to help resolve requests for FOX customers with service and warranty work. Performs services requiring more in-depth product knowledge of a greater number of products.
Position Responsibilities:
Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
Handle service interactions to maintain customer loyalty and grow customer base
Communicate tuning requirements with customers to derive optimum riding experience
Recommend potential product replacement or services by collecting customer information and analyzing customer needs
Provide Service Estimates and Service Upgrade opportunities before service work is started
Resolve customer issues by using the FOX “Fair Plus” approach
Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
Work with Engineering and other groups to influence product development and customer satisfaction
Participate in all departmental training sessions with an end goal of passing all product tests
Provide feedback to Service Supervisor and or Manager as needed
Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
Mentor and influence new employees to establish good work habits and provide a strong work ethic
Specific Knowledge, Skills or Abilities Required:
Proficient with computer applications and all technical equipment used in the Service Center
Able to work in the field to support outdoor events
Ability to determine whether a component is covered under Warranty
Problem solver
Ability to become skilled using specialty tools properly
Ability to explain mechanical issues in detail
Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
Understand and execute detailed instructions
Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
Proven excellence in customer service
Ability to develop, maintain and nurture client relationships
Strong technical knowledge of mountain bike suspension and components
Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs
Position Qualifications:
Education:
High school diploma or equivalent
Experience:
2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician
Work Environment and Physical Requirements:
Service/repair center workshop
Lift up to 50 lbs. frequently
Requires walking, standing, bending and lifting for long periods of time
Vision abilities required to validate and enter data on computer
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.
Compensation Range
$41,981.16 - $57,724.10 CAD
The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Related keywords
Mountain Bike SuspensionERPRMAWarranty WorkTechnical SupportMechanical EngineeringCustomer LoyaltyService EstimatesProduct TestingBicycle IndustryTechnical DrawingsFair Plus Approach
Fox Factory Holding Corp. is a global leader in the design and manufacturing of premium products that deliver championship-level performance for specialty sports and on and off-road vehicles. Its portfolio of brands, like FOX, Marucci, Method Race Wheels and more, are fueled by unparalleled innovation that continuously earns the trust of professional athletes and passionate enthusiasts all around the world. The Company is a direct supplier of shocks, suspension, and components to leading powered vehicle and bicycle original equipment manufacturers (“OEMs”). The company acquires complementary businesses to integrate engineering and manufacturing expertise to reach beyond its core shock and suspension segment, diversifying its product offerings and increasing its market potential. It also provides products in the aftermarket through its global network of retailers and distributors and through direct-to-consumer channels.
FOX is a registered trademark of Fox Factory, Inc. NASDAQ Global Select Market is a registered trademark of The NASDAQ OMX Group, Inc. All rights reserved.
Offices: 2055 Sugarloaf Cir, Suit 300, Duluth, Georgia 30097, US
Ride DynamicsRedefine your Career & Apply at FOX FOX Racing Shox FOX Factory INC DampersSuspensionand Shock AbsorberE-CommerceSporting GoodsShopping
How many Trades jobs are open in Burnaby, Canada right now?
There are currently 174 open trades positions in Burnaby, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Burnaby, Canada?
Companies currently hiring include Kandor Management Corporation, Open Road Auto Group, Destination Auto Group, Kardium Inc., Bartlett Tree Experts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Burnaby, Canada?
Yes — 3 of the 174 open trades positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Trades jobs in Burnaby, Canada?
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